Harsha L N
#113 5th Main 3rd Cross Mysore Road Byatarayanapura New Extension Bangalore
Summary
Pursued challenging opportunities as Body Repairs Manager to enhance team performance and service quality.
Overview
19
19
years of professional experience
Work History
Body Shop Manager
Bimal Auto India Pvt Ltd
Whitefield Bengaluru
06.2024 - Current
- Directed daily office activities to maintain operational efficiency and support team performance.
- Managed scheduling and communication with corporate clients and body shop staff to enhance service delivery.
- Managed inventory tracking systems to optimize supply chain efficiency and availability.
- Managed customer service interactions to effectively address concerns and improve overall satisfaction.
- Formulated and implemented standard operating procedures aimed at enhancing operational consistency and maintaining quality control.
- Assessed operational workflows to enhance efficiency and implement strategic modifications.
- Managed maintenance tasks to ensure a secure and hygienic workplace environment for all stakeholders.
- Improved customer satisfaction through effective communication of repair status and commitment to high-quality service delivery.
- Fostered connections with customers to enhance relationship-building and loyalty.
- Facilitated training and guidance for team members to uphold transparency in customer interactions related to workflow processes.
- Developed and implemented training programs for service advisors to improve vehicle load capacity through effective body repairs.
City Head
Satadru Technologies PVT LTD (DriverShaab)
Bengaluru
02.2023 - 05.2024
- Oversaw logistics operations for the city, integrating transportation, warehousing, and inventory management to optimize operational efficiency.
- Analyzed logistics operations and developed comprehensive plans to streamline processes, minimize expenses, and improve overall service quality.
- Coordinated efforts with internal stakeholders and external partners to refine supply chain processes and enhance overall client experience.
- Collaborated with transportation and warehousing service providers to negotiate contracts focused on achieving significant cost savings and improving operational workflows.
- Conducted regular audits and assessments to ensure compliance with safety standards and company policies across B2B and B2C operations.
- Coordinated logistics operations, focusing on effective inventory control for both fixed and on-demand drivers.
- Conducted comprehensive performance reviews and tailored training programs for logistics staff to optimize productivity and enhance workplace morale.
- Analyzed transportation routes and implemented optimization techniques to achieve significant cost savings.
- Analyzed demand forecasts and collaborated with cross-functional teams to maintain optimal inventory levels and streamline task execution.
- Investigated and resolved customer logistics inquiries and complaints promptly, ensuring high levels of customer satisfaction.
- Analyzed driver performance and vehicle usage data to promote effective resource allocation.
- Implemented and communicated dress code and grooming guidelines to ensure consistent professional representation.
- Coordinated daily activities and compliance for drivers, maintaining high standards of safety and performance.
- Developed and implemented strategic planning frameworks to drive business growth and improve decision-making processes.
- Oversaw team dynamics and performance, fostering a culture of accountability and continuous improvement.
- Analyzed supply chain processes and identified opportunities for optimization to streamline operations and increase productivity.
- Analyzed existing workflows and identified opportunities for improvement to elevate overall productivity.
- Achieved successful agreements through effective negotiation techniques. Drove resolution of conflicts, resulting in improved team dynamics. Cultivated relationships that enhanced negotiation outcomes and stakeholder satisfaction.
- Coordinated vendor selection, evaluation, and performance monitoring to enhance supply chain effectiveness.
- Monitored and analyzed inventory levels to maintain accuracy and prevent stock discrepancies.
- Facilitated collaborative problem-solving sessions to drive innovative solutions and improve team performance.
- Executed communication initiatives to foster positive relationships among stakeholders.
- Facilitated seamless technology integration across departments to support organizational objectives.
- Achieved improved delivery efficiency by coordinating driver schedules and routes. Enhanced communication between drivers and dispatch, resulting in timely transportation operations. Delivered seamless logistics support through effective driver management.
- Analyzed and diagnosed problems to implement effective solutions promptly.
- Promoted a supportive culture that encourages open communication and teamwork.
Senior Operations Team Leader
Zoomcar Self Drive Cars
Bengaluru
01.2014 - 09.2022
- City Operation Management as Senior Team leader with 9 years 5 months of work experience
- Managing and employing over a team of 40 executives in city handling work approvals from OE Dealers.
- Handling third party vendors and OE vendors to get serviced vehicle and maintenance vehicle from workshops.
- Handling of invoices validation and SAM approvals from OE Dealers
- Handling of Breakdown & Accident cases along with Queries, Complaints, Escalations and refunds from the Hosts and Customers.
- Established operational objectives and work plans and delegated assignments to subordinate executives Ensuring Profit in every aspect that the business leads by analyzing P&L.
- Finalizing the vendor for various works and coordinating with the platform vendors
- Planning, execution, and deploying of executives on site for vehicle recovery and handling of various obstacles.
- Ensuring third party vendors to facilitate servicing of the vehicle and maintenance withing given TAT. Handling of device fitments and GPS tracking and KLE in smooth operations.
- Maintaining on time invoices received form vendors and submitting them to accounts with work classification.
- Good communication and interaction with vendor for routine work followups.
- Trained new employees on proper protocols and customer service standards.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Operation and maintenance of rosters for the Operations Team and ground team .
- GPS tracking report for theft case and for other legal proposes.
Service Advisor
Pratham Motors Pvt Ltd
Bengaluru
06.2012 - 01.2014
- Delivered services to customer locations within specific timeline.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Handled PSF calls per day to address customer inquiries and concerns.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in continuous improvement by generating suggestions and engaging in problem-solving activities to support teamwork.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked with customers to understand needs and provide excellent service.
Mahindra And Mahindra India garage at E-Tec
Bengaluru
10.2009 - 04.2012
- Improved operations through consistent hard work and dedication.
- Worked to maintain outstanding record and consistently arriving to work ready to start immediately.
- Carried out day-to-day duties accurately and efficiently.
- Developed team communications and information for meetings.
- Collaborated with team members to achieve target results.
- Maintained excellent attendance record and consistently arriving to work on time.
- Successfully maintained records of clearing MIL Light diagnostic tool, attending breakdowns and resolving the issues.
- Helping out customers by guiding minute work to ensure vehicle reaches workshop following safety protocol
Automotive Parts
Sri Durga Automobiles Spare
Bengaluru
07.2007 - 10.2009
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Maintained clean and neat parts counter and sales floor.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Identifying various parts in multi-brand vehicle of all premium vehicles.
Technician Mechanic
Mandovi Motors Pvt Ltd
Bengaluru
05.2007 - 06.2007
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Applied critical thinking and research to address complex issues.
- Mentored junior technicians in maintenance, repair and reporting duties.
- Completed job reports and logs immediately following service calls.
- Set up and performed test activities.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Education
SSLC -
Mother Mirras School
BengaluruPUC - undefined
ICPEM School of Higher Grade Qualification
Bengaluru01-2007
Diploma - Automobile
ANGELS COMMUNITY TRAINING COLLEGE
Bengaluru01-2009
Skills
Cultivated innovative solutions through strategic creative thinking
Demonstrated proficiency in active listening to enhance communication effectiveness
Assisted in reaching agreements through effective communication and collaboration Supported team members in preparing negotiation strategies and materials Contributed to successful outcomes by facilitating discussions among stakeholders
Executed strategic decision-making processes to enhance operational efficiency
Assisted in managing documents using MS Office and Google Drive Supported team members in creating and maintaining spreadsheets Facilitated communication through email correspondence
Organized email communications to streamline information flow Assisted in setting up filters and folders for efficient email management Supported mail merge processes to enhance outreach efforts
Assisted in creating and managing spreadsheets using Excel and Google Sheets Supported data analysis through pivot tables and vertical lookups Helped link spreadsheets to databases for streamlined data access
Assisted in organizing training sessions for staff development Supported team members in acquiring new skills through workshops Facilitated onboarding processes for new employees
Spearheaded business development initiatives to drive growth and expand market presence
Assisted in tracking inventory levels to support timely restocking Helped maintain accurate records of stock movements to facilitate efficient operations Supported team efforts in organizing inventory for easy access and management
Cultivated strategic partnerships to enhance collaboration and drive mutual success
LANGUAGES
English
Kannada
Hindi
Tamil
Telugu
DECLARATION
I hereby declare that the above said information is true and accurate to the best of my knowledge.
im waiting for your positive response.
job is important to me
Thanking you,
Harsha. L N
Date :
Place : Bengaluru
Timeline
Body Shop Manager
Bimal Auto India Pvt Ltd
06.2024 - Current
City Head
Satadru Technologies PVT LTD (DriverShaab)
02.2023 - 05.2024
Senior Operations Team Leader
Zoomcar Self Drive Cars
01.2014 - 09.2022
Service Advisor
Pratham Motors Pvt Ltd
06.2012 - 01.2014
Mahindra And Mahindra India garage at E-Tec
10.2009 - 04.2012
Automotive Parts
Sri Durga Automobiles Spare
07.2007 - 10.2009
Technician Mechanic
Mandovi Motors Pvt Ltd
05.2007 - 06.2007
PUC - undefined
ICPEM School of Higher Grade Qualification
SSLC -
Mother Mirras School
Diploma - Automobile
ANGELS COMMUNITY TRAINING COLLEGE