HARSHA PILLAI
Business Development Manager
Thane
Summary
Experienced Content Moderator and TV Content Specialist with a strong foundation in content review, tagging, audience segmentation, and platform compliance. Proven track record in moderating user-generated and scripted media across global markets, with additional expertise in email support, digital campaigns, and content creation. Skilled in maintaining platform safety, improving content workflows, and crafting engaging, audience-specific communication. Adept at working in high-pressure environments with global teams, ensuring quality, accuracy, and timely delivery.
Overview
8
8
years of professional experience
2017
2017
years of post-secondary education
4
4
Languages
Work History
Client Servicing Manager
Fincash Pvt Ltd
03.2024 - Current
- Identifying potential clients, industries, and market segments to expand business opportunities.
- Monitoring industry trends and competitor strategies to stay ahead.
- Optimizing Influencer-driven campaigns to enhance brand awareness, engagement by identifying right influencers that align with brand goals and target audience.
- Designing and launching influencer marketing campaigns across platforms like Instagram, YouTube, Etc.
- Creating digital Email campaigns using tools like Mailchimp.
- Creating, scheduling, and deploying email campaigns, newsletters.
- Monitoring campaign reach through push and in-app notifications for maximum engagement.
- Coordinating with stakeholders to develop and manage media calendars.
- Working with content, design, and sales teams to create compelling email content and visuals.
Social Media- Customer Service Executive
IDFC FIRST Bank
04.2023 - 09.2023
- Handled customer complaints and service tickets received through social media platforms.
- Proactively called and addressed customer queries while coordinating with internal teams to ensure resolution within defined Turnaround Time (TAT).
- Raised support tickets and provided regular updates to customers regarding the status and progress of their concerns.
- Demonstrated initiative by coordinating with branch teams to expedite query/concern resolution when possible, often putting in extra hours to enhance customer satisfaction.
Customer Service Executive
Bytedance Pvt Ltd
06.2020 - 09.2022
- Company Overview: Global Safety Support
- Manage email for Asian and European countries.
- Worked on multiple languages in emails specific to the region.
- Provided customer service for immediate resolution.
- Provided help for platform related issues which includes sign up, payment etc.
- Helped in developing the new platform for the easy email revert and maintain the SLA.
- Awarded the best performer bi-monthly within 6 months of joining.
- Global Safety Support
TV Content Specialist
Excel IQ
09.2019 - 05.2020
- Conducted comprehensive content moderation for TV series across multiple digital streaming platforms, ensuring compliance with platform-specific content guidelines, language standards, and genre-based classification rules.
- Evaluated and reviewed episodic content to ensure accurate and age-appropriate tagging based on themes, language, visuals, and viewer sensitivity parameters.
- Collaborated with platform teams to analyze viewer data, helping determine user preferences and viewership trends by segmenting audience demographics such as age group, genre affinity, and content consumption patterns.
- Assisted in developing a standardized categorization system, tagging shows accurately by genre, sub-genre, language, and target audience, improving searchability and personalized recommendations for users.
- Played a key role in content mapping, aiding the platform in understanding which types of shows were attracting specific viewer segments, thereby supporting content acquisition and recommendation algorithms.
- Ensured all metadata and tags were entered correctly into the platform’s backend system, contributing to a better user experience and smoother content discovery journey.
Customer Care Executive
Reliance Jio
04.2017 - 03.2018
- Managed the email of customers for various issues faced by the user.
- Replied through email keeping the system clear and maintaining the SLA.
- Worked to develop the new drafting system for the emails so that the reply looks unanimous.
- Used to meet the daily targets for the email.
Education
BBI -
Mumbai University
06.2013 - 06.2016
HSC - undefined
Mumbai University
06.2011 - 04.2013
SSC -
Mumbai University
Skills
- Critical thinking and problem solving
- Effective Time Management
- Customer Service
- Ability to Work in a Team
- Ability to Multitask
- Customer satisfaction
- Brand awareness
- Compliance monitoring
- Client relationship building
- Account management
- Client relationships
Interests
Travelling
Listening Music
Reading Books
Meditation
Personal Information
Date of Birth: 09/30/95
Timeline
Client Servicing Manager
Fincash Pvt Ltd
03.2024 - Current
Social Media- Customer Service Executive
IDFC FIRST Bank
04.2023 - 09.2023
Customer Service Executive
Bytedance Pvt Ltd
06.2020 - 09.2022
TV Content Specialist
Excel IQ
09.2019 - 05.2020
Customer Care Executive
Reliance Jio
04.2017 - 03.2018
BBI -
Mumbai University
06.2013 - 06.2016
HSC - undefined
Mumbai University
06.2011 - 04.2013
SSC -
Mumbai University
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