Harsha N

Roles and Responsibilities:

Handling end-to-end IT/ Non IT Technical recruitment.

● Having experience into Permanent Staffing and Contract staffing.

● Understand the Client Requirements and Interacting with the Team lead and Account Manager for better

understanding of requirements.

● Sourcing the Candidates through Job Portal like Naukri, Monster & LinkedIn also through Reference.

● Screening the Candidate based upon the educational qualification, technical skills, Communication skill and

experience.

● Communicating to candidates to find out their suitability as per requirement and also to know their interest.

● Searching resumes through internal databases, references and external entities like, Mass Mailing through job

boards, Job Posting.

● Screening, filtering & short listing resumes according to Client specifications. Briefing the candidates about the

job profile, salary package, organization, etc...

● Scheduling and Tracking the Shortlisted Candidates for the Interview.

● Scheduling face-to-face and telephonic Interviews for the shortlisted candidates and send interview call letters

for the same.

● Maintaining tracker on daily, weekly and monthly basis.

● Well versed with Application Tracking Systems (ATS) Tools

• Profiles:IT Recruiters , Account Managers, Delivery Managers, Business Development Managers and Executives, Project Managers, AGM, Sales Head, HRBP, Etc

Job Summary:

I bring 1 year of valuable work experience at WorkIndia, starting as a Fulfillment Manager in recruitment and swiftly progressing to the roles of Assistant Team Lead and ultimately Team Lead, where I successfully managed a team of 7 members.

My primary responsibility involved sourcing candidates for various companies, with a primary focus on Non-IT Recruitment.

I consistently achieved high levels of employer satisfaction by effectively fulfilling their staffing needs.

I held the position of Team Lead of managing 7+ Recruiters and play an integral role in the management team, ensuring the delivery of relevant and highly qualified candidates to our esteemed clients and partners.

My professional journey reflects my ability to excel in challenging roles, deliver exceptional results, and contribute to the growth and success of the organization.

Throughout my tenure, I've successfully placed candidates in various sectors including Finance, Sales and Marketing, Engineering, BPO, and Human Resources.

I've had the opportunity to work with major clients such as Zoom Car, HDFC, Swiggy, Wakefit, Ola, Nest Away, among others

Due to my consistent performance and dedication, I was promoted to the role of Team Lead. In this position, I managed a team of seven recruiters, where I was accountable for achieving team targets and meeting service level agreement (SLA) goals.

Profiles:Accountant, BDE, BDM, Sales Executives and Sales Head, Architects, Engineers, Internal Designers, Technical Support Executive, Customer Support Executive, Hotel Management, Nursing, Receptionist, Software Developers, Lab Technician, Digital Marketing, Medical-Doctor, Dentist, Counsellor, Technician, Telecalling/BPO,Retail, Office Boy Etc

Roles and Responsibilities:

• Coordination Between Teachers and Students: Ensured seamless communication between teachers and students, acting as the primary point of contact for both parties.
• Scheduling Online Classes: Consistently ensured that online classes were scheduled on time, keeping both students and teachers informed of any changes or updates.
• Technical Glitch Resolution: Proactively identified and resolved basic technical issues during calls, ensuring that online classes ran smoothly and without interruptions.
• Training and Guidance: Offered necessary training sessions to both teachers and students, ensuring that they were familiar with the online platform and its functionalities.
• Feedback Collection: Collected feedback from both teachers and students after each session, making sure that any areas of improvement were addressed promptly.
• Maintaining a Supportive Environment: Fostered a positive and supportive online learning environment by addressing concerns, answering questions, and assisting with any challenges faced.
• Regular Updates: Kept abreast of any software updates or changes to the online platform and communicated these to the relevant stakeholders in a timely manner.
• Documentation: Maintained meticulous records of all online classes, schedules, and feedback to help in refining and improving the online learning process.

Roles and Responsibilities:

• Sales Execution: Successfully executed sales of home health care services, ensuring that the services matched the specific needs of clients.
• Target Achievement: Consistently met or exceeded sales targets within stipulated timeframes, showcasing dedication and sales proficiency.
• Monthly Reporting: Diligently maintained regular reports detailing the achievement of sales targets on a monthly basis.
• Client Relations: Established and nurtured strong relationships with clients, understanding their needs, and providing tailored solutions for their health care requirements.
• Product Knowledge: Stayed updated with the latest in home health care services, ensuring that clients received the best and most suitable care.
• Feedback Analysis: Regularly collected feedback from clients to enhance service quality and ensure continuous improvement in sales strategies.
• Team Collaboration: Collaborated effectively with the service delivery and customer support teams to ensure seamless service transition and high client satisfaction.Market Research: Conducted periodic market research to stay abreast of competitors' offerings and industry trends, helping in refining sales strategies.

Roles and Responsibilities:

• Inbound Call Handling: Managed inbound domestic calls effectively, addressing customers' queries and issues promptly.

• Product Knowledge: Specialized in providing support for Reliance Jio products, leveraging in-depth knowledge to guide and advise customers.

• Network and Data Troubleshooting: Diagnosed and resolved network and data problems, ensuring a seamless experience for customers.

• Customer Satisfaction: Prioritised customer satisfaction, ensuring every interaction was conducted with professionalism and empathy.

• Target Achievement: Consistently met or exceeded set performance targets, showcasing dedication and excellence in customer support.

• Escalation Management: Recognized for outstanding performance and entrusted with the responsibility of handling escalated issues, ensuring they were resolved at the earliest.