HARSHA D
Bengaluru
Summary
Banking and client implementation professional with 10+ years of experience across global payments, retail banking, customer service, and business development, client implementation, end-to-end onboarding, digital banking product setup, stakeholder management, compliance checks, audits, and client servicing.
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Product Enablement Specialist / Client Implementation
HSBC Electronic Data Processing India Pvt. Ltd.
06.2018 - Current
- Manage end-to-end onboarding for HSBC e-channel and payment solutions including HSBCnet, HSBC Connect, liquidity products, CFF, BACS, MT940, MT101, and GIR reports.
- Coordinate with relationship managers, sales, onboarding, helpdesk, servicing, payments, risk, legal, and compliance teams to complete implementations smoothly and on time.
- Handle documentation checks, signature verification, internal approvals, issue resolution, monthly audits, and support for new joiner training.
Senior Client Partner
Franklin Covey India & South Asia
02.2016 - 06.2017
Manager - BD & Corporate
Celtem Learning
06.2013 - 08.2014
Business Development Executive
MetricStream
10.2011 - 02.2013
Customer Support Executive
24/7 Customer
10.2007 - 08.2010
Assistant Manager, Platform Services / Universal Banker
HSBC Bank
- Supported retail banking customers, handled onboarding, KYC and CDD checks, addressed service requests, and ensured compliance with AML and sanctions procedures.
Client Implementation Officer, Global Liquidity Cash Management
HSBC
- Delivered onboarding and implementation support for digital banking and cash management products while partnering with internal stakeholders for deal completion and regulatory adherence.
UK Retail Banking, Customer Service
HSBC
- Resolved banking queries at first point of contact, handled complaints, raised backend investigations, and tracked daily deviations.
Education
B.Com -
Kuvempu University
12th Commerce -
SJRC
Bangalore10th -
SACES
BangaloreSkills
- Client onboarding and implementation
- Global payments and cash management
- HSBCnet and digital banking setup
- KYC
- CDD
- AML
- Sanctions awareness
- Stakeholder and relationship management
- Audit support
- Process improvement
- Customer service
- Complaint handling
- Training
- Team support
Languages
Kannada, English
First Language
Hindi
Proficient
C2
Timeline
Product Enablement Specialist / Client Implementation
HSBC Electronic Data Processing India Pvt. Ltd.
06.2018 - Current
Senior Client Partner
Franklin Covey India & South Asia
02.2016 - 06.2017
Manager - BD & Corporate
Celtem Learning
06.2013 - 08.2014
Business Development Executive
MetricStream
10.2011 - 02.2013
Customer Support Executive
24/7 Customer
10.2007 - 08.2010
Assistant Manager, Platform Services / Universal Banker
HSBC Bank
Client Implementation Officer, Global Liquidity Cash Management
HSBC
UK Retail Banking, Customer Service
HSBC
B.Com -
Kuvempu University
12th Commerce -
SJRC
10th -
SACES