Harsh Verma
Lucknow Alambagh
Summary
Dynamic leader with a proven track record at Harsh, where I spearheaded initiatives that significantly increased foot traffic and enhanced customer satisfaction. Expert in budget development and staff training, I excel in fostering team collaboration and driving business growth. Skilled in relationship building and strategic planning, I consistently deliver results that exceed expectations.
Overview
1
1
Certification
1
1
Language
Work History
Mall Manager
Harsh
01.2025 - Current
- Improved shooting efficiency by quickly assembling and disassembling camera equipment during fast-paced shoots.
- Safeguarded valuable equipment by adhering to strict handling procedures, reducing the risk of damage or loss on set.
- Increased overall production quality with meticulous attention to detail when aligning framing compositions.
- Provided valuable input during pre-production meetings regarding best practices for achieving visually stunning content within budgetary constraints.
- Increased foot traffic to the mall by coordinating special events, promotions, and marketing campaigns that attracted new visitors.
- Monitored daily operations of the mall, identifying areas for improvement and ensuring all departments were functioning efficiently.
- Boosted social media presence through targeted marketing campaigns that showcased exclusive offers from tenants and highlighted upcoming events at the mall.
- Coordinated emergency preparedness plans while maintaining compliance with local regulations, ensuring a swift response during unforeseen circumstances.
- Streamlined communication between store owners and management by establishing regular meetings and open channels of communication for feedback.
- Evaluated vendor proposals for various services including cleaning, security, or parking management to secure competitive pricing while maintaining high-quality standards.
- Developed employee schedules that maximized productivity without compromising work-life balance or customer service quality.
- Implemented waste reduction initiatives like recycling programs and eco-friendly waste disposal methods, contributing to a greener mall environment.
- Proactively addressed potential safety hazards by conducting thorough inspections of common areas on a regular basis.
- Oversaw facility upgrades such as landscaping improvements, lighting installations, or interior renovations that enhanced the overall aesthetic appeal of the property.
- Maximized revenue generation with strategic lease negotiation tactics and attracting high-quality tenants to fill vacant retail spaces.
- Optimized mall security measures by implementing stricter protocols, ensuring a safe environment for both customers and employees.
- Developed budget plans for efficient resource allocation leading to reduced operational costs without compromising service quality.
- Reduced employee turnover rates by offering training programs, fostering teamwork, and providing growth opportunities within the organization.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced operational risks while organizing data to forecast performance trends.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Raised property accuracy and accountability by creating new automated tracking method.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented energy-efficient initiatives throughout the property, resulting in significant utility cost savings over time.
- Collaborated with local businesses and community organizations to create partnerships that benefited both parties and increased overall visibility for the mall.
- Regularly analyzed sales performance data of tenants to identify trends and provide actionable insights for improvement.
- Improved customer satisfaction by implementing innovative strategies in mall operations and addressing customer concerns promptly.
- Enhanced tenant relations through consistent support, quick response to maintenance requests, and effective resolution of conflicts.
- Spearheaded business development efforts by networking with industry professionals, attending trade shows and conferences, and staying updated on market trends to maintain a competitive edge in the retail industry.
Education
11th Pss - 11th Pss
Rd Inter College Baghauli
Hardoi Skills
Budget development
Staff training/development
Recruitment
Employee reviews
Coaching and mentoring
Product development
Inventory management
Business Development
Relationship building
Scheduling
Delegation
Effective leader
Client account management
Employee scheduling
Problem-Solving
Excellent Communication
Decision-Making
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Self-Motivated
Active Listening
Teambuilding
Multitasking Abilities
Good Telephone Etiquette
Written Communication
Critical Thinking
Type Software Proficiency
Data Entry
Interpersonal Communication
Analytical and Critical Thinking
Dependable and Responsible
Cultural Awareness
Additional Information
Mall and hotels and packing other
Certification
Adhar card
Timeline
Mall Manager
Harsh
01.2025 - Current
Adhar card
01-2025
11th Pss - 11th Pss
Rd Inter College Baghauli