Harsh Vardhan Singh
New Delhi
Summary
Highly skilled Implementation Specialist with broad experience in project management, system implementation, and client support. Proven ability to understand client needs and transform them into effective software solutions. Strengths include strong analytical skills, adept problem-solving abilities, and solid customer service orientation. Previous roles led to improved operational efficiency and enhanced user experiences through successful system implementations.
Overview
4
4
years of professional experience
Work History
Implementation Specialist III
Meritto (formerly NoPaperForms)
Gurugram
03.2024 - Current
- Facilitated onboarding of 100-plus clients, promoting smooth integration and superior experience.
- Integrated CRMs, APIs, web hooks, ERPs, LMS, Google and Facebook campaigns, web forms, WhatsApp Business API, and telephony solutions to enhance system functionality.
- End to end project management & pre sales for Edtech, Study Abroad, Higher Education, B2B Startups for APAC & EMEA Regions as per defined SLAs and TAT.
- Conducted client training sessions and provided post-implementation support to enhance user adoption and satisfaction.
- Identified and pursued upselling opportunities for WhatsApp Business API (WABA) and telephony solutions, increasing client adoption and contributing to revenue growth.
- Consistently maintained a client quality score of 99%, demonstrating commitment to excellence.
- Developing a product road-map that aligns with the company's overall strategy and objectives, resulting in a
77% increase in customer retention. - Managing a team of Implementation Specialists, Developers and Product Owners catering to Onboarding, Implementation and Servicing of key clients.
- Analyzed client requirements to tailor solutions effectively for diverse industries.
- Recognized with quarterly award for excellence in client service.
Functional Analyst
Precision Pyramid Pvt Ltd.
Delhi
08.2022 - 02.2024
- Collaborated with developers to resolve bugs, facilitating on-time product and feature releases within budget.
- Worked with developers to resolve bugs and ensure that new products and features were released on time and within budget.
- Implemented Nifast and Quick Shift clients with deep integration into SAP and Navision, enhancing client operational capabilities.
- Managed deployment of integrated solutions to production environments, ensuring seamless functionality.
- Recognized as Employee of the Month for first quarter of 2023.
Tech Trainee
JJ Tax
Gurgaon
05.2022 - 08.2022
- Optimized performance of existing websites and applications to enhance user experience.
- Developed and maintained websites and web applications, enhancing features and fixing bugs.
- Delivered high-quality web products and services, supporting company objectives.
- Collaborated on new features to address customer needs and enhance functionality.
Education
Bachelor of Technology - Computer Science
Ajeenkya DY Patil University
Pune, Maharashtra04-2023
12th - PCM
St. Michael's Convent School
LucknowSkills
- Client onboarding
- System integration
- ERP integration
- Data migration and management
- Process automation
- Optimization implementation
- Project management expertise
- Project management tools
- Requirements analysis
- CRM platforms
- Customer success strategies
- Account management
- Client management
- Cross-functional collaboration
- Technical documentation
Languages
- Hindi
- English, Native
- Hindi, Native
Industry Expertise
- Project Implementation
- Customer Relationship Management (CRM)
- Systematic Documentation
- Prioritizing Business Needs
Timeline
Implementation Specialist III
Meritto (formerly NoPaperForms)
03.2024 - Current
Functional Analyst
Precision Pyramid Pvt Ltd.
08.2022 - 02.2024
Tech Trainee
JJ Tax
05.2022 - 08.2022
Bachelor of Technology - Computer Science
Ajeenkya DY Patil University
12th - PCM
St. Michael's Convent School