Harsha Mitlakod
Hubli
Summary
Dynamic operations leader with extensive experience at Skycliff IT, driving quality improvement initiatives and enhancing patient-centric processes. Expert in performance management and employee engagement, I successfully implemented operational strategies that improved service delivery and staff retention. Proven ability to foster collaboration across departments while maintaining a focus on organizational goals.
Overview
14
14
years of professional experience
Work History
Director operation
Skycliff IT
01.2017 - Current
- Developed and implemented operational strategies aligned with healthcare regulations and company goals.
- Led daily operations across clinical, administrative, and support departments to ensure seamless service delivery.
- Coordinated with executive leadership to execute long-term business plans and improve care delivery models.
- Established performance metrics to monitor efficiency, patient outcomes, and satisfaction.
- Led quality improvement initiatives using methodologies such as Lean, Six Sigma, or PDSA.
- Worked closely with clinical and administrative leaders to address gaps in service quality.
- Supervised department managers and cross-functional teams, ensuring alignment with operational objectives.
- Drove staff training, credentialing, and retention programs to maintain a skilled and motivated workforce.
- Implemented patient-centric processes to enhance service delivery and satisfaction.
- Addressed patient complaints and feedback promptly to resolve service issues and improve reputation.
- Promoted equity, safety, and respect in all patient interactions and services.
- Acted as a liaison between clinical, administrative, HR, IT, and finance teams to ensure cohesive operations.
- Facilitated interdepartmental communication to support collaborative problem-solving and innovation.
- Participated in leadership councils and cross-functional committees for enterprise-wide initiatives.
SENIOR HR Manager
NS Info tech
01.2015 - 01.2016
- Developed and executed recruitment strategies to attract top talent.
- Managed end-to-end hiring processes including job postings, interviews, and on boarding.
- Coordinated with department heads to forecast hiring needs and fill skill gaps.
- Served as a point of contact for employee concerns, resolving conflicts promptly and professionally.
- Fostered a positive work environment by organizing employee engagement programs and feedback sessions.
- Ensured fair implementation of company policies and grievance handling procedures.
- Implemented and monitored performance appraisal systems (e.g., OKRs, KPIs).
- Worked with leadership to identify nonperformance and design improvement plans.
- Provided coaching and support to managers for performance reviews and feedback delivery.
- Drafted, updated, and enforced HR policies in compliance with labor laws and company standards.
- Ensured company-wide awareness and adherence to HR policies and regulations.
- Conducted internal audits and training on compliance topics such as workplace ethics and harassment.
- Assessed training needs and developed learning programs to up-skill employees.
- Coordinated with external vendors and trainers to deliver relevant courses and workshops.
- Tracked employee development through post-training evaluations and continuous learning plans.
- Oversaw payroll processing, ensuring accuracy and timeliness.
- Managed employee benefits programs, including insurance, leaves, and incentives.
- Addressed compensation-related concerns and advised on cost-effective benefits strategies.
- Generated regular HR reports on attrition, headcount, hiring trends, and engagement.
- Used data to inform decision-making and support strategic workforce planning.
- Partnered with leadership to align HR strategies with organizational goals.
- Led initiatives on succession planning and internal mobility.
- Supported change management processes during company restructuring or growth phases.
SENIOR HR PROCESS ASSOCIATE
TATA CONSULTANCY SERVICES
01.2011 - 04.2015
- Handled end to end HR Operations i.e. hire to Retire
- Travelled to Sydney, Australia for six weeks to support client for financial year-end Activity by liaising with offshore and onshore teams
- Successfully transitioned new process to offshore team and conducted trainings to all concerned parties
- Joining formalities- filling of the bank details, selection of superannuation fund and Tax form
- Handling Employee Database
- Ensure recruiters and hiring managers are made aware of any issues with start date of the hire
- Correct update of the Chris21 software with the employee details
- Understanding the compensation structure for employees of Australian based multinational firm.
- Ensuring: Proper and correct payments of salaries and benefits which could have significant financial Impact
- Timely delivery of salaries to employees and bonuses
- Ensuring that overtime work and its payment are in accordance with the Statutory requirements
- Correctly updating the data (Leave, Superannuation, Tax file numbers, allowances, Deductions, etc.) and running payroll without errors using Chris21
- Creation of termination quotations as per the Australian policy, processing and responsible for Adherence to various statutory compliance as per Australian Law
- Updating of leaves in the system and handling employee queries related to leave balances
- Handling employee grievances with respect to salary payments, ESS (Employee Self Service) Access issue, Overtime payment etc.
- Directing queries from employees to the correct team for quick resolution
- Played an important role in the Process re engineering work to understand current processes and Suggest changes to the clients to enhance work efficiency and creation of new Process Maps, SOP’s (Standard Operating Procedures) and FMEA
- Interacting with clients to understand their needs and provide better services
- Played a crucial role of payroll testing team to test upgraded payroll systems and implementation of New processes
- Training new hires, current resources on HRO process at TCS, Australian laws and policies
Education
MBA -
KLE IMSR
12.2011
B.com -
J.G Collage of commerce
Karnataka12.2009
Class 12 -
J.G Pre-University Collage
Karnataka12.2008
Class 10 -
M.R.Sakare
Karnataka12.2006
Skills
- HR Department Startup
- Employee Engagement
- HR Policies & Procedures
- Staff Recruitment & Retention
- Employee Relations
- Benefits Administration
- Training & Development
- Performance Management
- Organizational Development
- Operational strategy
- Quality improvement
- Patient-centric processes
- Team leadership
- Project management
- Conflict resolution
- Employee training
Applications Used
- Chris21
- Data Capture Template (DCT)
- Footprints
- Taleo
- Lotus
Languages
- English
- Hindi
- Kannada
Disclaimer
I hereby declare that the information stated above is true to the best of my knowledge.
Hr Skills
- HR Department Startup
- Employee Engagement
- HR Policies & Procedures
- Staff Recruitment & Retention
- Employee Relations
- Benefits Administration
- Training & Development
- Performance Management
- Organizational Development
Personal Information
- Father's Name: Shivanand
- Date of Birth: 03/29/90
- Gender: Female
Timeline
Director operation
Skycliff IT
01.2017 - Current
SENIOR HR Manager
NS Info tech
01.2015 - 01.2016
SENIOR HR PROCESS ASSOCIATE
TATA CONSULTANCY SERVICES
01.2011 - 04.2015
MBA -
KLE IMSR
B.com -
J.G Collage of commerce
Class 12 -
J.G Pre-University Collage
Class 10 -
M.R.Sakare
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