Summary
Overview
Work History
Education
Skills
Timeline
Generic

Harsha Vardhan

Bangalore

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

5
5
years of professional experience

Work History

Team Leader

Genpact
Banglore
05.2021 - Current
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching goals.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
  • Cross-trained and provided back up for customer service managers.
  • Assisted with new hire processing and existing training programs.
  • Led team of 11 members while providing exceptional customer service.
  • Worked with colleagues to create prototypes of new designs and training materials.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Coordinated weekly meetings for internal and external groups.

Business Analyst

RESOURCE PRO SOLUTIONS PVT LTD
Banglore
09.2018 - 05.2021


  • Meet new business production goals and objectives as established
  • Provided written and verbal guidance to industry to identify deficiencies found in fillings
  • Provided mentorship and training to new analysts based on my leadership, performance and extensive regulatory knowledge and experience
  • Assisted Management with special projects as required
  • Work with customers on claims and maintain client relationships with follow up Mails
  • Adhere to established timeliness and quality for insurance reporting
  • Used internet based applications to process invoices, handle inquiries and settle accounts
  • Understanding and Identifying each Insurance Guidelines' and updates
  • Follows appropriate procedures to approve and process reinstatement applications, conversions, and policy coverage changes within guidelines.
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.

Process analyst

Gallagher
Banglore
01.2017 - 01.2018
  • Review Certificate of insurance, Binder, submission, policy, Endorsement for completion and accuracy and submit claims for processing
  • Assist with special projects as needed or as appropriate
  • Verifying and collecting information from Binder to generate Invoice
  • Working with teams to evaluate and implement workflow
  • Facilitating process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
  • Responsible for analyzing, documenting, and coordinating the appropriate approvals of procedural changes
  • Coordinate and deliver Quality Reports to management
  • Troubleshoot and resolve process-related issues, revise standardized processes, design workflow and obtain sign-off for initiatives of low to medium complexity
  • Responsible for providing research and root cause analysis for claim quality remediation

Process ASSOCIATE

Gallagher
Banglore
12.2015 - 01.2017
  • Assist with special projects and additional duties as assigned by management
  • Establish and maintain positive and effective working relations with other Associates and clients
  • Perform duties & responsibilities specific to department functions & activities
  • Become proficient in the use of technology systems, software and tools such as ImageRight, Sales force, AIM, EPIC, and Scanning used to perform duties
  • Develop and maintain strong relationships with clients, production team members
  • Verify renewal invoices and additional and return premiums due to policy adjustments; process for payment and/or distribute return premium checks
  • Perform duties and special requests as assigned by Team Leader and Manager

Education

MBA FINANCE & accounting -

Sri Krishna Devaraya University
Anantapur
04.2015

Skills

  • Account management
  • Comprehensive knowledge in P&C, Reinsurance, Endorsement (Commercial Insurance)
  • Safety processes and procedures
  • Client Service
  • Complaint resolution
  • Staff education and training
  • Daily workflow improvement
  • Performance improvement
  • Training and Development
  • Decision Making

Timeline

Team Leader

Genpact
05.2021 - Current

Business Analyst

RESOURCE PRO SOLUTIONS PVT LTD
09.2018 - 05.2021

Process analyst

Gallagher
01.2017 - 01.2018

Process ASSOCIATE

Gallagher
12.2015 - 01.2017

MBA FINANCE & accounting -

Sri Krishna Devaraya University

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Harsha Vardhan