Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Hi, I’m

Harsha R

Program Manager
Bangalore,Karnataka
Harsha R

Summary

Results-driven Program Manager known for high productivity and efficient task completion. Skilled in strategic planning, risk management, and stakeholder communication. Excel at using leadership, problem-solving, and adaptability to deliver projects on time and meet objectives. Bring focus on continuous improvement and team collaboration to drive success in complex environments.

Overview

17
years of professional experience
4
Certification

Work History

Ab-inbev, Bangalore

Program Manager
06.2017 - Current

Job overview

  • Managed program budgets and timelines, ensuring projects stayed on track and within allocated resources.
  • Developed project plans, identified risks, set objectives and monitored progress towards completion.
  • Coordinated with internal stakeholders to ensure successful implementation of the program initiatives.
  • Communicated regularly with external partners to ensure alignment of strategies and goals.
  • Drafted reports for senior management highlighting key milestones achieved throughout the program lifecycle.
  • Collaborated with teams across departments to develop effective strategies for executing programs.
  • Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
  • Identified areas of improvement in existing processes, procedures and systems related to the program delivery cycle.
  • Provided guidance and support to team members in order to achieve targets within defined deadlines.
  • Maintained positive relationships with vendors by monitoring their performance against agreed upon contractual terms.
  • Prioritized tasks and managed teams throughout multiple projects.

Attra Infotec, Bangalore

Service Desk Infrastructure - Manager
06.2016 - 06.2017

Job overview

  • Developed and implemented a comprehensive disaster recovery plan for the entire infrastructure.
  • Managed all aspects of network security, including firewalls, malware protection, and intrusion detection systems.
  • Configured and optimized virtualized servers to ensure optimal performance.
  • Ensured compliance with industry standards for data security and privacy regulations.
  • Monitored system performance metrics to identify potential issues before they become problems.
  • Established service level agreements between internal teams and external partners.
  • Responded to escalated issues and implemented successful resolutions to resolve conflicts and restore project trajectory.

Tech Mahindra, Bangalore

IT Operations Manager - Critical Incident Manager
04.2013 - 04.2016

Job overview

  • Developed and implemented processes for managing Major Incidents, ensuring that all stakeholders were kept informed throughout the process.
  • Collaborated with cross-functional teams to identify root cause of Major Incidents, develop solutions and prevent future occurrences.
  • Coordinated with IT teams to ensure service restoration was completed in a timely manner following Major Incidents.
  • Monitored and tracked progress of Major Incidents from start to resolution using incident management tools.
  • Identified improvement opportunities within the Incident Management process and worked with teams to implement changes.
  • Provided guidance on best practices for handling complex incidents and escalating issues as appropriate.
  • Assisted in developing training programs for staff on how to respond effectively when dealing with major incidents.
  • Performed post mortem analysis of major incidents, identifying areas of improvement and recommending corrective actions.
  • Documented all major incidents, including details such as timeline, key players involved, root cause analysis.
  • Prepared reports summarizing data on major incidents and presented them at regular meetings with senior management.

Unisys Global Services Pvt Ltd, Bangalore

Service Operations Manager - Major Incident
08.2011 - 04.2013

Job overview

  • Developed and implemented strategies to improve customer service operations and performance metrics.
  • Created and maintained accurate records of customer interactions, transactions, comments, and complaints.
  • Monitored staff performance to ensure adherence to company policies and procedures.
  • Managed daily workflow of customer service team members.
  • Resolved escalated customer issues in a timely manner while maintaining high levels of satisfaction.
  • Led the implementation of new technologies that enhanced service delivery processes.
  • Implemented quality assurance standards for all customer interactions.
  • Maintained a safe working environment by enforcing safety protocols among the team members.
  • Assisted in developing new products or services based on consumer feedback.

Infinite Computer Solutions Pvt Ltd, Bangalore

IT Ops Specialist - Monitoring
11.2009 - 07.2011

Job overview

  • Configured monitoring tools such as SolarWinds, Nagios, CloudWatch., to monitor the health of applications and servers.
  • Developed automated scripts for alerting, reporting, and performance tuning.
  • Performed troubleshooting on network devices including routers, switches, firewalls.
  • Monitored server logs for errors or anomalies related to application performance or availability.
  • Provided technical support to help desk staff with escalated incidents related to monitored services.
  • Implemented proactive measures to reduce downtime by identifying potential problems before they occur.
  • Maintained up-to-date documentation regarding configuration settings and procedures related to monitoring activities.

e4e Business Solutions India Pvt Ltd, Bangalore

IT Technical Support Representative
10.2007 - 06.2009

Job overview

  • Provided technical support to customers via phone, email, and chat.
  • Configured and troubleshot hardware and software issues on multiple platforms.
  • Monitored system performance and identified potential areas of improvement.
  • Developed and maintained user documentation for software applications.
  • Created reports on system performance and customer service metrics.

Education

Alliance University Bangalore

MBA from Data Analytics
01-2022

University Overview

Dr Ambedkar Institute of Technology Bangalore

Bachelor of Engineering from Medical Electronics
09-2007

University Overview

Skills

  • Project Management
  • Process Improvement
  • Stakeholder Management
  • Leadership skills
  • PowerBi
  • SQL
  • Azure DataBricks
  • Operations Management
  • Vendor Relationship Management
  • Critical Thinking
  • Decision-Making
  • Budget coordination
  • Risk Analysis and Management
  • Cross functional Team Builder

Accomplishments

Accomplishments
  • Zinnov Technology role model award nominee 2024
  • Great manager award nominee 2023
  • Leadership kick off award Ab-inbev - 2024

Certification

  • PMP Trained
  • Lean Six Sigma Certified
  • Cloud Infrastructure Certified
  • ITIL 2011 Foundation Certified
  • ITIL Intermediate - Service Operations Certified

Languages

Kannada
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2

Timeline

Program Manager
Ab-inbev
06.2017 - Current
Service Desk Infrastructure - Manager
Attra Infotec
06.2016 - 06.2017
IT Operations Manager - Critical Incident Manager
Tech Mahindra
04.2013 - 04.2016
Service Operations Manager - Major Incident
Unisys Global Services Pvt Ltd
08.2011 - 04.2013
IT Ops Specialist - Monitoring
Infinite Computer Solutions Pvt Ltd
11.2009 - 07.2011
IT Technical Support Representative
e4e Business Solutions India Pvt Ltd
10.2007 - 06.2009
  • PMP Trained
  • Lean Six Sigma Certified
  • Cloud Infrastructure Certified
  • ITIL 2011 Foundation Certified
  • ITIL Intermediate - Service Operations Certified
Alliance University
MBA from Data Analytics
Dr Ambedkar Institute of Technology
Bachelor of Engineering from Medical Electronics
Harsha RProgram Manager