HARSHA E

• Project 1: Card Mapping & Biller Advices

Objective: Enhance card mapping accuracy and streamline biller advice generation.

Approach: Automated card mapping using order references and implemented advanced algorithms for precise biller advice generation.

Outcome: Reduced errors, improved turnaround time, and increased customer satisfaction, resulting in significant cost savings.

• Project 2: Fulcrum Data Maintenance

Objective: Optimize data maintenance in the Fulcrum application for reliability and efficiency.

Approach: Conducted a thorough audit, implemented data cleansing, optimized database structures, and enforced stringent validation protocols.

Outcome: Ensured Fulcrum application reliability, facilitating informed decision-making across the organization.

• Project 3: EOD Processes & PI Error Mitigation for Gulf Finance

Objective: Improve EOD processes, daily activity reporting, and mitigate PI errors for Gulf Finance KSA and UAE support services banking.

Approach: Revamped workflows, automated reporting, and conducted comprehensive training.

Outcome: Seamless EOD operations, reduced PI errors, enhanced compliance, and operational efficiency.

• Project 4: Customization & FSD Preparation for CCB Projects

Objective: Support CCB projects with customization, SVN maintenance, and FSD preparation.

Approach: Collaborated closely with project teams, ensured system stability, and prepared detailed functional specifications.

Outcome: Expedited project delivery, enhanced transparency, and traceability throughout the project lifecycle.