Experienced IT Service Delivery and Transition Manager with 18+ years of success leading global programs across infrastructure, operations, and client engagement. Skilled in managing end-to-end service transitions, embedding ITIL and PRINCE2 frameworks, and driving operational excellence across high-availability environments. Proven ability to align delivery with business goals, reduce downtime, and enhance client satisfaction through strategic planning, incident response, and consultative solutioning. Adept at building resilient teams, optimizing workflows, and fostering long-term stakeholder trust.