Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Harsh Sobti

Harsh Sobti

Summary

Experienced customer service professional with a strong emphasis on leadership. Skilled in effective communication, problem-solving, and providing exceptional support. Proven ability to motivate and inspire teams, set clear goals, and cultivate a customer-centric culture. Dedicated to delivering outstanding service and exceeding customer expectations.

Overview

3
3
years of professional experience

Work History

Technical Support Advisor

Concentrix
Dartmouth
06.2023 - 04.2024
  • Responded to customer inquiries in a timely manner while adhering to service level agreements.
  • Participated in regular team meetings for status updates and brainstorming ideas.
  • Ensured compliance with corporate security policies at all times.
  • Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
  • Assisted customer in understanding products, components and systems using technical demonstration.

Financial Sales Representative

CIBC
Regina
06.2022 - 06.2023
  • Researched new products or services that could benefit clients' portfolios.
  • Assessed customer financial needs and recommended appropriate solutions.
  • Maintained accurate records of all customer interactions and transactions.
  • Responded promptly to customer inquiries regarding account status or performance.
  • Implemented best practices for providing excellent customer service.
  • Coached, motivated and developed team of direct and indirect reports to achieve full potential and meet business objectives.

Sales Associate and Team Lead

The Source
Regina
08.2021 - 01.2023
  • Greeted customers and provided exceptional customer service.
  • Processed transactions using a point-of-sale system.
  • Provided accurate information about products, prices and services.
  • Upsold additional items based on customer interests and needs.
  • Demonstrated product features and benefits for customers' needs.
  • Handled team as given the opportunity for the leadership.
  • Attended weekly team meetings to review performance goals and objectives.
  • Scheduled shifts for fellow associates during peak traffic times.

Sales Consultant and Department Supervisor

Staples
Regina
11.2020 - 05.2021
  • Identified areas of improvement within existing processes and procedures.
  • Developed and maintained relationships with clients to increase sales revenue.
  • Generated daily reports on sales activities for management review.
  • Resolved customer complaints and inquiries in a timely manner.
  • Performed cold calls to prospective customers to introduce company offerings.
  • Monitored competitor activity and pricing strategies to adjust accordingly.
  • Worked with fellow sales team members to achieve group targets.

Education

BBA - Finance

University of Regina
Regina, Saskatchewan
05-2021

Associate of Arts - Liberal Arts And General Studies

University Of Regina
Regina, Saskatchewan
05-2021

Skills

  • Inbound and Outbound Calling
  • Consultative Sales
  • Remote Support
  • Call Center Operations
  • MS Office proficiency
  • Technical Troubleshooting
  • Scheduling
  • Complaint resolution
  • Senior leadership support
  • Quality Assurance Controls
  • Sales expertise
  • Team Development

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Technical Support Advisor

Concentrix
06.2023 - 04.2024

Financial Sales Representative

CIBC
06.2022 - 06.2023

Sales Associate and Team Lead

The Source
08.2021 - 01.2023

Sales Consultant and Department Supervisor

Staples
11.2020 - 05.2021

BBA - Finance

University of Regina

Associate of Arts - Liberal Arts And General Studies

University Of Regina

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Harsh Sobti