Harsha Tyagi
Gurugram
Summary
Experienced professional in dialer management and telecampaigns, currently working as an Assistant Manager at SBI Cards. Skilled in campaign execution, compliance (TRAI), vendor coordination, and team leadership with a proven ability to optimize operations and drive efficiency.
Overview
6
6
years of professional experience
Work History
Assistant Manager
SBI Cards
Gurgaon
06.2024 - Current
- Oversee end-to-end dialer operations and telecampaign management, ensuring strategic planning, timely execution, and compliance with TRAI regulations.
- Collaborate with cross-functional teams and vendors to optimize campaign performance and ensure seamless delivery.
- Monitor, analyze, and present campaign performance reports to identify trends and drive continuous process improvements.
- Lead team initiatives, train employees, and implement process enhancements to maximize efficiency and productivity.
- Proactively resolve escalations and ensure smooth operations by coordinating with stakeholders and service providers.
Executive
SBI Cards on payroll of Randstad
Gurgaon
03.2020 - 06.2024
- Involved in all training and provide for Dialer usage
- Coordinated with vendors for timely delivery of required process management and minimizing downtime.
- Ensures all telesales centers are trained in dialer.
- Introduced new features on the dailer, testing and smooth implementation.
- Trained new employees on proper techniques and protocols.
- Maintained records of daily operations using Software.
- Managed database for dialer which includes Reporting, analysis and MIS.
- Effective and efficient management of the telecampaigns, on time campaigns uploads with adherence of TRAI regulations and resolution of complaint with TAT.
- Experienced in resolving escalation from customer on dailer.
Content Developer And Quality Analyst
Liqvid E- Learning
Noida
09.2019 - 03.2020
- Conducted thorough needs assessments for clients to identify specific training requirements, tailoring e-learning solutions accordingly.
- Developed engaging e-learning content by incorporating multimedia, interactive elements, and assessments.
- Developed original content using social listening and independent sources.
- Strengthened content through editing.
- Managed competing deadlines and effeciency.
Education
Bachelor's Of Technology - Electronics And Instrumentation
Banasthal Vidhyapith
Jaipur, Rajasthan12th -
D.A.V Public School
Kashipur, Uttarakhand10th -
D.A.V. Public School
Kashipur, UttarakhandSkills
- Devops
- Vision Control system
- Contiinex
- Critical Thinking
- Quality Assurance
- Team Management
- Research and analysis
- Linux
- AWS
- MS Excel
- Vendor coordination
- Strategic planning
- Continuous improvement
- Reporting and documenting
Languages
Hindi, English
First Language
Timeline
Assistant Manager
SBI Cards
06.2024 - Current
Executive
SBI Cards on payroll of Randstad
03.2020 - 06.2024
Content Developer And Quality Analyst
Liqvid E- Learning
09.2019 - 03.2020
Bachelor's Of Technology - Electronics And Instrumentation
Banasthal Vidhyapith
12th -
D.A.V Public School
10th -
D.A.V. Public School