HARSHA SHAIKH
Mumbai
Summary
Seasoned professional with over 18 years of comprehensive experience in diverse industries . Performance Driven and motivated professional with a keen focus on Customer Service.I Possess a strong Ability to Interact Efficiently and communicate effectively .
Overview
22
22
years of professional experience
Work History
Regional Training Manager
VFS GLOBAL SERVICES PVT LTD
08.2020 - Current
- Responsible for managing induction programs for Senior Management and Corporate team globally
- Delivered new employee onboarding and training sessions
- Conducted orientation sessions and organized on-the-job training for new hires.
- Directed and implemented training programs and development paths for managers and supervisors.
- Developed surveys to identify training needs based on projected processes and changes.
- Successfully conducted and managed 3 batches of 10 day Supervisor Development Program for 100+ supervisors globally
- Effectively Rolled out InstaLearn Series covering Functional & Behavioral Topics for Global Audience
- Liaised with extended executive board members and senior management teams in onboarding them for InstaLearn
- Engage closely with Business leaders, HR & other department leads to craft learning strategies for their teams.
- Training Administration & Implementation Support- Identification, selection , evaluation and management of external training and accreditation bodies, agencies to provide necessary assistance to deliver required training at appropriate standards
Operations Manager - Training Academy
VFS GLOBAL SERVICES PVT LTD
05.2017 - 08.2020
- Handled 100+ Corporate Houses and managed end to end Corporate events through continuous relationship and stakeholder management.
- Successfully Retained large corporate Houses year on year on annual contracts.
- Official Venue Partner for IPL for three consecutive Years.
- Identified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced budgetary expenditures ,employee reviews, training, schedules and contract negotiations.
- Appraised inventory levels and maintained new merchandise to keep quantities well-stocked.
- Partnered with vendors and suppliers to effectively manage and budget.
- Successfully Lead overall Operations, Business Development for The Learning Galaxy- training center of VFS Global.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Developed and maintained relationships with customers and suppliers through account development.
Manager
SPORTIFF INDIA
03.2015 - 05.2017
- All administrative and organizational functions for MD of Industry, harmonization, fixing meetings for executives of industries, conferences, meetings, tour arrangements, receiving and sending emails and faxes, maintaining confidential files, handling accounts , housekeeping, reporting to managing director.
- Global travel control – flight bookings (revenue and Miles bookings), web check-ins, chauffeurs, hotel bookings (general and SPG accounts), managing complex travel itineraries, etc.
- Approval of expense Claims and Reports.
- Generate Purchase request and Po's.
- Maintain accurate daily accounting of, petty cash, Credit card Swipes, office budgets, closing of Credit card statements.
- Coordination between departments and resolving day-to-day administrative and operational requirements.
- Scheduling and coordination of meetings, events & update and maintain mailing lists.
- Prepare and modify documents including correspondence, reports, drafts, memos and emails.
- Vendor Management, Order office supplies and monitor inventory.
- Maintain appropriate interpersonal relationships with employees, peers and consumers.
- Prepare documents, reports and presentations for executives and board members using advanced software proficiencies.
- Respond to emails and other correspondence to facilitate communication and enhance business processes.
CRM Operations - Soft Skills
BULLS
03.2010 - 01.2013
- Facilities at India Bulls
- Ensure that standards and procedures are followed to maintain industry standards.
- Providing help and advice to customer needs at prompt.
- Communicating courteously to all customers by telephone, letter, emails, face to face.
- Resolving all Customer Queries in accordance to SOP set by company.
- Developing Feedback or complaint procedure for customer to use.
- Actively involved in staff recruitment and appraisals.
- Safeguard and control all company assets in efficient manner to meet procedures and departmental budget.
- Develop, train, co-operate, motivate and follow up all sub contract employees in assigned areas to meet and exceed customer expectations.
- Manage sub contracted fleet management, maintain and update data base of transport users.
- Key Result areas also involve in client co-ordination (Internal-External)/Visitor management (Security)/Administration/ assisting sales / Vendor Management
- EA to CEO with INDIABULLS REAL ESTATE
- To be responsible for performing EA responsibilities in office of CEO
- To provide confidential and knowledgeable services to CEO, delivering highly effective, efficient, proactive and confidential support
- To initiate/handle routine and some non-routine correspondence and memoranda and independently prepares reports and spreadsheets
- Single point of contact for all verbal, written and telephone communications / calls in CEO Office ensure screening of calls, organize, respond, follow-up, etc., as required
- To plan and organize meetings, events, conferences, travel arrangements and hotel bookings, car rentals, any other special / specific requirements, etc.
- To ensure that these are undertaken in most effective manner with value for money
- To maintain CEO emails , correspondence and calendar.
- To develop and maintain filing and information systems (electronic and hard copy) ensuring archive material is safe and can be speedily retrieved.
- To ensure that all task entrusted are carried out with quality, high standard and timeliness, maintaining extreme confidentiality and delivery of deadlines
- To Prepare MIS reports for Management
Aviation Trainer / Flight Attendant
QATAR AIRWAYS
06.2002 - 02.2010
- Aviation Training Manager , Grooming Faculty and a soft skills trainer with Frank Finn Institute of Airhostess
- 5000+ Hours Of Flying experience
- As a Flight Supervisor was responsible for Comfort ,safety & security of passengers
Education
Bachelor of Arts - Arts
Mumbai University
Mumbai, Maharashtra06.2001
Skills
- Customer Service
- Planning and Organizing
- Relationship Management
- Training and Development
- Networking
- Stakeholder Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Regional Training Manager
VFS GLOBAL SERVICES PVT LTD
08.2020 - Current
Operations Manager - Training Academy
VFS GLOBAL SERVICES PVT LTD
05.2017 - 08.2020
Manager
SPORTIFF INDIA
03.2015 - 05.2017
CRM Operations - Soft Skills
BULLS
03.2010 - 01.2013
Aviation Trainer / Flight Attendant
QATAR AIRWAYS
06.2002 - 02.2010
Bachelor of Arts - Arts
Mumbai University
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