Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Languages
Disclaimer
Generic
HARSHA SHREE G
Open To Work

HARSHA SHREE G

Bengaluru

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Sales Operation AnalystSales Operations Analyst 1ConsultantSenior Operations AnalystBusiness Analyst

Work Type

Full TimePart TimeConsulting

Location Preference

On-Site
Location: Bengaluru, IN
Open to relocation: No

Salary Range

₹800000/yr - ₹1200000/yr

Important To Me

Work-life balanceCareer advancementCompany CultureFlexible work hoursWork from home optionPaid sick leave4-day work weekHealthcare benefitsPersonal development programsPaid time offTeam Building / Company Retreats

Summary

Results-driven Sales Support Operations professional with strong collaboration and training skills. Motivates teams through effective communication and support. Possesses deep understanding of operations culture, training, and SLAs. Adapts to diverse work environments while building rapport with stakeholders. Committed to leveraging initiative and comprehension to drive success.

Overview

10
10
years of professional experience

Work History

Sales Operation Analyst

VMware
05.2023 - 11.2023
  • Opportunity creation, closure, and remediation Order/Contract/Quotes Tracking; open to working in SFDC, Oracle EBS or equivalent CRM tools Manage and reassign opportunities and executing territory/ownership assignment related deliverables
  • Support Renewal Sales in their pipeline efforts in creation of opportunities, opportunity management and opportunity closure.
  • Oversaw opportunity management deliverables and resolved discrepancies in regional data.
  • Resolved Territory Account Dispute requests (Territory Account Dispute) request's and changes that need to be done in opportunities, improvising the TAD execution process and territory planning by leveraging the knowledge for Fields Team.
  • Working on cases and resolving the queries based on various business process workflows and logical thinking, also reassigning the opportunities and execute territory assignment to related deliverables.
  • Continually work on process improvements and standardization in conjunction with the functional leader.
  • Collaborated in business meetings and projects to support sales organization, validating and excluding open opportunities from pipelines to enhance annual renewal amounts.
  • Involved in monthly governance, ensuring up-to-date documentation & supporting in 4 level process mapping in IBM Blue works on all our day-to-day deliverables and Adhoc tasks.
  • Initiatives in improvising the existing automations and to build a new enhanced core level process flow charts to have effective renewals opportunity processes and to analyze the findings and provide suggestions for strategic and operational improvements and changes.
  • Meeting stakeholders in the weekly calls to resolve issues and continue the partnership and alignment with their objectives, to involve in projects, business priorities and propose solutions, and to mitigate any potential risks to the business.
  • Audited Core Renewals Opportunity closure with high accuracy, consistently meeting timelines for numerous Adhoc requests.
  • Utilized SFDC, Oracle EBS, SAP BI, and Admin portal for managing opportunities and tracking sales performance.

Sales Operations Analyst 1

Oracle
07.2016 - 01.2020
  • Supporting Oracle Sales applications such as Oracle Sales Cloud (Fusion CRM) and territory management for Sales Org.
  • Act as knowledge expert on End-to-end Sales Process.
  • Provide Support on End-to-End Sales Process.
  • Supporting Sales organization with compensation queries.
  • Bridged Sales and support functions including Customer Data Management, Deal Management, OAL, Order Management (E-Business Suite), Revenue Recognition, and Incentive Compensation to streamline collaboration.
  • Investigated and resolved complex customer queries, improving service delivery and customer satisfaction.
  • Incident Management via OSvC (Right now) Ticketing Tool.
  • Work closely with Business Operations for Customer Connect, Customer Context and Oracle Sales Cloud Testing.
  • Contributed to successful implementation of Customer Connect Support and participated in UAT for Fusion CRM Release 12.
  • Managed special projects focused on mass updates and territory uploads.
  • NGCC - Customer Connect and Genesys Access and Functional Support.
  • Oracle Social Network (OSN) Access and Functional Support.
  • Customer Context and Up-sell wheel Application Access and Functional Support.
  • Business Intelligence (BI) Dashboard Access and Functional Support.
  • Sales Intelligence (SI) Dashboard Access and Functional Support.
  • ASR (Account and Sales Rep Look Up) Support.
  • TRT (Territory Review Tool) Support.
  • SCTA (Sales Consulting Time Applications) Support.
  • Scripts and Testing of Internal Ticketing tool (OSvC).
  • Oracle India Pvt. Limited

Consultant

Randstad India
12.2013 - 07.2016
  • Advised on operational enhancements for clients at Randstad India Ltd. from 16th Dec 2013 to 17th Jul 2016.
  • Executed business analysis for Oracle Sales and Consulting Operations at Oracle India Pvt. Ltd. as a contract Business Analyst through Randstad.

Education

B.E - ELECTRICAL AND ELECTRONICS ENGG

OXFORD COLLEGE OF ENGINEERING
BANGALORE

2ND PUC - PCME

JYOTHI NIVAS PU COLLEGE
BANGALORE

SSLC -

THE NEW PRECIDENCY ENGLISH SCHOOL

Skills

  • Problem-solving
  • Critical thinking
  • Cross-functional problem solving
  • Business process documentation
  • Process analysis
  • User impact assessment
  • Software integration
  • User acceptance testing
  • Defect documentation
  • Bottleneck identification
  • Test case execution
  • Process mapping
  • Operational efficiency improvement
  • Interpersonal communication
  • Written communication
  • Process Training
  • Process Improvement
  • User interface understanding
  • Operations analysis
  • Quality Improvement
  • Operations Management
  • Contract Management
  • Customer service
  • Detail Oriented
  • Sense of Urgency
  • Planning

Timeline

Sales Operation Analyst

VMware
05.2023 - 11.2023

Sales Operations Analyst 1

Oracle
07.2016 - 01.2020

Consultant

Randstad India
12.2013 - 07.2016

B.E - ELECTRICAL AND ELECTRONICS ENGG

OXFORD COLLEGE OF ENGINEERING

2ND PUC - PCME

JYOTHI NIVAS PU COLLEGE

SSLC -

THE NEW PRECIDENCY ENGLISH SCHOOL

Languages

  • English
  • Hindi
  • Kannada
  • Tamil
  • Telugu

Disclaimer

I hereby declare that the details furnished above are true to best of my knowledge. If I am given an opportunity I shall discharge my duties and responsibilities to the best of superiors and to the prosperity of the organization.

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