HARSHAD HIRACHAND PATIL
Dombivli (East)
Summary
Dynamic professional dedicated to driving continuous value and achieving excellence across diverse responsibilities. Committed to leveraging a robust skill set and expertise to contribute effectively to team objectives and organizational success. Eager to embrace new challenges that foster professional growth while enhancing overall performance. A proactive approach ensures adaptability and a strong focus on delivering results in fast-paced, ever-changing environments.
Overview
19
19
years of professional experience
Work History
Business Support Analyst
Cozmo Travel Pvt. Ltd.
07.2022 - Current
- Global User Management: Successfully managed and maintained user profiles across global locations, ensuring seamless operations for multiple B2B agents including Cozmo Travel and Air Arabia branches.
- Business Analysis & Process Standardization: Acted as a Business Analyst to design, assign, and monitor visa fee structures country-wise, while creating standardized formats that improved process flow and reduced errors.
- Client Coordination: Liaised with internal stakeholders and global external clients to analyze requirements, resolve system issues, and deliver development support with satisfactory outcomes.
- Quality & MIS Reporting: Led MIS quality checks on corporate client reports across all global locations, minimizing reporting errors and improving data accuracy.
- Access & Logon Management: Maintained and controlled master logons for agencies and staff, covering BSP, LCC, GDS, and internal applications, ensuring compliance and smooth access.
Assistant manager
WNS Pvt. Ltd.
04.2016 - 06.2022
- As an Assistant manager
- 6-Year, 2-months
- Lead the Revenue Analysis Team (RRG process) of 8 members, driving strategies that maximized revenue capture while reducing effort, enabling teams to consistently achieve performance targets.
- Spearheaded BIDT operations for global clients including Hawaiian Airlines and Finnair, improving process accuracy and efficiency by 45% through automation and streamlined workflows.
- Successfully managed global airline operations for United Airways (Europe & Latin America), Finnair, Malaysia Airlines, and Virgin Atlantic, enhancing operational turnaround and strengthening client relationships.
- Designed and implemented Excel automation tools (macros & advanced formulas) to reduce manual work by 30%, improving reporting speed and accuracy.
- Developed SQL-based solutions that accelerated data processing and reduced execution time by 60%, supporting faster decision-making for clients.
- Provided leadership, mentoring, and training to a 17-member team, ensuring high-quality outputs, efficient collaboration, and timely project delivery across multiple geographies.
System Analyst
Tata Consultancy Services Pvt. Ltd.
04.2014 - 04.2016
- As a System Analyst.
- 2-Years
Sr. Customer Service Associate
WNS Pvt. Ltd.
07.2010 - 03.2014
- As a Sr. Customer Service Associate
- 3-Year, 8-months
Account Officer
Sutherland Global Services Pvt. Ltd.
10.2006 - 07.2010
- As an Account Officer
- 3-Year, 9-months
Education
T.Y.Bcom - Proceeding
Mumbai University
H.S.C - undefined
Mumbai University
S.S.C - undefined
Mumbai Board
Completed IATA / UFTTA Foundation Level - undefined
Canada University
Skills
- Skilled in designing visual content using MS PowerPoint
- Advanced MS Excel proficiency
- Strategic insights generation
- Introductory SQL proficiency
- Event planning expertise
Language Known
English, Hindi & Marathi
Hobbies and Interests
Reading, Music & Trekking.
PERSONAL DETAILS
- Date of Birth: 17th September 1987
- Marital Status: Single.
- Passport Details: Passport No.G1663883
- Date of Issue: 10/01/2017 and Date of Expiry: 09/01/2027
- Place: Mumbai
Passionate trekker with experience in high-altitude treks.
Passionate trekker with experience in high-altitude treks, showcasing endurance, planning skills, and a spirit of adventure.
Timeline
Business Support Analyst
Cozmo Travel Pvt. Ltd.
07.2022 - Current
Assistant manager
WNS Pvt. Ltd.
04.2016 - 06.2022
System Analyst
Tata Consultancy Services Pvt. Ltd.
04.2014 - 04.2016
Sr. Customer Service Associate
WNS Pvt. Ltd.
07.2010 - 03.2014
Account Officer
Sutherland Global Services Pvt. Ltd.
10.2006 - 07.2010
H.S.C - undefined
Mumbai University
S.S.C - undefined
Mumbai Board
Completed IATA / UFTTA Foundation Level - undefined
Canada University
T.Y.Bcom - Proceeding
Mumbai University
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