Harsha Menghani​

Sr. Manager

Learning Enablement

Responsibilities:

• Creating, Delivering & Governing Data Role based Curriculum
• Enable delivery & governing the classroom/Virtual workshops scheduled for any fiscal Year
• Effectively lead and collaborate with team and stakeholders as Scrum Master
• Ensuring final readiness with approved headcount for the yearly curriculum planning
• Develop a deep understanding of the client's operating environment and business strategy, organization, learning approach, curriculum employed and learning vendors. Use this knowledge to manage client relationships, demand/pipeline, issue resolution, learning program design, reporting and proposals, and new business development.
• Perform all program/project management activities.

Sr. Manager

Competency Architecture

Responsibilities:

• Responsible for maintenance & governance of Accenture Global Skills Library
• Collaborating and supporting Accenture business leaders globally, serving as horizontal owners of the skill directory
• Ensures Accenture skill Library keeps up with industry, and requirement of downstream functions are met
• Leading team of specialist from different Geo regions that is responsible for solutioning of different skill set proposals from Accenture Business
• Operationalizing the specialization & skill Data Framework
• Conceptualizing and transitioning the current processes in Service Management Framework via Service Now
• Creating & Operationalizing governance for Skills & Specialization frameworks ensuring End to end governance

Projects undertaken:

• Effective Migration from Seibel to ServiceNow
• Creation of Skills Governance Playbook
• Developed Specialization Governance Playbook

Sr. Manager

Quality Operations

Quality Lead for AdWords function (Google account). Implemented Quality Framework, Certification and evaluation Process for Campaign managers.

Responsibilities:

• Responsible for ensuring evaluation of and reporting on Transactional Quality
• Managed monitoring, measurement and review of Internal processes
• Training need assessment and development opportunities for employees from different LOBs
• Streamlined QA audit process, introduced automated Dashboard
• Introduced QIP for improvement in Bottom Quartile Management
• Collaborated with Client to revamp and streamline Training Curriculum and introduced experiential learning
• Responsible for recruiting QA’s for India optimization project

Led multiple clients for Health & Welfare Unit across North America, managing team of business operation managers and analysts.

• Managed Team of Ops Managers serving as Client managers for Health and Welfare unit
• Responsible for Business SLAs across different workflows and clients
• Led ‘Future leaders’ program across business unit touching 500 + employees

Global Logic Pvt Ltd - Associate Manager 1-Apr-2013 - 08- May- 2015

Binary Semantics Limited - Team Lead 2- Jan-2012 - 28- Mar-2013

Led multiple partner support and content projects focused on enhancing partner and user experiencing. Team of 100+ FTEs and 10 Project Leads.

Responsibilities:

• Conceptualized ‘Learning at Ops’, Incubated new Independent function. Hosted Skill Matrix for multiple divisions and new Training Program created
• Responsible for OKRs and driving metrics and achieving defined SLAs
• Collaboration with engineering team and product managers to address unique data requirements and for further product enhancement
• Responsible for new processes transitioning in Data workshop
• Analyzing defects and resolving issues impacting business deliverables, Deep dives and RCA for all instances
• Talent acquisition and development (vendor recruitment)
• People management, responsible for appraisal, skips ensuring positive work environment
• Led product driven initiatives, followed as a key ownership for all verticals
• Led process reviews for adherence to the process and key deliverables

• Managing team in charge of LTS (Legal tracking system) in lines with US Internal Revenue system Responsibilities:.
• Managing a team of highly talented and motivated analysts working intensely with onshore counterparts for swift resolution.
• Assist management to facilitate in making accurate decisions by highlighting both the positive sides, risks as well as the areas of improvement.
• Required to monitor the team’s performance on a daily /weekly /monthly basis reports & Dashboards and guide it towards exceeding Process CTQs/ other deliverables.
• Drive adherence to procedures in compliance with the SLA and process provide comprehensive leadership in to all team members and assist in the fulfillment of Customer needs.
• Establish and maintain effective relationship with business areas and identify areas of service improvements by implementing regular calls and feedback mechanism.
• Effective communication with the team members on organization strategy and goals required for the respective roles and responsibilities.