Harsh Soni

• Working in frame work agency.
• Detailed knowledge given to the team and the superiors on query solving for bookings and compliance.
• Part time helped the scouring team to achieve their targets.
• Sourced 1 or 3 candidates weekly and handled their compliance along with the target of 30 bookings per day.
• Fostered positive employee relationships through communication, training and coaching.
• Led performance reviews and tailored employee feedback to facilitate professional development.
• Resolved employee relations issues and navigated disciplinary proceedings.
• Professionally handled difficult candidates complaints and objections to maintain first-class customer service standards.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Implemented and documented standard operating procedures to comply with audit and safety requirements.
• Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.
• Implemented safe working methods and practices by conducting regular audits and workplace inspections.
• Diagnosed and repaired process and machinery faults.
• Assessed feedback to maximise customer satisfaction and loyalty.
• Followed opening, closing and shift changeover procedures for seamless operations.
• Managed accurate and timely delivery of dispatch orders to candidates.
• Set and monitored weekly targets for operational team to increase product sales and revenue.
• Reduced personnel injuries through encouraging safe behaviour in workplace.
• Maintained up-to-date data, records and receipts for audits and reconciliation.
• Maintained accurate employee records and updates on performance, absence and HR conversations.
• Reported all accidents, near miss incidents and work-related ill health conditions to supervisor.
• Undertook regular performance reviews to identify areas for improvement.
• Mentored and equipped employees with product knowledge to improve service delivery and sales.
• Influenced business change and success through collaborations with different stakeholders

• Cultivated new business opportunities through marketing calls, Headhunting, and Extensive networking.
• Developed strong understanding of client companies' values, work culture, and environment.
• Advertised job vacancies through online platforms.
• Prepared CVs and correspondence to forward to clients regarding suitable candidates.
• Elevated standard of full 360 recruitment process, harnessing strategic planning to generate compelling job adverts.
• Demonstrated outstanding headhunting skills to build robust candidate referral network and quality talent pools.
• Coached candidates through interview process to get them on board ASAP.
• Briefed candidates about responsibilities, salary and job benefits.
• Offered advice to clients and candidates on pay rates, career progression and training.

Out of Hours Recruitment Consultant ( Synergy Personnel Solutions and later Life line)

- Negotiating pay and salary rates and finalizing arrangements between client and candidates;

- Organizing interviews for candidates as requested by the client;

- Reviewing recruitment policies to ensure effectiveness of selection techniques and recruitment programmer;

- Working towards targets that may relate to the number of candidate placed, a value to be billed to clients and business leads generated;

- On time reporting to clients by maintaining weekend reports in Excel;

- Maintaining monthly Excel reports for clients to give exact picture.