HARSHA VILAS VALVI
Pune
Summary
To grow, gain knowledge and improve personal and professional skills as Registered Pharmacists. Seeking a challenging career in a company where my educational and professional experience will provide me an opportunity for advancement.
High-performing professional with integrity and leadership skills. Applies knowledge and abilities to positively impact organization. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines.
Overview
7
7
years of professional experience
Work History
CUSTOMER DELIGHT OFFECER
Heaps (star health insurance)
Mumbai
06.2024 - 01.2025
- Assistance patient after discharge by taking there health information.
- Developed strong customer relationships to encourage repeat business.
- Conferred with customers by telephone or in person to provide information about services .
- Educated customers after discharge from hospital about safety and precautions should be taken during recovery phase.
- Maintain and update patient details after there discharge till there recovery phase.
- Highlight if the patient is going through any discomfort which may get severe.
- Handled fast-paced customer inquiries each day to get productivity and performance targets.
- Mentored junior team members and managed employee relationships.
MEDICAL ASSOCIATE
MEDISAGE
06.2022 - 08.2023
- Inviting Dr’s to attend national and international conferences & webinar
- Digital Marketing - Product detailing and promoting medicines via call
- Working on taking surveys for pharma company’s Promoting Medisage E learning application
- PROJECT: P & G HEALTH CARE PVT LTD
- SUN PHARMACEUTICALS INDUSTRIES LTD
- METROPOLIS LABROTORY
ASSI TRAINEE PHARMACIST
PHC (NATAWADH) DIST: NANDURBAR
01.2022 - 03.2022
- Dispensing medicines according to Rx, checking the expiry of the medicine, maintaining stock
ASSI TRAINEE PHARMACIST
FORTIS HOSPITAL
09.2021 - 01.2022
- Handling the orders and billing, Maintaining H1 drug records, Dispensing medicines according to Rx, checking the expiry of the medicine, drug safety, maintaining stock, ordering the medicine, labeling and Data entry
MEDICAL ASSOCIATE (CDO) (ONLINE PHARMACIST ROLE)
PHARMEASY
04.2021 - 08.2021
- In Bound Calls - Confirming orders on call, Resolving Customer query, Up selling Health care products
- Out bound Calls - Confirming orders on call, informing customer about order status, Up selling Health care products
PHARMACIST
SHIVAJI CHEMIST
04.2019 - 11.2019
- Handling the counter and billing, Dispensing medicines to patient according to Rx and Data entry
ASSIS TRAINEE PHARMACIST
EKTA CHEMIST
05.2018 - 07.2018
- Handling the counter and billing, Maintaining H1 drug records, Dispensing medicines to patient according to Rx & data entry
Education
Bachelor of Arts - Graduation
Samayak Sankalp College of Art And Science
Mumbai10-2019
D PHARM -
P.V.POLYTECHNIC, SNDT
04.2016
H.S.C. -
K.D GAVIT COLLEGE OF ART & SCIENCE
Nashik02.2015
S.S.C -
MODEL ENGLISH HIGH SCHOOL
Mumbai03.2012
MS-CIT -
MAHARATSHRA STATE BOARD
01.2009
ELEMENTORY -
MAHARASHTRA STATE BOARD
01.2008
YOGA -
MAHARASHTRA STATE BOARD
01.2005
Skills
- Health information management
- Patient education
- Customer relationship management
- Digital marketing
- Order confirmation
- Communication skills
- Mentorship
- Team collaboration
Languages
- Hindi
- English
- Marathi
- Gujarati
Hobbies and Interests
- Listening music
- Cooking
Disclaimer
I do hereby declare that the information given above is true and correct to the best of my knowledge and belief.
Personal Information
- Date of Birth: 04/11/1996
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Extra Education
- MS-CIT, MAHARASHTRA STATE BOARD, 2009
- ELEMENTORY, MAHARASHTRA STATE BOARD, 2008
- YOGA, MAHARASHTRA STATE BOARD, 2005
Languages
English
Advanced
C1
Hindi
Advanced
C1
Marathi
Advanced
C1
Gujarati
Advanced
C1
Timeline
CUSTOMER DELIGHT OFFECER
Heaps (star health insurance)
06.2024 - 01.2025
MEDICAL ASSOCIATE
MEDISAGE
06.2022 - 08.2023
ASSI TRAINEE PHARMACIST
PHC (NATAWADH) DIST: NANDURBAR
01.2022 - 03.2022
ASSI TRAINEE PHARMACIST
FORTIS HOSPITAL
09.2021 - 01.2022
MEDICAL ASSOCIATE (CDO) (ONLINE PHARMACIST ROLE)
PHARMEASY
04.2021 - 08.2021
PHARMACIST
SHIVAJI CHEMIST
04.2019 - 11.2019
ASSIS TRAINEE PHARMACIST
EKTA CHEMIST
05.2018 - 07.2018
Bachelor of Arts - Graduation
Samayak Sankalp College of Art And Science
D PHARM -
P.V.POLYTECHNIC, SNDT
H.S.C. -
K.D GAVIT COLLEGE OF ART & SCIENCE
S.S.C -
MODEL ENGLISH HIGH SCHOOL
MS-CIT -
MAHARATSHRA STATE BOARD
ELEMENTORY -
MAHARASHTRA STATE BOARD
YOGA -
MAHARASHTRA STATE BOARD