Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Harshad Lonare

E-Commerce Manager
Mumbai

Summary

Experienced hospitality and ecommerce professional with 13 years track record of success in driving revenue growth and increasing customer loyalty. Achieved 25% increase in revenue through the implementation of effective sales and marketing strategies. Successfully negotiated favorable terms with vendors, suppliers, and customers leading to 15% increase in profit margins. Skilled in utilizing ecommerce platforms, digital marketing, and sales funnel optimization techniques resulting in 30% increase in online sales. Analyzed data to identify trends and improve business processes, resulting in a 10% increase in operational efficiency. Demonstrated strong leadership, communication, and problem-solving skills in effectively managing cross-functional teams.

Overview

16
16
years of professional experience
5
5
years of post-secondary education
10
10
Certifications
4
4
Languages

Work History

E-Commerce Manager

KP Sanghvi International Pvt Ltd.
02.2024 - Current

Managed E-Commerce growth for three distinct brands at KP Sanghvi : Finerock, Bridemire, & Diafrost. Increased online sales through website optimization, brand reputation management, and operational streamlining.

  • Develop and implement a comprehensive e-commerce strategy for each brand (Finerock, Bridemire, & Diafrost), considering their unique target audiences and product lines.
  • Establish and manage email marketing campaigns for all three brands, fostering customer engagement and driving sales conversions.
  • Streamline Amazon operations for each brand, including inventory management, and fulfillment processes. Proactively identify and recover outstanding amounts on Amazon via cases.

Manager - Marketplace Growth

Sriveda Sattva Pvt. Ltd.
09.2021 - 07.2023

Led the business of the company's ecommerce marketplaces, utilizing my expertise in digital marketing and sales funnel optimization to achieve a significant increase in online sales.

  • Optimized sales processes by 20%, leading to improved customer satisfaction and repeat business.
  • Successfully negotiated with top vendors for favorable terms, resulting in a 20% increase in profit margins.
  • Spearheaded a complete revamp of the company's marketplace, resulting in a 100% increase in revenue on Amazon within just six months.

Startup Founder

Geeky Grandpa Gardening Solutions Pvt. Ltd
01.2018 - 08.2021

Startup Founder of an urban gardening firm, overseeing every aspect from product development to customer acquisition, driven by passion for sustainability.

  • Led the development and launch of the e-commerce platform, resulting in a 40% increase in online sales.
  • Achieved a 20% increase in revenue and profitability by implementing sales strategies that leveraged customer insights to drive lead generation, lead nurturing, and conversion.
  • Promoted the company's brand and products through all aspects of e-commerce, including Amazon Pay Per Click, Google & Facebook Ad campaigns, apps, email marketing, Glorify, and social media calendar.

Assistant Sales Manager, Corporate Sales and Marketing

Sarovar Group of Hotels
07.2015 - 12.2017

Responsible for developing and executing sales strategies to achieve revenue targets, managing a portfolio of corporate clients, and analyzing customer feedback to ensure customer satisfaction.

  • Implemented sales strategies resulting in 25% increase in revenue.
  • Conducted market research to identify trends and opportunities, resulting in 15% increase in customer retention.
  • Stayed up-to-date on industry developments and trends to inform sales strategies and plans.

Sales Executive

Sarovar Group of Hotels
09.2011 - 06.2015

Excelled in developing and presenting valuable sales presentations to potential customers, identifying new business opportunities through cold calling, networking, marketing and prospective database leads.

  • Increased corporate sales revenue by 25% within first year by implementing effective sales strategies in sales cycle process from prospecting leads.
  • Negotiated and closed profitable sales contracts with 10 new corporate clients, resulting in 30% increase in annual revenue for hotel chain.
  • Contributed to event marketing, sales, and brand promotion while ensuring accuracy and timeliness of sales reports, forecasts, and pipelines.

Sales Executive

Panoramic Group of Hotels
07.2010 - 01.2011

Designed sales plans, conducted sales calls, collaborated with marketing teams, and attended industry events to promote and increase revenue.

  • Increased repeat business by 40% through strong relationships with existing travel agents.
  • Collaborated with revenue management team to offer competitive rates and packages to travel agents.
  • Achieved a 30% increase in hotel occupancy by strategically promoting leisure packages to travel agents.

Customer Relation Executive

Thomas Cook
06.2008 - 07.2008

Responsibilities involved designing customized travel itineraries, negotiating with vendors, and building relationships with clients.

  • Developed successful marketing strategies that boosted customer engagement by 20%.
  • Coordinated with airlines, hotels, transport companies, and tour operators to ensure smooth travel arrangements.
  • Built and maintained relationships with clients, resulting in repeat business and increased sales revenue by 10% through up-selling and cross-selling.

Education

MMS - Marketing

Fr. C. Rodrigues Institute of Management Studies
Vashi, Mumbai
08.2008 - 07.2010

Bachelor of Science - Hospitality And Hotel Administration (H&HA)

Institute of Hotel Management – GOA
Goa, India
07.2005 - 06.2008

Skills

    Marketplace Management

Ecommerce strategy development

Product management

Problem-solving

Customer experience optimization

Communication and collaboration

Project management

Brand Storytelling

Written communication

Data Analysis & Interpretation

Certification

Google Digital Unlocked - The Fundamentals of Digital Marketing (40 hrs)

Timeline

E-Commerce Manager

KP Sanghvi International Pvt Ltd.
02.2024 - Current

Manager - Marketplace Growth

Sriveda Sattva Pvt. Ltd.
09.2021 - 07.2023

Startup Founder

Geeky Grandpa Gardening Solutions Pvt. Ltd
01.2018 - 08.2021

Assistant Sales Manager, Corporate Sales and Marketing

Sarovar Group of Hotels
07.2015 - 12.2017

Sales Executive

Sarovar Group of Hotels
09.2011 - 06.2015

Sales Executive

Panoramic Group of Hotels
07.2010 - 01.2011

MMS - Marketing

Fr. C. Rodrigues Institute of Management Studies
08.2008 - 07.2010

Customer Relation Executive

Thomas Cook
06.2008 - 07.2008

Bachelor of Science - Hospitality And Hotel Administration (H&HA)

Institute of Hotel Management – GOA
07.2005 - 06.2008
Google Digital Unlocked - The Fundamentals of Digital Marketing (40 hrs)

Google Analytics for Beginners (2.5 hrs)

Hubspot Email Marketing Certification (4 hrs)

Hubspot Inbound Marketing Certification (2.25 hrs)

Hubspot Growth-Driven Design Certification (5 hrs)

Klaviyo Product Certification (Email Marketing Certification – 1.45 hrs)

Semrush Content Marketing Certification (3 hrs)

Udemy SEO for beginners: Boost your website (Google SEO – 1 hr)

Udemy Social Media Marketing Mastery: Ads on 10+ platforms (Social Media Marketing – 8 hrs)

Udemy Ecommerce – Amazon SEO, Sales & Ads (6.5 hrs)

Harshad LonareE-Commerce Manager