HARSHA H.R
Project Manager
Bangalore
Summary
- Documentation Management, Project Management, Education Services - Client Partner, Client Management, SOW Process Management, Process Flow Design & Analysis, Global Supplier Analysis, Vendor Management, Sourcing Strategy, Contract Management
- Professional Synopsis
- Documentation Manager for BY - Service Descriptions
- Core Team member of the Global Process Transformation program from BY.
- Designed and implemented Process Flow for BY.
- Implemented Metrics based offshore supplier evaluation system for IBM.
- Contract Analysis and Management
- SOW desk & Signature Desk process for JDA Software/Blue Yonder.
- Business Development for EMEA Education Services
Overview
17
17
years of professional experience
Work History
Project Manage
JDA/Blue Yonder
06.2013 - 05.2026
- Creating the standards for documenting Blue Yonder's Software as a Service offers
- Trained and mentored Product Managers in writing effective documentation, enhancing overall documentation quality.
- Performs documentation reviews and ensures the documentation adheres to standards
- Consistently enables Product Managers to deliver solid product documentation and helps product managers improve themselves, in particular:
- Demonstrated exemplary standards in producing high-quality product documentation to inspire others.
- Subject matter expert that mentors and trains Product Managers on the timely creation of service descriptions so that the documents are published in advance of products being available for sale.
- Designated owner of service description standards
- Established expertise as the primary resource for writing effective service descriptions.
- Researched and implemented content, format, and technical standards changes to enhance usability and production of customer documentation.
- Project manages the documentation release process ensuring that the required reviews and quality control processes are followed before publishing.
- Is the point of contact for the legal team and works with product managers on any issues or updates/corrections that are required following legal review
- Works with product managers to understand Blue Yonder solutions, if they are deployed independently or with other solutions so that the overall customer service level agreement commitment is considered when making commitments within the service descriptions.
- Maintained the library of service descriptions and version control.
- Facilitated communication and collaboration among multiple stakeholders, ensuring alignment and clarity in documentation processes.
- Early adopter of tools and documentation trends.
- Has advanced UX writing knowledge and assists in defining best-in-class processes and standards.
Business Consultant & Assistant Operations Manager- Global Operations
JDA Software/Blue Yonder
01.2018 - 03.2022
- Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects
- Ensure that all projects are delivered on-time, within scope and within budget
- Create and maintain comprehensive project documentation
- Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
- Delegate project tasks based on junior staff members' individual strengths, skill sets, and experience levels
- Track project performance, specifically to analyze the successful completion of short and long-term goals
- Meet budgetary objectives and make adjustments to project constraints based on financial analysis
- Develop comprehensive project plans to be shared with clients as well as other staff members
- Use and continually develop leadership skills
- Attend conferences and training as required to maintain proficiency
- Perform other related duties as assigned
- Develop spreadsheets, diagrams and process maps to document needs
- Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility
- Ensure resource availability and allocation
- Develop a detailed project plan to monitor and track progress
- Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
- Measure performance using appropriate project management tools and techniques
- Report and escalate to management as needed
- Manage the relationship with the client and relevant stakeholders
- Perform risk management to minimize potential risks
- Establish and maintain relationships with third parties/vendors
- Designed and implemented Process Flow.
- Core Team member of the Global Process Transformation program.
- Key point of contact for NA/LA Team on Project Approvals.
- Improvement in the process cycle time by 60%.
- Develop metrics, analyze status, and recommended courses of action to the PM / internal review team - serve as the focal point for such metrics.
- Statement of work formulation and enforcement for consulting services.
- Working with Project Team to ensure the 100% Contract/SOW Compliance.
- Working closely with the Revenue Recognition team.
- Periodic Revenue analysis and report generation.
- Monitoring SOW Project Desk Performance and reporting to Senior Leadership.
- Report project status to required levels of leadership/management.
- Owns the co-ordination and consolidation of the Top Deals Weekly Tracker in consulting services.
Sourcing Specialist
Infosys
05.2011 - 08.2011
Team Lead/Co-Coordinating Procurement Specialist
IBM
03.2009 - 05.2011
Procurement Specialist & Sourcing Specialist
IBM/Infosys Ltd.
01.2009 - 01.2011
- Hardware and IT Equipments (H2 Family)
- Connectivity & Networking (H4 Family)
- Telecommunication (H3 Family)
- Hardware Maintenances (H5 Family)
- Global Ordering Management System (Tech Products)
- Application Development & Application Maintenances (ADAM Team)
- Creating Purchase Orders and supported Tactical contracts to Council.
- RFQ's, RFP's, Bidding and Releasing the Purchase Order up to $500 K & Post credit support activities, Preparing & compiling various Weekly/ Monthly reports pertaining to Process and Productivity.
- Phase 4 activities for Tech Products team orders up to $2M for SOW's & PEP's.
- Knowledge in SAP :- Expert.
- Working on Contracts, performing Supplier Selection(SS) & Fair Value Analysis(FVA)
- Negotiations with supplier to get better prices and contributing to the savings.
- Have Commodity specific knowledge, handling client Escalations, Req-trackers and BSAP knowledge.
- Supported offline transition from Vietnam Procurement Centre for transition of the Operation process to India Procurement Centre.
- Worked with different clients like BP, Verizon etc in getting the Contract's Signed for Infosys Ltd.
- Have Good knowledge on Governing Terms/Preambles as per specified Contracts.
- Worked on various Project Engagement Plans for BP Ltd.
Education
M.Phil - Supply Chain Management
Christ University
01-2012
MBA - Supply Chain Management
ICFAI National College
01-2009
Skills
English
Hindi
Kannada
Project planning
Project management
Project planning and development
Project tracking
Strategic planning
Risk management
Schedule management
Team collaboration
Work flow planning
Project scheduling
Task prioritization
Cost control
Client relations
Document management
Data analysis
Customer relations
Budgeting and forecasting
Productivity improvement
Contract management
Scope management
Root-cause analysis
Vendor sourcing
Resource allocation
Agile methodology
Project scope
Cross-functional collaboration
Logistics management
Project estimation and bidding
Purchasing and procurement
Performance improvements
Processes and procedures
Timeline
Business Consultant & Assistant Operations Manager- Global Operations
JDA Software/Blue Yonder
01.2018 - 03.2022
Project Manage
JDA/Blue Yonder
06.2013 - 05.2026
Sourcing Specialist
Infosys
05.2011 - 08.2011
Team Lead/Co-Coordinating Procurement Specialist
IBM
03.2009 - 05.2011
Procurement Specialist & Sourcing Specialist
IBM/Infosys Ltd.
01.2009 - 01.2011
MBA - Supply Chain Management
ICFAI National College
M.Phil - Supply Chain Management
Christ University
Personal Information
- Passport Number: Yes
- Date of Birth: 14/08/1985
- Gender: Male
Professional Highlights
- Six Sigma Yellow, Green, and Black Belt Certified.
- JEM Certified
Current Role
JDA Software/Blue Yonder, Documentation Manager, Creating the standards for documenting Blue Yonder's Software as a Service offers, Trains, teaches, and mentors Product Managers on how to write effective documentation, Performs documentation reviews and ensures the documentation adheres to standards, Consistently enables Product Managers to deliver solid product documentation and helps product managers improve themselves, Is a role model in delivering high quality product documentation, Subject matter expert that mentors and trains Product Managers on the timely creation of service descriptions, Designated owner of service description standards, Is the 'go to' person for how to write service descriptions, Actively researches and implements content, format, and technical standards changes, Project manages the documentation release process, Is the point of contact for the legal team, Works with product managers to understand Blue Yonder solutions, Is responsible for the library of service descriptions and version control, Drives effective communication and collaboration across multiple stakeholders, Early adopter of tools and documentation trends, Have advanced UX writing knowledge and assists in defining best-in-class processes and standards
Business Consultant
Assistant Operations Manager - Global Operations, 2018-01-01, 2022-03-31, Coordinate internal resources and third parties/vendors for the flawless execution of multiple projects, Ensure that all projects are delivered on-time, within scope and within budget, Create and maintain comprehensive project documentation, Meet with clients to take detailed ordering briefs and clarify specific requirements of each project, Delegate project tasks based on junior staff members' individual strengths, skill sets, and experience levels, Track project performance, Meet budgetary objectives and make adjustments to project constraints, Develop comprehensive project plans, Use and continually develop leadership skills, Attend conferences and training as required, Perform other related duties as assigned, Develop spreadsheets, diagrams and process maps to document needs, Assist in the definition of project scope and objectives, Ensure resource availability and allocation, Develop a detailed project plan to monitor and track progress, Manage changes to the project scope, project schedule, and project costs, Measure performance using appropriate project management tools and techniques, Report and escalate to management as needed, Manage the relationship with the client and relevant stakeholders, Perform risk management to minimize potential risks, Establish and maintain relationships with third parties/vendors
Major Accomplishments
- Designed and implemented Process Flow.
- Core Team member of the Global Process Transformation program.
- Key point of contact for NA/LA Team on Project Approvals.
- Improvement in the process cycle time by 60%.
- Develop metrics, analyze status, and recommended courses of action to the PM/internal review team.
- Statement of work formulation and enforcement for consulting services.
- Working with Project Team to ensure the 100% Contract/SOW Compliance.
- Working closely with the Revenue Recognition team.
- Periodic Revenue analysis and report generation.
- Monitoring SOW Project Desk Performance and reporting to Senior Leadership.
- Report project status to required levels of leadership/management.
- Owns the co-ordination and consolidation of the Top Deals Weekly Tracker in consulting services.
Responsibilities Ibm Infosys
IBM/Infosys Ltd., Procurement Specialist, Sourcing Specialist, Hardware and IT Equipments (H2 Family), Connectivity & Networking (H4 Family), Telecommunication (H3 Family), Hardware Maintenances (H5 Family), Global Ordering Management System (Tech Products), Application Development & Application Maintenances (ADAM Team), Creating Purchase Orders and supported Tactical contracts to Council., RFQ's, RFP's, Bidding and Releasing the Purchase Order up to $500 K & Post credit support activities., Phase 4 activities for Tech Products team orders up to $2M for SOW's & PEP's., Knowledge in SAP: Expert., Working on Contracts, performing Supplier Selection(SS) & Fair Value Analysis(FVA), Negotiations with supplier to get better prices and contributing to the savings., Have Commodity specific knowledge, handling client Escalations, Req-trackers and BSAP knowledge., Supported offline transition from Vietnam Procurement Centre for transition of the Operation process to India Procurement Centre., Worked with different clients like BP, Verizon etc in getting the Contract's Signed for Infosys Ltd., Have Good knowledge on Governing Terms/Preambles as per specified Contracts., Worked on various Project Engagement Plans for BP Ltd.
Awards
- Received Q1, 2016 Global Performer Award - Blue Yonder
- Received Team Pillar award Q2 2014, Q3 2018, Q1 2021 - Blue Yonder
- Received letter of appreciation for excellent work. - Infosys
- Best Performer of year 2009 & 2010 in IBM.
- Top achiever for the company during SIP period.
- Won first prize in dance competition for entire Karnataka region.
Training
- Strategic Cost Management
- Project Management tools and techniques
- Procurement Contracts