Harsh Verma
Bengaluru
Summary
Application Support Engineer with 3+ years of experience in production support, troubleshooting cloud-based applications, and working closely with engineering and product teams. Experienced in supporting ReactJS-based platforms, handling incidents, and improving operational reliability through automation and structured problem solving
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Product & Platform Support Engineer
Vedantu
Bengaluru
08.2025 - Current
- Supported production releases and feature rollouts by participating in UAT validation, monitoring post-release behavior from a user-impact perspective, and escalating issues affecting platform stability.
- Acted as an interface between end users (teachers/students) and engineering teams by documenting application issues, performing initial impact assessment.
- Supported the Wave learning platform during day-to-day operations by triaging platform-related issues and coordinating issue resolution.
- Worked on a Local Autonomous AI Agent using Crew AI and Llama 3 (AIOps).
- Built a fully local autonomous AI system using Crew AI,LlamaA 3 via O llama, and Python, with a YAML-based configuration for zero-cloud.
Application Support Analyst
Masai
Bengaluru
09.2023 - 01.2025
- Resolved cloud-based login and authentication issues, including multi-factor authentication (MFA/2FA).
- Supported deployments by validating fixes in staging environments and monitoring post-release application stability.
- Provided L1/L2 application support for internal web-based platforms, troubleshooting issues related to frontend (ReactJS) behavior, API responses, and user workflows.
- Worked with cloud-hosted applications to resolve access, performance, and configuration-related issues.
Operations Associate
Intellipaat Software Solutions
Bengaluru
01.2023 - 08.2023
- Supported internal and client-facing applications by monitoring system performance, identifying data inconsistencies, and resolving operational issues impacting daily workflows.
- Assisted in troubleshooting production incidents related to data pipelines and dashboards, ensuring timely resolution and minimal disruption.
Education
B.Tech - Computer Science
JECRC University
Jaipur03-2023
Skills
- Application support
- Data analysis
- UAT validation
- Issue resolution
- Cloud applications
- System performance
Accomplishments
Beacon of Excellence Award - Outstanding performance and contributions to project success.
Certification
Reliable Google Cloud Infrastructure: Design and Process |
Coursera
Coursera
Timeline
Product & Platform Support Engineer
Vedantu
08.2025 - Current
Application Support Analyst
Masai
09.2023 - 01.2025
Operations Associate
Intellipaat Software Solutions
01.2023 - 08.2023
B.Tech - Computer Science
JECRC University