Harshad Hogale
Hadapsar, Pune
Summary
Resourceful Process Leader driving performance excellence in team management. Managed a team of 12 processors, delivering strategic planning and root cause problem solving for operational success. Developed innovative dashboards in Tableau and Power BI, enhancing data-driven decision-making.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Process Leader
Allstate India Pvt Ltd
PUNE
02.2016 - Current
- Supevising a team of 12 processors from a year.
- Extractinng daily reports from Tableau and SQL to assist leads in daily planning and assessing team performance.
- Daily connecting with onshore stakeholders through a specified mailbox for calibration.
- Facilitating discussions in weekly calls with onshore SMEs regarding project updates and future plans.
- Performed root cause problem solving (RCPS) to permanently eliminate significant issues, resulting in FTE, dollar, and efficiency savings.
- As a data analyst, I have been keeping an eye on demand and capacity, and managing resources effectively.
- Creating various volume, production and projection reports also presented them in Tableau and Power BI dashboards
- Established key performance indicators for the production team, driving accountability and performance excellence.
- Analysed production data to identify trends and areas for improvement, leading to cost reductions without compromising on quality.
- Contributed to MBR (Monthly Business Review) with onshore by creating dashboards to showcase the team's monthly progress.
- Responded to customer inquiries and communicated essential details to superiors for resolution.
Analyst - Benefit Administrator
ADP India Pvt Ltd
Pune
03.2011 - 02.2016
- Processed and audited invoices within Benefit Administration team, ensuring accuracy.
- Handled payment processing and reconciliation for timely financial transactions.
- Resolved discrepancies and errors in portal under DWH, enhancing data integrity.
- Utilized Siebel CRM to manage customer relationships and track interactions effectively.
- Recognized by BU for outstanding COBRA administration during initial process stage.
- Collaborated with macro creator, to simplify the processs, which helped in workload management.
- Scheduled training sessions for new associates to promote team readiness.
- Mentored junior analysts to support professional development and skill enhancement.
Education
Bachelor of Accountancy - Cost And Works Accountancy
Pune University
Pune11.2009
Skills
- Process optimization
- Volume projection and management
- Data analysis
- Root cause analysis
- Strategic planning
- Continuous improvement
- Advanced Excel and other MS products
- Resource management
- Team leadership
- Critical thinking
- Data analysis
Certification
- Data Analytics from ExcelR solutions
Data Analytics from ExcelR Solution
I bring extensive experience with Microsoft Excel, which sparked my passion for data analytics. My training with ExcelR Solutions allowed me to gain strong proficiency in tools such as Power BI, Tableau and Advanced Excel. Through this journey, I mastered advanced data visualization techniques and learned innovative ways to interpret and present data across multiple platforms. With hands-on expertise in these tools, I am confident in applying my analytical skills to deliver impactful insights and showcase my talent for transforming complex data into clear, meaningful visualizations.
Languages
English
Proficient
C2
Marathi
Proficient
C2
Hindi
Proficient
C2
Timeline
Process Leader
Allstate India Pvt Ltd
02.2016 - Current
Analyst - Benefit Administrator
ADP India Pvt Ltd
03.2011 - 02.2016
Bachelor of Accountancy - Cost And Works Accountancy
Pune University