Harsha Yadav
Senior Executive
Bangalore
Summary
I bring over 12 years of diverse experience in warehouse operations, customer support, training coordination, and sales consultancy. Currently serving as a Senior Executive at Flipkart, I manage a 5 lakh sq. ft. warehouse, overseeing manpower planning, shipment processing, and logistics coordination to meet tight operational cutoffs. Previously, I've worked with Altisource handling a portfolio of 200+ real estate assets, and at WNS and Mphasis in customer service roles supporting insurance and banking processes. I also coordinated end-to-end corporate training operations during my tenure at Accenture, supporting global clients. Between 2019 and 2024, I pursued an entrepreneurial venture in stationery and food, which was later impacted by the COVID-19 pandemic.
Overview
19
19
years of professional experience
5
5
Languages
Work History
Senior Executive
Flipkart
06.2024 - Current
- Oversees operations for a 500,000 sq ft warehouse, optimizing manpower planning to align with load forecasts, achieving over 95% on-time shipment clearance.
- Implements Standard Operating Procedures (SOPs) resulting in 100% compliance in load handling, significantly boosting processing accuracy and delivery efficiency.
- Resolves operational challenges in the Inbound area, improving workflow by correcting errors in picking and segregation, which enhanced processing speed by 20%.
- Drives team performance, ensuring product dispatches meet cutoff times, reducing breaches by 30% and elevating customer satisfaction scores.
- Coordinates with the Line Haul (LH) Team to prioritize unloading of CPD vehicles, optimizing logistics flow and reducing delays by 25%.
- Leads Inward and Outward Operations, managing National, Zonal, Local, and Air connections, ensuring adherence to ad hoc and scheduled cutoffs, facilitating a 15% improvement in logistics efficiency.
- Collaborates with the LH Team for strategic vehicle placement, effectively reducing breach occurrences by 10%.
Executive
Flipkart
05.2018 - 04.2019
- Managed a 300,000 sq ft warehouse as Shift Incharge, implementing manpower planning based on load forecasts, maintaining 98% on-time shipment delivery.
- Facilitated cross-departmental coordination, achieving seamless logistics operations and reducing delivery lead time by 15%.
- Developed and implemented logistics strategies that optimized warehousing processes, leading to a 20% increase in resource allocation efficiency.
- Trained team members on operational responsibilities, fostering a culture of efficiency and compliance, resulting in a 25% improvement in team productivity.
Residential Sales Consultant
Altisource Business Solutions
10.2011 - 11.2017
- Successfully marketed and sold over 200 foreclosed properties through Ocwen auctions, maximizing asset value and reducing holding time by 30%.
- Developed and executed sales strategies that achieved optimal pricing and quick sales, enhancing portfolio turnover by 40%.
- Coordinated with brokers and title companies to ensure smooth transactions, achieving timely deal closures and maximizing returns by 25%.
- Prepared detailed sales reports and resolved agent queries, maintaining high levels of service quality and achieving 95% client satisfaction.
- Managed mortgage portfolios for commercial and consumer markets, tracking sales progress and ensuring timely handovers, improving portfolio management efficiency by 20%.
Customer Support Associate
WNS Global Services
12.2010 - 09.2011
- Provided exceptional customer support within the motor insurance process, handling and settling claims efficiently for Aviva clients, achieving a 98% resolution rate.
- Coordinated documentation and inspections with customers, engineers, and garages, streamlining the claims process and reducing processing time by 30%.
- Monitored repair follow-ups and incident details, ensuring compliance with company standards and smooth operations, improving service delivery by 15%.
Training Scheduler
Accenture
06.2007 - 08.2010
- Managed the training schedule for Accenture learning and development teams, supporting two global clients in banking and FMCG sectors.
- Coordinated end-to-end training logistics, including instructor bookings, schedule planning, and session management, achieving a 98% quality accuracy rate.
- Prepared process documents and trained new hires, enhancing team efficiency by 20%.
- Managed client communications and invoicing, maintaining confidentiality and ensuring accurate billing, with a 95% on-time payment record.
Customer Support Representative
Mphasis BPO
04.2006 - 03.2007
- Handled UK Inbound voice process, assisting customers with fund transfers, account transactions, and bill payments, achieving a 90% customer satisfaction rate.
Education
Bachelor of Commerce (B.Com) -
Bangalore University
01.2005
Skills
Technical: Business Intelligence Data Analysis Data Presentation 5S Methodology
EMPLOYMENT GAP
During the period from 2019 to 2024, I pursued an entrepreneurial venture in the stationery and food business. I managed end-to-end operations, including sourcing, inventory management, vendor coordination, and customer service. The stationery segment catered to local schools and offices, while the food business offered home-cooked meals and snacks through online platforms and local delivery networks. I developed skills in budgeting, marketing, and building customer relationships, along with learning how to adapt quickly to market needs. Despite initial growth and a loyal customer base, the business was severely impacted by the COVID-19 pandemic. Lockdowns, supply chain disruptions, and health-related restrictions made it increasingly difficult to operate. I made several efforts to pivot the model, including digital promotions and no-contact delivery, but recurring challenges and unforeseen circumstances eventually led to the closure of the business. This experience, however, greatly strengthened my leadership, problem-solving, and resilience, which I now bring back to my professional career.
MARITAL STATUS AND DOB
- Marital Status: Married
- Date of Birth: April 4, 1982
Games
Cricket
Badminton
Timeline
Senior Executive
Flipkart
06.2024 - Current
Executive
Flipkart
05.2018 - 04.2019
Residential Sales Consultant
Altisource Business Solutions
10.2011 - 11.2017
Customer Support Associate
WNS Global Services
12.2010 - 09.2011
Training Scheduler
Accenture
06.2007 - 08.2010
Customer Support Representative
Mphasis BPO
04.2006 - 03.2007
Bachelor of Commerce (B.Com) -
Bangalore University
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