Harsha Yadav
Senior Executive
Bangalore
Summary
I bring over 12 years of diverse experience in warehouse operations, customer support, training coordination, and sales consultancy. Currently serving as a Senior Executive at Flipkart, I manage a 5 lakh sq. ft. warehouse, overseeing manpower planning, shipment processing, and logistics coordination to meet tight operational cutoffs. Previously, I've worked with Altisource handling a portfolio of 200+ real estate assets, and at WNS and Mphasis in customer service roles supporting insurance and banking processes. I also coordinated end-to-end corporate training operations during my tenure at Accenture, supporting global clients. Between 2019 and 2024, I pursued an entrepreneurial venture in stationery and food, which was later impacted by the COVID-19 pandemic.
Overview
19
19
years of professional experience
5
5
Languages
Work History
Senior Executive
Flipkart
06.2024 - Current
- Oversees operations for a 500,000 sq ft warehouse, optimizing manpower planning to align with load forecasts, achieving over 95% on-time shipment clearance.
- Implements Standard Operating Procedures (SOPs) resulting in 100% compliance in load handling, significantly boosting processing accuracy and delivery efficiency.
- Resolves operational challenges in the Inbound area, improving workflow by correcting errors in picking and segregation, which enhanced processing speed by 20%.
- Drives team performance, ensuring product dispatches meet cutoff times, reducing breaches by 30% and elevating customer satisfaction scores.
- Coordinates with the Line Haul (LH) Team to prioritize unloading of CPD vehicles, optimizing logistics flow and reducing delays by 25%.
- Leads Inward and Outward Operations, managing National, Zonal, Local, and Air connections, ensuring adherence to ad hoc and scheduled cutoffs, facilitating a 15% improvement in logistics efficiency.
- Collaborates with the LH Team for strategic vehicle placement, effectively reducing breach occurrences by 10%.
Executive
Flipkart
05.2018 - 04.2019
- Managed a 300,000 sq ft warehouse as Shift Incharge, implementing manpower planning based on load forecasts, maintaining 98% on-time shipment delivery.
- Facilitated cross-departmental coordination, achieving seamless logistics operations and reducing delivery lead time by 15%.
- Developed and implemented logistics strategies that optimized warehousing processes, leading to a 20% increase in resource allocation efficiency.
- Trained team members on operational responsibilities, fostering a culture of efficiency and compliance, resulting in a 25% improvement in team productivity.
Residential Sales Consultant
Altisource Business Solutions
10.2011 - 11.2017
- Successfully marketed and sold over 200 foreclosed properties through Ocwen auctions, maximizing asset value and reducing holding time by 30%.
- Developed and executed sales strategies that achieved optimal pricing and quick sales, enhancing portfolio turnover by 40%.
- Coordinated with brokers and title companies to ensure smooth transactions, achieving timely deal closures and maximizing returns by 25%.
- Prepared detailed sales reports and resolved agent queries, maintaining high levels of service quality and achieving 95% client satisfaction.
- Managed mortgage portfolios for commercial and consumer markets, tracking sales progress and ensuring timely handovers, improving portfolio management efficiency by 20%.
Customer Support Associate
WNS Global Services
12.2010 - 09.2011
- Provided exceptional customer support within the motor insurance process, handling and settling claims efficiently for Aviva clients, achieving a 98% resolution rate.
- Coordinated documentation and inspections with customers, engineers, and garages, streamlining the claims process and reducing processing time by 30%.
- Monitored repair follow-ups and incident details, ensuring compliance with company standards and smooth operations, improving service delivery by 15%.
Training Scheduler
Accenture
06.2007 - 08.2010
- Managed the training schedule for Accenture learning and development teams, supporting two global clients in banking and FMCG sectors.
- Coordinated end-to-end training logistics, including instructor bookings, schedule planning, and session management, achieving a 98% quality accuracy rate.
- Prepared process documents and trained new hires, enhancing team efficiency by 20%.
- Managed client communications and invoicing, maintaining confidentiality and ensuring accurate billing, with a 95% on-time payment record.
Customer Support Representative
Mphasis BPO
04.2006 - 03.2007
- Handled UK Inbound voice process, assisting customers with fund transfers, account transactions, and bill payments, achieving a 90% customer satisfaction rate.
Education
Bachelor of Commerce (B.Com) -
Bangalore University
01.2005
Skills
Technical: Business Intelligence Data Analysis Data Presentation 5S Methodology
Operational: Supply Chain Operations Program Management Warehouse and Logistics Management
Analytical: Critical Thinking Problem Solving Analytical Thinking Logical Reasoning
Mail handling
Performance improvement
Procedure implementation
Growth planning
Scheduling
Teamwork and collaboration
Excellent communication
Written communication
EMPLOYMENT GAP
During the period from 2019 to 2024, I pursued an entrepreneurial venture in the stationery and food business. I managed end-to-end operations, including sourcing, inventory management, vendor coordination, and customer service. The stationery segment catered to local schools and offices, while the food business offered home-cooked meals and snacks through online platforms and local delivery networks. I developed skills in budgeting, marketing, and building customer relationships, along with learning how to adapt quickly to market needs. Despite initial growth and a loyal customer base, the business was severely impacted by the COVID-19 pandemic. Lockdowns, supply chain disruptions, and health-related restrictions made it increasingly difficult to operate. I made several efforts to pivot the model, including digital promotions and no-contact delivery, but recurring challenges and unforeseen circumstances eventually led to the closure of the business. This experience, however, greatly strengthened my leadership, problem-solving, and resilience, which I now bring back to my professional career.
MARITAL STATUS AND DOB
- Marital Status: Married
- Date of Birth: April 4, 1982
Games
Cricket
Badminton
Timeline
Senior Executive
Flipkart
06.2024 - Current
Executive
Flipkart
05.2018 - 04.2019
Residential Sales Consultant
Altisource Business Solutions
10.2011 - 11.2017
Customer Support Associate
WNS Global Services
12.2010 - 09.2011
Training Scheduler
Accenture
06.2007 - 08.2010
Customer Support Representative
Mphasis BPO
04.2006 - 03.2007
Bachelor of Commerce (B.Com) -
Bangalore University