Interacting with people
Harshad sarnaik
Business Analyst
pune
Summary
Seasoned Business Analyst offering [Number] years of [Industry] industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proactive [Job Title] with [Number]+ years product management experience in small start-up business environments. Effective driver of product development lifecycle from concept to delivery. Communicative and collaborative with proven history of improving business operations to support corporate growth and revenue.
Work History
Business Analyst
Wingfire technology
pune
02.2017 - 03.2023
- Integrated BI assets into customer relationship management tasks, improving service personnel's available intelligence.
- Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.
- Responded to specific BI requests from [Type] personnel, creating data packets with requested information in easily understandable formats.
- Developed data mining algorithms to identify and classify patterns in data.
- Identified patterns and trends in large data sets and provided actionable insights.
- Provided technical support for troubleshooting analytics and reporting issues.
- Deployed predictive analytics models to forecast future trends.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
Jr Business Analyst
Wingfire Tecnologyn
pune
03.2018 - 04.2019
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to develop and implement creative solutions to complex problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Learned and adapted quickly to new technology and software applications.
- Gained strong leadership skills by managing projects from start to finish.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed senior-level personnel working in marketing and sales capacities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
Education
BBA - Accountancy
04.2001 -
Skills
Business process mapping
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
- Supervised team of [Number] staff members.
Interests
Timeline
Jr Business Analyst - Wingfire Tecnologyn
03.2018 - 04.2019
Business Analyst - Wingfire technology
02.2017 - 03.2023
Mucktangan English School - BBA, Accountancy
04.2001 -
Similar Profiles
John RobinsonJohn Robinson
Graphic Designer at Wingfire MediaGraphic Designer at Wingfire Media
Conor AdamsConor Adams
Sales Development Representative at Bluewave Technology Group (formerly AVAIL Technology Solutions)Sales Development Representative at Bluewave Technology Group (formerly AVAIL Technology Solutions)
Alison HawkinsAlison Hawkins
Vice President of Client Services at Orion Advisor Technology (Redtail Technology)Vice President of Client Services at Orion Advisor Technology (Redtail Technology)
Shreyas KedarShreyas Kedar
IT Development Team Lead at Transimpact Pvt LtdIT Development Team Lead at Transimpact Pvt Ltd
Shray YadavShray Yadav
Senior Associate at EXL Services (India) Private LimitedSenior Associate at EXL Services (India) Private Limited