Harsha Vardhan
Bangalore
Summary
Detail-oriented Product Support Specialist with almost 4 years of experience in technical support, data analysis, and product support management. Proven ability to troubleshoot technical issues, optimize software performance, and enhance customer satisfaction. Skilled in Salesforce.com, SQL, Python, and various data visualization tools. Strong problem-solving skills with a collaborative mindset and a focus on process improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Product Specialist
Anthology Inc
Bangalore
10.2020 - Current
- Acted as the first point of contact for customer issues, effectively managing support tickets using Salesforce.com
- Troubleshot and resolved technical issues related to product functionality, including device configuration, software upgrades, and portal functionality
- Managed SQL Server activities, including query optimization, performance tuning, and backup/restore operations
- Created comprehensive knowledge base articles, FAQs, and troubleshooting guides to support internal teams and customers
- Conducted product testing and quality assurance, ensuring new releases met functional requirements
- Provided training to customers and internal teams on product features and best practices
- Identified and reported bugs, managed escalations, and collaborated with development teams for resolution
- Analyzed customer feedback and product data to inform improvements and feature prioritization.
Senior Product Analyst
Anthology Inc
Bangalore
10.2020 - Current
- Maintained expertise in product features, functionalities, and benefits to support sales and customer interactions
- Analyzed customer insights and market trends to drive product improvements and identify new opportunities
- Developed and maintained product documentation and user guides
- Collaborated with cross-functional teams to align on product strategy and execution.
Associate
Aegis Limited
Bangalore
05.2019 - 06.2020
- Provided process management and technical support for telecommunications and computer industries
- Implemented company policies and technical procedures to ensure data integrity and security.
Dot Net Developer Intern
Shiash Infotech
Chennai
01.2018 - 07.2018
- Gained hands-on experience with ASP.NET and C# in real-time banking and insurance projects
- Analyzed data and contributed to project improvements through effective task prioritization.
Education
Certified in Data Science -
Board Infinity
Bangalore, India09.2022
Short-term Diploma in Digital Marketing -
Learn Digital Academy
Bangalore, India06.2021
Bachelor of Technology - Computer Science Engineering
Amrita Vishwa Vidyapeetham
Kollam, India06.2018
Skills
- Salesforcecom
- SQL
- Python
- R
- HTML
- CSS
- REST API
- Tableau
- Power BI
- Advanced Excel (VBA, Pivot Tables)
- SSIS
- Google Analytics
- SSRS
- System & Network Administration
- Windows & Linux Operating Systems
- Issue Reporting
- Technical Troubleshooting
- Customer Needs Assessment
- Customer Service
- Documentation Development
- Technical Documentation
- Remote Technical Support
- Product Analysis
- Defect reproduction
- Production Support
Certification
- Power BI (Skill Nation)
- Tableau
- Data Science
- Digital Marketing
- SQL (HackerRank)
Practicumexperience
- Data Analysis - SuperStore Data: Developed dashboards using Excel to identify profit optimization areas.
- E-Commerce EDA: Analyzed transactional patterns using Python and visualization tools.
- HR Database Analysis: Utilized MySQL Workbench to model HR applications and analyze data.
- Cricket Analysis: Created Tableau dashboards to analyze top performers and trends.
Hobbies and Interests
- Browsing for deep dive analysis and learning
- Traveling for pleasure
- Attending skill workshops and seminars
Accomplishments
- 6 Spot Awards for my performance
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Tamil
Beginner
A1
Timeline
Product Specialist
Anthology Inc
10.2020 - Current
Senior Product Analyst
Anthology Inc
10.2020 - Current
Associate
Aegis Limited
05.2019 - 06.2020
Dot Net Developer Intern
Shiash Infotech
01.2018 - 07.2018
Certified in Data Science -
Board Infinity
Short-term Diploma in Digital Marketing -
Learn Digital Academy
Bachelor of Technology - Computer Science Engineering
Amrita Vishwa Vidyapeetham
- Power BI (Skill Nation)
- Tableau
- Data Science
- Digital Marketing
- SQL (HackerRank)
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