Vaibhav Wadhawan
Team Manager
120- A, Pocket- I, Dilshad Garden,
Summary
Results-driven management professional with proven track record of fostering team collaboration and driving results. Consistently delivers on organizational goals through effective leadership and adaptability. Known for strong interpersonal skills and ability to manage changing priorities with ease.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Team Manager
British Airways
Noida
2022.10 - Current
- Evaluated employee performance. Coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
Shift Supervisor
Call British Airways India Pvt. Ltd
Gurugram
2021.11 - 2022.10
- Supporting staff and resolving their queries. Ensuring seamless operation and maximizing productivity.
- Resolving customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Monitoring employee actions for compliance, work ethics and achieving business targets.
- Mentored newly hired employees and delivering trainings.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Prepared shift summary reports and communicated regularly on goals and progress.
- Delivered training and learnings to teams to boost performance and help team members achieve performance targets.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Delivered successful training to new employees and existing employees during tenure, educating on successful work processes and productivity strategies.
Senior Sales Advisor
British Airways
Gurugram
2016.03 - 2021.10
- Planning and implementing suggestive selling to achieve target.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
- Handling rigorous and diversified sales for the clients across the globe.
- Trained, coached and mentored new sales associates for maximum performance.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Championed company products and increased quarterly revenue.
Sales Advisor
American Express
Gurugram
2015.11 - 2016.03
- Provided positive first impressions to welcome existing, new and potential customers.
- Achieved perfect attendance and on-time record.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Front Office Executive
Le Meridien
New Delhi
2011.07 - 2015.11
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Bestowed with responsibilities of ensuring and providing high quality guest relation.
- Receiving and resolving guest complaints in most effective fashion.
- Youngest mid level manager in the organization.
Industrial Trainee
Sheraton
New Delhi
2009.05 - 2009.10
- Studied functional relationships between different operational areas to better understand importance and impact of different decisions and protocols.
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Worked in all major departments of the Hotel to gain deeper and practical knowledge.
Education
Bachelor of Hotel Management - Hotel Management
IHM Gwalior
Gwaloir 2007.05 - 2011.04
High School - High School
Arwachin Bharti Bhawan
Delhi 2005.04 - 2007.03
Skills
Operations Experience
Operations management
Complaint resolution
Conflict resolution techniques
Staff Management
Employee Training
Team collaboration
Timeline
Team Manager
British Airways
2022.10 - Current
Shift Supervisor
Call British Airways India Pvt. Ltd
2021.11 - 2022.10
Senior Sales Advisor
British Airways
2016.03 - 2021.10
Sales Advisor
American Express
2015.11 - 2016.03
Front Office Executive
Le Meridien
2011.07 - 2015.11
Industrial Trainee
Sheraton
2009.05 - 2009.10
Bachelor of Hotel Management - Hotel Management
IHM Gwalior
2007.05 - 2011.04
High School - High School
Arwachin Bharti Bhawan
2005.04 - 2007.03