Overview
Work History
Education
Skills
Personal Information
Interests
CAREER OBJECTIVE
Professional Experience
Certification
ROLES AND RESPONSIBILITIES
DECLARATION
Timeline
Generic
HARSHA P C

HARSHA P C

Bengaluru

Overview

1
1
Certification

Work History

Cloud Support Engineer

- Rlabs Enterprises Service Ltd

Roles and Responsibilites:

  • Worked on monitoring the ISDC Dashboard and sending of hourly report based on the provisioning in Various DC's .
  • Starting of bridge call based on highest number of capability failures in each Dc's.
  • Customer tickets related to Procurement and renewal of Cloud integration Certificates based on their expiry , Provisioning and Decommissioning of Tenants, Account expiry, Requests related to adding and removal of users to the subaccount to access tenants.
  • Capacity Management report to check if there is proper space to provision new tenants. Quota report: to check on there are enough quotas allocated to each dc's for provisioning, else send mail to teams requesting for Quota based on the dc's with shortage to make sure no failure in provisioning happens.
  • Working on account expiry tickets for tenants nearing to expiry of license, checking of the license category, Subaccount and global account owner.
  • Performing smoke test to make sure the tenants are getting provisioned in Dcs that have more capability failure. Deactivation of tenants that were provisioned for smoke test.
  • Tunnelling to Db for getting the tenants related information based on the capabilities activated, tenant ID, subaccount ID, Global account ID, Suser ID.
  • Decommission of tenants for the licenses which were expired and not renewed, and for customer based request.
  • Tools worked on: Jenkins, pgAdmin, Eclipse, Postman, Prov app, CIS, SPC, Inspect, ISDC, Cloud Reporting, SAP Passvault, Service Now.

Education

MCA -

Jyoti Nivas Autonomous College
2022

BCA -

Kristu Jayanti College(Autonomous)
2020

Skills

  • Installing, configuring, and administering Linux Operating System
  • Installation and Configuring of LAMP
  • User and Group administration
  • Software Management using YUM, RPM
  • Knowledge on creating and managing instances using Amazon EC2
  • Creating and managing AWS- VPC
  • Knowledge on Managing storage :- S3, EBS, EFS
  • Performance monitoring
  • Configuring and managing network interface and network issues
  • Experience on SAP Cloud Platform - BTP Cockpit, Integration Suite
  • Network Configuration
  • Incident Management
  • Experience on Provisioning App, SPC Service Management Tool, ISDC, CIS, Inspect, Service Now, Cloud Reporting, CMN Provisioning
  • Handling high priority issues and coordinating with remote teams over bridge calls and chats
  • Job Scheduling and Automating process using CRON
  • Administrating remote system (SSH)
  • Knowledge about NFS, FTP, DNS
  • Knowledge on cPanel and WHM
  • Webserver - IP Blocking and Password Protection
  • Knowledge in Java, Net, Python, C, C
  • Mail server Configuration

Personal Information

  • Age: 25
  • Date of birth: 04/23/1999
  • Gender: Female
  • Nationality: Indian

Interests

  • Travelling
  • Cartooning
  • Listening to music
  • Watching thriller movies/series
  • Craft Making

CAREER OBJECTIVE

To pursue a challenging career in a progressive environment where my skill set can be enhanced to the maximum potential, and to contribute to the overall success and growth of the organization and to make use of my extensive knowledge and skills and synergize with the organization to focus on, and achieve, the long-term goals that have been put into place.

Professional Experience

  • Job title: Cloud Support Engineer
  • Company: RLabs Enterprise Services Ltd.
  • Location: Bengaluru
  • Dates: January 09 2023 - March 01 2024
  • Responsibilities: Incident Management, Provisioning and Decommisioning of Isuite/ Neo Tenants, Procurement of Certificates

Certification

Linux Server Administration

cPanel Professional Certification

ROLES AND RESPONSIBILITIES

  • Provide technical support to users, helping them solve computer, software, and network problems.
  • Set up and maintain computers, servers, and network systems to ensure everything works smoothly.
  • Monitor systems and fix any issues quickly to avoid downtime or disruptions.
  • Help keep the company’s data safe by implementing security measures, like firewalls and password protection.
  • Collaborate with team members to improve IT infrastructure and support projects.
  • Install, update, and troubleshoot software and hardware to meet company needs.
  • Document technical problems and solutions, so issues are resolved faster next time.
  • Assist in planning, building, and maintaining cloud-based systems or virtual environments.
  • Continuously check and improve the performance of IT systems and tools.

DECLARATION

I hereby confirm that all the information provided in this CV is accurate and complete to the best of my knowledge.

Place: Bengaluru
Name: HARSHA P C

Timeline

Cloud Support Engineer

- Rlabs Enterprises Service Ltd

MCA -

Jyoti Nivas Autonomous College

BCA -

Kristu Jayanti College(Autonomous)

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HARSHA P C