Harsha Vardana
Sales Manager
Bengaluru,KA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 13 years of valuable experience in Ed-Tech industry and proven leadership abilities to forward company objectives . Attentive to detail with experience in coordinating projects, programs and improvements. Imparts clear vision to guide cohesive, high performing teams.
Overview
13
13
years of professional experience
4
4
Languages
Work History
Sales Manager - Inbound Process
Unacademy
06.2022 - Current
- Handled span of 25 Sales Associates working on the Inbound IVR process of the company & played a crucial role in
establishing the Inbound process, including setting up process guidelines - The implementation of the inbound IVR process played a key role in achieving a 20% increase in overall revenue (averaging between 8 to 10 crore) for the Inside Sales team
- Continuously optimizing IVR workflows to improve learner experience, reduce call wait times
- Monitoring IVR performance metrics such as call abandonment rates, call routing accuracy, and learner satisfaction levels from Super Receptionist. Using these insights to make data-driven decisions for process improvement
- Overseeing and guiding associate sales managers in team management, process training, and performance enhancement
- Implemented a quality audit process for the inbound team and held regular catch-ups with the quality team to ensure that feedback is shared with associates for improved counseling
- Ensuring effective communication with the category team to stay informed about offers and latest updates, while also providing valuable insights on learner requirements
- Coordinating with the training team to conduct regular training sessions for the IVR team, ensuring they are updated on the latest updates in the category
- Conducted performance evaluations, managed compensation, and handled hiring processes to maintain appropriate staffing levels
- Planning the roster for the IVR team on a weekly basis to ensure adequate staffing across all four shifts
Manager Sales & Business Development
Unacademy
06.2021 - 06.2022
- Handled span of 20 Sales Associates and was responsible for generating 1.5 CR of sales revenue month on month
- Established key performance indicators to track and analyze business progress and adjust strategies accordingly
- Implemented systems and procedures to increase sales
- Assessed each Topology's individual and team performances, analyzing data trends to determine best methods to improve sales results
- Taught consultative selling techniques to new and existing staff members to build expertise
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy
- Hired, supervised and coached employees on sales strategies to optimize performance
- Communicated product quality and market comparisons by creating sales presentations
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth
Sales Manager
Ken Interactive (India) Private Ltd
09.2019 - 06.2021
- Develop new business opportunities with prospects, potential and existing customers at all stages of the sales cycle to include targeting, prospecting, and presenting compelling business propositions
- Work effectively with C-Level decision makers, i.e., CLO, Head of L&D, VPs and Directors, to develop long term strategic relationships
- Maintain consistent sales growth by continuously establishing new accounts and maintaining existing accounts
- Handling team and help them to reach their target accordingly
- Documenting and managing the entire Sales cycle through CRM tool, as per the Company internal process
- Customize the solution as per the client requirement and necessities
- Manage the end-to-end sales process and provide clear visibility on the pipeline to the leadership team
- Conducting market research with trend & competitor analysis, prospecting customer approach for market identification and penetration along with conceptualization sales promotional strategies
Associate Business Manager
Aeon Learning
09.2016 - 05.2019
- Managing team of Sr. Inside sales managers, mentoring, guiding, and partnering them on strategic initiative for team growth(COE)
- Responsible for driving the end-to-end sales & coordinating the enterprise training services in the space of E-Learning & Content
- Identifying and managing new business opportunities, developing marketing and business development strategies
- Interacting with existing customer/Accounts to understand and provide better service to increase revenue
- Generating reference source and increase revenue to reach reference and revenue target
- Ensuring if training coordination are handled efficiently and organized in set standards
- Managing customer data, report and analyzing sales in Lead-squared
- Key accounts of only senior management like Director, VP, and CEO
Specialist Inside Sales Manager
Simplilearn Solutions Pvt Ltd
12.2013 - 08.2016
- Active role in workshop planning and accomplishing organization goals across the assigned regions
- Conducting data analysis to understand lead behavior of different products
- Monitoring & improving performance of team members to achieve targets
- Coordinating with Marketing team to reach the lead requirement
- Supervising and monitoring the performance level of sales and deliverable for ensuring quality of deliverable and accomplishment of sales targets
- Involving with the delivery team for the product delivery with required customization when necessary
- Generate revenue from service based b2c business
- CRM handling with necessary back-end support for team success
Assistant Campaign Manager
Simplilearn Solutions Pvt Ltd
04.2011 - 12.2013
- Increasing the demand of the offered product via online marketing campaigns and emails
- Handling email marketing team - India
- Guiding the entire lead generation team for better-quality
- Communicating with the sales team regarding the leads received from email campaign team for better conversation rate
- Setting up database management for India & ROW operations using MS Access
- Identifying and coordinating with third party vendors for email marketing
Education
Bachelor of Engineering -
BTL Institute of Technology
Bengaluru, India 04.2001 -
Skills
Sales and marketing
Timeline
Sales Manager - Inbound Process
Unacademy
06.2022 - Current
Manager Sales & Business Development
Unacademy
06.2021 - 06.2022
Sales Manager
Ken Interactive (India) Private Ltd
09.2019 - 06.2021
Associate Business Manager
Aeon Learning
09.2016 - 05.2019
Specialist Inside Sales Manager
Simplilearn Solutions Pvt Ltd
12.2013 - 08.2016
Assistant Campaign Manager
Simplilearn Solutions Pvt Ltd
04.2011 - 12.2013
Bachelor of Engineering -
BTL Institute of Technology
04.2001 -
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