HARSHA RANDHE
Indore
Summary
Results-driven MIS Executive with a proven track record at Teleperformance, specializing in data analysis and reporting. Expert in process automation and stakeholder engagement, I developed automated MIS reports that enhanced decision-making and improved service levels. Adept at problem-solving, I consistently delivered actionable insights to optimize team performance and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
MIS Executive
Teleperformance
01.2024 - Current
- Developed MIS reports to track customer service performance and identify areas for improvement.
- Developed and maintained comprehensive MIS reports to facilitate decision-making processes for senior management.
- Implemented automated processes to streamline daily operations and reduce manual workloads.
- Met with stakeholders to collaborate and resolve problems.
- Created and updated user-friendly spreadsheets on daily basis.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Real Time Analyst
Teleperformance
01.2022 - 01.2024
- Developed, maintained, and automated daily, weekly, and monthly MIS reports for internal and client-facing purposes, ensuring timely delivery of accurate and actionable insights
- Conducted data integrity checks to ensure accurate reporting and compliance with service-level agreements (SLAs) and key performance indicators (KPIs)
- Track real-time service levels, call volumes, agent availability, and other KPIs
- Ensure that agents are available to take calls as per schedule and that service level agreements (SLAs) are met
- Monitor queues and make real-time decisions on staffing, breaks, and call routing to ensure efficient operations
Customer Service Executive
Teleperformance
01.2020 - 01.2022
- Handle inbound and outbound calls, emails, and chats from customers to resolve issues, answer queries, and provide information
- Provide assistance to customers with product or service-related issues, ensuring customer satisfaction
Education
Bachelors of Computer Application -
VARDHAMAN COLLEGE
ITARASI05-2016
Higher Secondary School - English, Hindi
WEST CENTRAL RAILWAY SR. SECONDARY SCHOOL
ITARASISkills
- Data Analysis & Reporting
- Stakeholder engagement
- Problem-solving abilities
- Business Intelligence Tools
- Team Leadership and Development
- Process Automation and Optimization
- Daily dashboards
- Technical support
- Multitasking Abilities
Languages
- English
- Hindi
Affiliations
- Good in academic
- Singing
- Scout and guide house leader
Certification
- Certification of the best RTA
- Certification of the best MIS
- Certified in software languages
- Certified in database languages
Timeline
MIS Executive
Teleperformance
01.2024 - Current
Real Time Analyst
Teleperformance
01.2022 - 01.2024
Customer Service Executive
Teleperformance
01.2020 - 01.2022
Bachelors of Computer Application -
VARDHAMAN COLLEGE
Higher Secondary School - English, Hindi
WEST CENTRAL RAILWAY SR. SECONDARY SCHOOL
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