Harsha Jain
Bhayander
Summary
I seek a job as a Sales Executive where I can use my knowledge of sales. I wish to contribute towards organization goals through my technical skill, hard work and creativity.
Overview
9
9
years of professional experience
Work History
Fitness Counselor
J9 FINESS
MUMBAI
12.2023 - Current
- Managed front desk operations and maintained a welcoming environment.
- Processed member registrations and payments, ensuring accuracy and efficiency in transactions.
- Collected payments, renewed memberships and resolved billing issues.
- Handled customer inquiries in person, via telephone, or email.
- Resolved customer complaints and updated accounts, enhancing member satisfaction and loyalty.
- Coordinated pick-up and delivery of express mail services.
- Balanced cash register tills at the end of each shift according to company standards.
- Welcomed members and visitors to gym and provided accurate information concerning available programs and activities.
- Developed processes for cross-selling products or services, aligning offerings with customer needs.
- Monitored feedback from customers regarding product quality and suggested improvements accordingly.
Manager, Sales and Customer Support
ULTRA FITNESS
MUMBAI
03.2022 - 11.2023
- Managed daily gym operations and ensured a welcoming environment for members.
- Supervised staff training programs to enhance service quality and team performance.
- Developed and implemented fitness programs tailored to diverse member needs.
- Maintained equipment functionality through regular inspections and prompt repairs.
- Organized community events to promote health and fitness initiatives within the area.
- Collaborated with marketing teams to create promotional materials for memberships.
- Ensured the gym had all necessary equipment to maintain safety and efficiency standards.
- Resolved customer complaints in a timely manner while upholding company policies.
- Maintained a clean, organized environment throughout the facility at all times.
- Developed marketing campaigns to increase membership base and revenue streams.
- Kept accurate records of member attendance, sales figures, and inventory levels.
- Trained new staff members on proper use of exercise equipment and safety protocols.
- Created promotional materials such as flyers and brochures to advertise services.
- Assisted with budgeting for new equipment purchases or staffing changes.
- Answered questions regarding fitness equipment to gym patrons and offered information on wellness strategies.
- Prepared staff work schedules and assigned team members to specific duties.
I 5 FITNESS
SALES
MUMBAI
01.2021 - 03.2022
- Greeted and assisted members with inquiries and service requests.
- Managed front desk operations and maintained a welcoming environment.
- Scheduled appointments for personal training and group classes efficiently.
- Coordinated communication between staff and members for seamless operations.
- Provided information about gym facilities, programs, and promotions to members.
Membership Sales Consultant
Tabono Fitness & Wellness
Borivali
02.2019 - 01.2021
- Meet and exceed all sales goals and key performance indicators (membership sales, retail and concessions, renewals, workout traffic, and attrition).
- Establish and maintain an effective customer referral program.
- Maintain accurate records using established sales systems.
- Conduct telephone inquiries/follow up calls/customer care calls.
- Welcome members and guests promptly, enthusiastically and with a smile to create a friendly, positive environment.
- Register all guests into the gym using proper registration procedures.
- Process accurate cash and credit card transactions.
- Follow up and follow through with all prospective clients.
- Respond immediately to member requests, inquiries, and concerns.
- Conduct proper onboarding of all new clients.
- Work closely with Trainers/Coaches to ensure that members have a first-class experience every time they visit.
- Attend and participate in all relevant training programs.
Sales Executive
Talwalkar's better value fitness Ltd
Bhayander
03.2018 - 01.2019
- Accept membership inquiries and schedule appointments daily.
- Complete all membership paperwork and daily reports in an accurate and timely manner.
- Generate leads through in-club marketing and businesses within the community.
- Enter new members in appropriate tracking system and schedule Smart Starts or other integration programs.
- Track leads, appointments, and prospect interests in appropriate systems.
- Attend all required meetings and trainings.
- Participate in continuing education to boost personal performance.
- Respond to all member questions or concerns within 48 hours.
- Understand and follow employee standards of conduct and ethics.
Sales Representative
Elite pro fitness PVT LTD.
Mira Road
02.2017 - 03.2018
- Performing all basic system transactions pertaining to billing and contracts.
- Developing and maintaining relationships with current members on a name to name basis.
- Notifying team of any member complaints or grievances and assisting in appropriate response.
- Determining prospect's goals and motivation through a thorough Needs Analysis.
- Being responsive to member feedback and complaints and working towards timely resolution.
- Consistently looking for opportunities to gain new members and elevate service levels.
Education
TY.COM -
Reena Mehta college
Mumbai06-2019
HSC -
Reena Mehta college
Mumbai06-2015
SSC -
Maa bharti high school
Mumbai03-2012
Skills
- Sales quota achievement
- Customer service excellence
- Relationship building
- Interpersonal communication
- Active listening
- Verbal communication
- Written communication
- Multitasking
- Adapts under pressure
- Quick learner
- Basic math skills
- Cash handling
- Outgoing personality
- Friendly
- Motivational speaker
Disclaimer
I hereby declare that the above information is true to the best of my knowledge and belief.
Personal Information
Date of Birth: 02/09/98
Languages
- Hindi
- Marathi
- English
- Hindi
- Marathi
Timeline
Fitness Counselor
J9 FINESS
12.2023 - Current
Manager, Sales and Customer Support
ULTRA FITNESS
03.2022 - 11.2023
I 5 FITNESS
SALES
01.2021 - 03.2022
Membership Sales Consultant
Tabono Fitness & Wellness
02.2019 - 01.2021
Sales Executive
Talwalkar's better value fitness Ltd
03.2018 - 01.2019
Sales Representative
Elite pro fitness PVT LTD.
02.2017 - 03.2018
TY.COM -
Reena Mehta college
HSC -
Reena Mehta college
SSC -
Maa bharti high school