Harsha Jampana
Customer Success/ Project Manager
Visakhapatnam,AP
Summary
Customer-focused, visionary-thinking Customer Success Manager with over fifteen years of experience in cultivating relationships, creating marketing campaigns and growing profit channels. Self-motivated leader with skill in growing business relations, sales and generating practical solutions based on client demand.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
Work History
Enterprise Customer Success Manager
Phenom People
Visakhapatnam, AP
08.2021 - Current
- Guided customers with best practices and training sessions to drive product adoption. Provided business, technical and product knowledge in support of post-sales activities.
- Held regular business reviews with key stakeholders showing maximum value realization and informed recommendations to improve usage and results
- Provided business, technical and product knowledge in support of post-sales activities
- Monitored metrics and developed actionable insights to improve efficiency and performance
- Provided management oversight and operational control of assigned Client portfolio valued at $5Mil.
Client Services Manager
IBM Corporation
Hyderabad
08.2011 - 08.2021
- Established performance and service goals and held associates accountable for individual performance
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution
- Developed new employees and on-going performance assessment of current employees
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates
- Maintained client files with sales contracts, records of client interactions, client notes and other information
Marketing Associate
Phoneplus, Top Energy Group
Auckland , New Zealand
08.2009 - 01.2011
- Responsibilities include calling policyholders to explain terms and conditions of policies, calculate premium, customize insurance programs which also cover a variety of risks and help clients.
- Sell, survey and maintain relationships with different schools about interactive whiteboards.
Client Liaison
PHONE Plus (Top Energy Limited), NZ
Auckland, New Zealand
08.2009 - 01.2011
- Increased revenues and supported business goals by developing public relations strategies and campaigns.
- Responsible for having client/on-site team interaction and understanding business requirements and analysis of business problems.
- Ability to analyze and condense complex data into a clear written report and to present a compelling argument to our clients.
Customer Service Executive
HSBC Global Resourcing
11.2006 - 03.2008
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service. Solicited customer engagement in loyalty programs to enhance company revenue generation.
- Conferred with customers about concerns with products or services to resolve problems and drive sales. Described product and service details to customers to provide information on benefits and advantages.
Transaction Associate
IVY Comptech, Party Poker
Hyderabad, Telangana
03.2006 - 11.2006
- Organized securities sales and purchases on behalf of customers and companies. Prepared orders to orchestrate transfers, tracked transactions and documented activities with detailed records.
- Initiated online transaction processing to eliminate lengthy processing time. Processed entries to make adjustments and post to client accounts.
- Responsible for collecting the outstanding amount from customers who owed money to Party Poker, the world's largest online Poker Room.
Education
AWI Diploma - Business, Workplace Law
AWI International Educational Group
Auckland, New Zealand 06.2008 - 03.2010
Bachelor of Business Management -
Andhra University
Visakhapatnam 05.2001 - 05.2004
Skills
Customer Success
Certification
IBM Agile Champion
Timeline
Success League’s CSM certification
09-2021
Enterprise Customer Success Manager
Phenom People
08.2021 - Current
Cloud Computing Fundamentals
06-2019
PMP Trained
10-2018
Big Data Analytics
02-2018
IBM Agile Champion
11-2017
IBM Blockchain Essentials
02-2017
ITIL Certificate in IT Service Management
07-2016
Client Services Manager
IBM Corporation
08.2011 - 08.2021
Marketing Associate
Phoneplus, Top Energy Group
08.2009 - 01.2011
Client Liaison
PHONE Plus (Top Energy Limited), NZ
08.2009 - 01.2011
AWI Diploma - Business, Workplace Law
AWI International Educational Group
06.2008 - 03.2010
Customer Service Executive
HSBC Global Resourcing
11.2006 - 03.2008
Transaction Associate
IVY Comptech, Party Poker
03.2006 - 11.2006
Bachelor of Business Management -
Andhra University
05.2001 - 05.2004
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