HARSHA SURESHBABU
Bengaluru
Summary
Highly organized and detail-oriented Facility Manager bringing 4 years of experience in providing leadership to Soft and Hard Facility teams. Offering a proven aptitude for proactive issue resolution and enforcement of safe practices among personnel.
Overview
8
8
years of professional experience
Work History
Facility Manager
HILTON, MARKHAM SUITES
01.2023 - 01.2025
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Supervised staff of 120 in day-to-day activities.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Led facility management staff and consultants in producing business plan that focused on facility operations.
- Conducted inspections of facility grounds, external structure, systems and equipment.
- Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
Facilities Assistant
ELEMENTS BY WESTIN, BY MARRIOTT
07.2022 - 12.2022
- Oversaw annual budget to handle supply, labor and maintenance needs.
- Ordered, maintained and distributed supplies and inventory.
- Developed and oversaw budgets for facilities and worked within cost restraints.
- Maintained facility grounds, equipment, and safety compliance.
- Prepared reports and schedules with accuracy.
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Managed parking and transportation systems by monitoring parking areas and transport services to promote easy accessibility for occupants.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
Facility Supervisor
Marriot International
06.2021 - 06.2022
- Assignments to staff and inspected special requests and areas of concentration to encourage smooth flow of housekeeping operation
- Trained staff on safe operation of cleaning equipment, tools, devices, and chemical cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment
- Prepared and presented reports of hours worked, staff assignments and tasks and duties performed to properly allocate department expenses and maintain budget
- Distributed supplies and goods to staff at the beginning of shift to manage inventory and maintain proper supplies while controlling expenses
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Served as point of contact for internal and external customers seeking support and information.
- Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Created and maintained daily and weekly reports for upper management.
Customer Experience Salesfloor Associate
WALMART CANADA
03.2021 - 07.2021
- Respond promptly and professionally to incoming customer inquiries in person, by telephone or by email
- Maintain an updated knowledge of the organization’s products, service policies
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits
- Developed and maintain a positive and appropriate working relationship with the term and peer member
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
Human Resource Manager
RADDISON BLU
05.2019 - 12.2019
- Company Overview: India
- Accomplish customer service human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
- Keep track of employee performance, manage, and improve communication, manage the organizational and company culture
- Create a safe and inclusive work environment, oversee, and manage benefits and compensation, handle conflicts, disciplinary actions, and terminations
- India
Customer Service Manager
ICICI BANK
03.2017 - 05.2019
- Company Overview: Shoranur, India
- Achieves customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality and customer service standards; resolving problems, completing audits; identifying customer service trends; determining system improvements
- Meets customer service financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions
- Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analysing results; implementing changes
- Maximises customer operational performance by providing help desk resources and technical advice; resolving problems disseminating advisories, warnings and new techniques; detecting and diagnosing network problems
- Shoranur, India
Education
GLOBAL HOSPITALITY MANAGEMENT -
Conestoga College
01.2022
GLOBAL BUSINESS MANAGEMENT - undefined
Conestoga College
01.2021
MBA HUMAN RESOURCE MANAGEMENT - undefined
Annamalai University
01.2019
Skills
- Operational efficiency and safety
- Leadership and supervision
- Cost-reduction methods
- Supplier contracts management
- Employee supervision and task delegation
- Cost reduction strategies
- Planning and scheduling
Accomplishments
- Supervised team of 120 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Increased company savings by 89% through corporate consensus-building and cross-functional geographical team coordination and development.
Highlights Of Experience
- Varied experience in the field of customer service, sales, Audits and Accounts
- Understanding customer needs to recommend solutions tailored to those needs while maintaining in instances
- Resolved customer problems utilizing standard procedures and escalated non-standard activities as and when required.
- Excellent interpersonal client service and communication skills to build relationships and interact professionally with clients, staff, management, and stakeholders
- Ability to work under high-pressure situations and meet deadlines and targets.
- Excellent communication skills both verbally and written, interpersonal and presentation skills.
- Proven ability to handle multiple tasks, project management skills and well independently and in a team
- Proficiency in MS Office Applications
- Proficiency in English, Hindi, Tamil, and Malayalam
Languages
English
Upper intermediate (B2)
Malayalam
Advanced (C1)
Hindi
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Software
Advance Intermediete
Timeline
Facility Manager
HILTON, MARKHAM SUITES
01.2023 - 01.2025
Facilities Assistant
ELEMENTS BY WESTIN, BY MARRIOTT
07.2022 - 12.2022
Facility Supervisor
Marriot International
06.2021 - 06.2022
Customer Experience Salesfloor Associate
WALMART CANADA
03.2021 - 07.2021
Human Resource Manager
RADDISON BLU
05.2019 - 12.2019
Customer Service Manager
ICICI BANK
03.2017 - 05.2019
GLOBAL BUSINESS MANAGEMENT - undefined
Conestoga College
MBA HUMAN RESOURCE MANAGEMENT - undefined
Annamalai University
GLOBAL HOSPITALITY MANAGEMENT -
Conestoga College
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