Harshad Nawab
Mumbai
Summary
Dynamic professional with a proven track record at Bytedance, excelling in content moderation and quality assurance. Leveraging strong analytical skills and strategic thinking, I implemented effective guidelines and conducted root cause analyses, enhancing team performance and ensuring compliance with company standards. Committed to training and mentoring for continuous improvement.
Overview
10
10
years of professional experience
Work History
Trust and Safety QA for Tik-Tok
Bytedance
Mumbai
02.2019 - 10.2025
- Analyzed content trends to identify potential issues and shared updates with team.
- Assisted moderation staff in removing user-generated content that violated company values.
- Conducted policy, evaluation, and knowledge tests for onboarding of new moderators.
- Supported moderation team in reporting and removing abusive or inappropriate content.
- Implemented challenging content moderation guidelines effectively.
- Performed root cause analysis, including error categorization, and generated weekly reports.
- Trained new content moderators on policies and procedures while assisting with special projects.
QA
Capita India Pvt Ltd
Bangalore
08.2016 - 09.2018
- I proofed the work of others to determine if the content was appropriately processed, and I provided relevant feedback.
- Performed RCAs for the team for improved performance, and personal coaching for motivation and score improvement for bottom performers.
- Identified process improvements and recommended solutions to management.
- Regular feedback is given to teammates for internal audit checks, so the team may perform well for external accuracy models as well.
- Discussed process knowledge test results through regular sessions within the team, and regularly followed the dispute process with other sites to be calibrated across all sites.
Sports Analyst
Nielsen Sports
Bangalore
08.2015 - 08.2016
- Ensured successful attainment of production and quality targets.
- Reviewed and assessed team members' work to guarantee accurate content processing.
- Provided valuable feedback to enhance overall effectiveness of deliverables.
Education
BBA - Media And Finance
IDSG
08.2014
Bachelor of Business Management - undefined
01.2014
Skills
- Strategic thinking
- Strong analytical skills
- Training and mentoring
- Root cause analysis
- Content moderation
- Data reporting
- Quality assurance
- Performance evaluation
- Team collaboration
- Customer service
- Analytical thinking
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
Malayalam
Intermediate (B1)
Disclaimer
I hereby declare that all the above-written particulars are true to the best of my knowledge and belief.
Timeline
Trust and Safety QA for Tik-Tok
Bytedance
02.2019 - 10.2025
QA
Capita India Pvt Ltd
08.2016 - 09.2018
Sports Analyst
Nielsen Sports
08.2015 - 08.2016
BBA - Media And Finance
IDSG