Harshada Jalgaonkar
Hyderabad
Summary
Account management and e-commerce professional with expertise in data-driven analysis and performance enhancement. Demonstrated success in driving business growth and improving key performance indicators in dynamic environments. Strong communicator dedicated to customer satisfaction and effective team collaboration. Proven ability to develop customer retention KPIs and sales forecasts, resulting in significant sales growth through strategic market analysis and relationship management.
Overview
4
4
years of professional experience
Work History
Associate Account Manger
Amazon
Hyderabad
03.2025 - Current
- Managed UK and EU marketplace accounts, driving sales growth and enhancing customer retention.
- Supported renewal and account inquiries, ensuring adherence to SLA timelines and accurate case handling.
- Collaborated with sales finance and operations teams to resolve customer issues efficiently.
- Developed KPI reports and dashboards, providing insights for informed business decisions.
- Identified sales and performance gaps, recommending process improvements to enhance operational efficiency.
- Assisted with pricing updates, promotional activities, onboarding support, and documentation management.
- Maintained high accuracy in customer master data and account updates.
- Communicated with stakeholders and customers through calls and emails, ensuring timely resolution of inquiries.
Sales & Marketing Executive
Global Power Systems
Nagpur
04.2024 - 02.2025
- Drove sales conversions by generating leads through targeted customer engagement strategies.
- Executed social media campaigns to enhance brand visibility and attract potential customers.
- Conducted market research and analyzed trends to pinpoint opportunities for business growth.
- Managed content creation and optimized campaign performance, increasing engagement and conversion rates.
Inside Sales Representative
The Butterfly Effect
Pune
08.2022 - 01.2024
- Planned and executed impactful social media campaigns, driving higher engagement rates.
Formulated effective marketing strategies to enhance overall brand communication.
Leveraged market research to uncover key growth opportunities.
Reporter & Anchor
UCN News
Nagpur
03.2022 - 08.2022
- Conducted interviews to gather insights for news reports.
- Anchored live events and provided on-ground coverage.
- Produced data-driven news stories to enhance audience engagement.
Education
Bachelor of Arts - Bachelor of Journalism & Mass Communication
Tilak Maharashtra Vidyapeeth
Pune01-2021
Bachelor of Arts - Specialization in Broadcast Journalism
Seamedu School of Proexpressionism
Pune 01-2021
Skills
- Account management and customer retention
- KPI development and sales forecasting
- Market analysis and performance evaluation
- Customer relationship management
- MS Excel and reporting
Timeline
Associate Account Manger
Amazon
03.2025 - Current
Sales & Marketing Executive
Global Power Systems
04.2024 - 02.2025
Inside Sales Representative
The Butterfly Effect
08.2022 - 01.2024
Reporter & Anchor
UCN News
03.2022 - 08.2022
Bachelor of Arts - Bachelor of Journalism & Mass Communication
Tilak Maharashtra Vidyapeeth
Bachelor of Arts - Specialization in Broadcast Journalism
Seamedu School of Proexpressionism