HARSHA GANGWANI
Gurugram, Haryana
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Customer Relationship Executive
HAPREET FORD
08.2024 - Current
- Achieved monthly targets through proactive customer communication regarding car services.
- Assisted customers with vehicle inquiries and service appointments.
- Resolved customer complaints through effective communication and problem-solving.
- Managed service schedules and coordinated with repair technicians.
- Maintained organized records of customer interactions and feedback.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
SALES EXECUTIVE
AERO CLUB
11.2023 - 08.2024
- Led high-performing sales teams to consistently achieve monthly sales targets.
- Coordinated team efforts to streamline sales processes and enhance operational efficiency.
- Built strong client relationships through effective communication and consistent follow-up.
- Sourced new sales opportunities by following up on inbound leads.
- Managed inventory levels to optimize stock availability and reduce costs.
Process Associate in Travel Domain
IGT
04.2021 - 08.2022
- Identified and resolved process issues to drive optimal workflow and business growth.
- Handling the customer's airline PNRs for ticketing, schedule changes, adding fare basis and special service requests.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Achieve targeted financial results whilst delivering high quality service and demonstrate significant savings on client period.
- Complete the project everyday on GDS tool.
CSR
TATA POWER
03.2020 - 03.2021
- Resolved customer billing issues promptly to enhance satisfaction.
- Assisted customers with service inquiries and billing options efficiently.
- Processed service requests while maintaining accurate records in database systems.
- Monitored service quality to ensure compliance with TATA POWER's excellence standards.
Education
B.COM -
GOVT. BILASA GIRLS POST GRADUATE COLLEGE
BILASPUR, CHHATTISGARH01.2020
Skills
- Effective communication
- Customer service and support
- Microsoft Office proficiency
- Excel expertise
- Inbound and outbound communication
- Time management skills
- Customer engagement strategies
- Problem-solving abilities
- Team collaboration
- Relationship management
- Process optimization
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Punjabi
Proficient (C2)
C2
Timeline
Customer Relationship Executive
HAPREET FORD
08.2024 - Current
SALES EXECUTIVE
AERO CLUB
11.2023 - 08.2024
Process Associate in Travel Domain
IGT
04.2021 - 08.2022
CSR
TATA POWER
03.2020 - 03.2021
B.COM -
GOVT. BILASA GIRLS POST GRADUATE COLLEGE