Travel
Harshad Raut
Senior Area Manager
Pune,MH
Summary
With over 7+ years of experience in sales and product roadmap development, I bring a diligent and strategic approach to my role as a product and sales manager. My expertise lies in creating, managing, and analyzing data models for company-level consumer data in the financial services industry, specifically in areas such as loan, product, and asset management. My track record speaks for itself, showcasing my ability to drive sales and market penetration through effective contact center strategies and successful product launches. I am well-versed in leveraging technology for optimal results, with functional familiarity in tools such as MS Excel, Power BI, MS CRM, Salesforce, and Azure. Additionally, my strong background in sales of PL and MSNE loans, combined with my experience in driving through contact centers and business excellence, allows me to consistently deliver exceptional outcomes.
Overview
8
8
years of professional experience
4
4
Certifications
Work History
Senior Area Manager (SME Business Loan)
Bajaj Finserv Ltd
07.2021 - Current
- Directed comprehensive sales operations for SME business loans via vendor-managed contact centers.
- Led a team of 100+ telecallers across multiple vendor locations, ensuring daily productivity, adherence to scripts, and regulatory compliance.
- Achieved a 25% YoY increase in business loan disbursal volumes by implementing structured calling strategies, lead segmentation, and performance tracking systems.
- Streamlined vendor onboarding and performance management processes, reducing operational leakages and improving TAT
- Drove quality assurance and regular training initiatives across vendors to improve conversion rates and reduce lead wastage.
- Collaborated with credit and operations teams to ensure seamless customer journeys from application to disbursal.
- Analyzed MIS reports and sales funnel metrics to identify underperforming segments and implement corrective strategies.
- Negotiated and managed SLAs with third-party vendors to align with business goals and maintain profitable business commercials from outsourced telecalling operations.
- Enhanced alignment of sales contact center with marketing strategies by leveraging verified customer data.
- Monitored for errors and inconsistencies and collaborated with Data and COE teams to address problems utilizing necessary data filtering cuts
- Generated data visualize reports on customer responses data trends and performance of all UTM channels
- Developed dashboards and reports on data unit progress, sales, and loan approvals.
- Created comprehensive reports for source channel data sets, applying necessary data filtering.
- DIY journey recommendation and testing for Bajaj FinServ app business wise journeys.
- Annual Operating Plan & Monthly Performance Plan Creation & Implementation
- Coordinated project planning and execution with team members and team leads to increased product adoption by developing and implementing effective Sales strategies.
- Conducted thorough internal audits to ensure adherence to regulatory standards and best practices.
- Developed comprehensive risk assessment strategies ensuring regulatory compliance.
Assistant Manager (SALPL)
Bajaj FinServ Ltd
03.2019 - 03.2021
- Supervised a contact center with 20 agents, managing full sales cycle of salaried personal loans from lead generation to disbursal.
- Established and monitored performance KPIs.
- Achieved 10% increase in monthly disbursal volume through strategic lead allocation, real-time monitoring, and effective follow-up processes.
- Ensured 100% compliance with regulatory guidelines and internal credit policies throughout the customer onboarding journey.
- Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout entire sales process.
- Worked closely with other departments to ensure seamless integration of sales strategies and alignment with overall company objectives.
- Boosted team morale through recognition programs, resulting in higher productivity levels.
- Drove online sales growth by optimizing product listings and implementing promotional strategies on e-commerce platforms.
Sales Officer
Team Lease
03.2018 - 02.2019
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Work in STP (Straight through Process) profile as part of centralized process, sourcing Salaried Personal loans through Business Process Outsourcing
- As part of centralized procedure, source salaried personal loans through business process outsourcing and individually manage team of quality and sales representatives who are responsible for process being carried out at vendor TCS service location.
- Major focus on Direct to Customer sales through Inbound leads conversion, PLTB channel (Online Loan process), Field Cashier channel leads conversion, Cibil Watch leads.
- Implemented cross-selling techniques within team that significantly increased average transaction value.
- Enhanced customer experience by resolving any issues promptly and ensuring complete satisfaction throughout entire sales process.
- Boosted sales revenue by identifying potential clients and presenting tailored solutions to their needs.
- Worked closely with other departments to ensure seamless integration of sales strategies and alignment with overall company objectives.
- Achieved Employee of month and best sales officer reward in journey.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Marketing Analyst
Mobicloud Technologies Pvt. Ltd.
08.2017 - 02.2018
- Created and conducted market research surveys
- Analyze industry trends to develop marketing plans
- Project involved analysis of the application framework and creating a centre of excellence framework for improving Business Process Management in support of their continuous improvement Program
- Construct the application name with the aid of the developer, Know your IPC
- Additionally, manage IPC database into system and permit user to be in sync with most recent law and order in accordance with IPC
- Meeting clients and proposing the product
- Interviewing to meet requirements
- Analyzed client requirements and key pain points to develop requirement specifications
- Coordinated marketing campaigns, including advertising, public relations, and trade shows
- Manage and maintain database into system application.
- Created detailed reports for executive leadership outlining the success of specific campaigns, lessons learned, and recommendations for future improvements.
- Recommended performance improvements based on KPI analysis.
Education
MBA - Marketing Management
D Y Patil SOM, Pune University
Pune, India 04.2001 - 05/2017
Bachelor of Engineering - Electronics Engineering And Technology
University Of Nagpur
Wardha, India 04.2001 - 04/2015
Skills
SME Business Loan Sales
Certification
Digital Marketing
Interests
Listening to Music
Marketing
Timeline
Power BI
03-2025
Digital Marketing
05-2022
Senior Area Manager (SME Business Loan)
Bajaj Finserv Ltd
07.2021 - Current
The Complete SQL Bootcamp
05-2021
Assistant Manager (SALPL)
Bajaj FinServ Ltd
03.2019 - 03.2021
Sales Officer
Team Lease
03.2018 - 02.2019
Marketing Analyst
Mobicloud Technologies Pvt. Ltd.
08.2017 - 02.2018
Cloud Computing
07-2017
MBA - Marketing Management
D Y Patil SOM, Pune University
04.2001 - 05/2017
Bachelor of Engineering - Electronics Engineering And Technology
University Of Nagpur
04.2001 - 04/2015
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