HARSHAD KADAM

Project : Classified (Revenue)

• Led a team of 10 agents, providing coaching and mentoring to enhance performance and skill development.
• Oversaw end-to-end operational processes for Classified project, ensuring on-time delivery and adherence to quality standards.
• Managed relationships with key clients, to streamline operations and drive business growth.
• Analyzed key performance indicators (KPIs) to identify bottlenecks and introduced workflow improvements, increasing productivity by 30%.
• Collaborated with other departments to address recurring customer pain points, resulting in a 40% improvement in customer retention.
• Developed and delivered onboarding and training sessions for new hires, reducing ramp-up time.

• Manage a team of Business Development Executives and Interns who work on client acquisition and retention
• Achieved the highest revenue for the company by directly onboarding clients from abroad
• Helping Brands in user acquisition through YouTube and Instagram campaigns
• PAN India and USA Influencer Management and Client Management
• Completely executing campaigns in the US single-handedly
• Conducted market research and analyses to identify new business opportunities and trends
• Developed and maintained customer relationships, resulting in an 80% increase in repeat business
• Built strong relationships with key customers and stakeholders, resulting in repeat business and referrals
• Established clear roles and responsibilities for each team member, allowing for better accountability and collaboration
• Monitored team performance and performance metrics to identify areas of improvement
• Led team meetings to discuss progress and review any challenges faced

• Started a new project (Top Influencers) completely from scratch, and started generating from the first month of the launch
• Got promoted to Business Development Manager as the amount of revenue generated for the company was highest in 2 quarters
• As a Business Development Manager, I drove sales growth and built strong client relationships
• Successfully developed and implemented strategic business plans to expand the company's client base and increase revenue
• Built and maintained relationships with key clients, identifying their needs and providing tailored solutions to meet their goals
• Collaborated with cross-functional teams to ensure successful execution of projects and deliver exceptional customer service
• Built a completely new team of Business Development Executives and trained them in sales

• As a Technical Solutions Engineer at Arista Networks, I provided technical support and solutions to customers, ensuring their satisfaction and success
• Resolved technical issues and provided troubleshooting assistance to customers, ensuring timely resolution and minimizing downtime
• Collaborated with cross-functional teams to develop and implement innovative solutions, addressing customer needs and enhancing product functionality
• Diagnosed and resolved complex technical issues, providing customers with efficient and effective solutions
• Developed and maintained customer service policies and procedures to ensure customer complaints are handled consistently and efficiently

• Was a part of Marks & Spencer UK customer support team
• Actively listened to customers to identify underlying issues and resolve them quickly and effectively
• Collaborated with cross-functional teams to identify and resolve customer service issues
• Handled customer inquiries with empathy and professionalism, resulting in a star customer satisfaction rating
• Handling 2 customer chats at a time
• Handled customer complaints calmly and professionally, resolving customer issues promptly
• Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service

• As a Senior Customer Service Representative at ADP, I provided exceptional customer service and support to clients
• Responded to customer inquiries and resolved issues, ensuring their satisfaction and building strong relationships
• Worked for US-based client Stanley Black & Decker
• Resolving all End to End queries related to Payroll for Stanley
• Managed payroll processing and other administrative tasks, ensuring accuracy and timeliness
• Collaborated with cross-functional teams to address customer needs and provide comprehensive solutions

• Handled customer inquiries through phone, email, and live chat with professionalism and accuracy
• Worked for UK client British Gas
• Provided customer support via email and chat, resolving issues within TAT hours
• Handling all Queries through calls and email support