HARSHADA NITIN NACHARE MADGE
Working As Senior Manager In Insurance Sector
Mankhurd
Summary
Dynamic professional with a proven track record of meeting organizational needs through consistent and organized practices. Demonstrated ability to thrive under pressure while adapting to new challenges. Committed to enhancing brand value and driving growth in fast-paced environments.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Senior Manager
Family Health Insurance TPA & Pvt Ltd
09.2025 - Current
- Managing day-to-day client interaction and client expectations for overall Corporate Business comprising of Broker Vertical for Business of Rs 100 + Cr
- Managing a Team of 3 Team Members
- To provide service to customers through Co-ordination
- To solve grievance of customers by coordinating with concern departments
- Provide proper information to customers regarding their Mediclaim
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
Senior Manager
Family Health Insurance TPA & Pvt Ltd
09.2025 - Current
- Managing day-to-day client interaction and client expectations for overall Corporate Business comprising of Broker Vertical for Business of Rs 100 + Cr
- Managing a Team of 3 Team Members
- To provide service to customers through Co-ordination
- To solve grievance of customers by coordinating with concern departments
- Provide proper information to customers regarding their Mediclaim
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
Senior Manager
Paramount Health Insurance TPA Pvt Ltd
06.2023 - Current
- Managing day-to-day client interaction and client expectations for overall Corporate Business comprising of Broker Vertical for Business of Rs 150 + Cr
- Managing a Team of 9 Team Members
- To provide service to customers through Co-ordination
- To solve grievance of customers by coordinating with concern departments
- Provide proper information to customers regarding their Mediclaim
- Provided training to New joinees.
- Coordinating with Insurer for claims related, payment related Issues And following with their claims team for Approvals of received GRV from claimant, HR and broker
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality and conformance.
Senior Manager
Paramount Health Insurance TPA Pvt Ltd
06.2023 - Current
- Managing day-to-day client interaction and client expectations for overall Corporate Business comprising of Broker Vertical for Business of Rs 150 + Cr
- Managing a Team of 9 Team Members
- To provide service to customers through Co-ordination
- To solve grievance of customers by coordinating with concern departments
- Provide proper information to customers regarding their Mediclaim
- Provided training to New joinees.
- Coordinating with Insurer for claims related, payment related Issues And following with their claims team for Approvals of received GRV from claimant, HR and broker
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality and conformance.
Senior Process Associate
Marsh India Insurance Broker Pvt Ltd
08.2022 - 03.2023
- Managing the 40+ policy of GMC/GTL & GPA
- Looking after Client & Corporate servicing under the close coordination with Corporate, Insurance Companies & Individual Clients
- Co-ordination with Corporate HR Teams and holding their helpdesk whenever needed at corporate place
- Analyzing & monitoring of claim documents
- Giving presentation of Policy orientation programs on client location
- Preparing Endorsement for Addition Deletion Data
- Coordination with Insurance Company for policy and endorsement
- CD & Data Management
- Daily Check on addition and deletion mails received/replied/pending
- Ensure proper balance in each CD Statement, if there is deficit then raise Invoice to client and follow up for the Payment
- Check on Endorsement received from Insurer the end of respective process
- Reconciliation of client Data
- Problem solving and Escalation Handling
- Monitor the claims process in coordination with TPA
- Identify loopholes and taking corrective actions to demands
- End to end Resolution of customer concerns
- Conducted onsite visits to external facilities to maintain standardization and compliance across operations.
- Responded to advanced issues with professional and relationship-focused approach.
Senior Process Associate
Marsh India Insurance Broker Pvt Ltd
08.2022 - 03.2023
- Managing the 40+ policy of GMC/GTL & GPA
- Looking after Client & Corporate servicing under the close coordination with Corporate, Insurance Companies & Individual Clients
- Co-ordination with Corporate HR Teams and holding their helpdesk whenever needed at corporate place
- Analyzing & monitoring of claim documents
- Giving presentation of Policy orientation programs on client location
- Preparing Endorsement for Addition Deletion Data
- Coordination with Insurance Company for policy and endorsement
- CD & Data Management
- Daily Check on addition and deletion mails received/replied/pending
- Ensure proper balance in each CD Statement, if there is deficit then raise Invoice to client and follow up for the Payment
- Check on Endorsement received from Insurer the end of respective process
- Reconciliation of client Data
- Problem solving and Escalation Handling
- Monitor the claims process in coordination with TPA
- Identify loopholes and taking corrective actions to demands
- End to end Resolution of customer concerns
- Conducted onsite visits to external facilities to maintain standardization and compliance across operations.
- Responded to advanced issues with professional and relationship-focused approach.
Data Analyst
Savex Technologies Pvt Ltd
02.2022 - 08.2022
- Offers management and analytical solutions to transform sales force by providing insights on direct and indirect sales data with an aim to increase the revenue of brands i.e Bose Product
- Part of the core team responsible for ideating and launching an ew product Involved in all the analysis in Bose Product from the point of inventory leading to the sales and finally the delivery of the products
- Continuously working on their ports to improve the pricing of our products on the app by analyzing the market prices and bench marking the price
- Worked on regional analysis and store relevant analysis for Bose and providing them insights about their sales across regions and providing feedbacks about their performance across that region
- Analyze the data and represent the findings through different dashboards to help clients in their strategic objectives.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Worked with internal teams to understand business needs and changing strategies.
- Conducted data analysis to prepare forecasts and identify trends.
- Collected, tracked and reviewed data to evaluate business and market trends.
- Provided supporting information to substantiate research findings.
- Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
- Generated standard or custom reports summarizing business, financial or economic data.
Data Analyst
Savex Technologies Pvt Ltd
02.2022 - 08.2022
- Offers management and analytical solutions to transform sales force by providing insights on direct and indirect sales data with an aim to increase the revenue of brands i.e Bose Product
- Part of the core team responsible for ideating and launching an ew product Involved in all the analysis in Bose Product from the point of inventory leading to the sales and finally the delivery of the products
- Continuously working on their ports to improve the pricing of our products on the app by analyzing the market prices and bench marking the price
- Worked on regional analysis and store relevant analysis for Bose and providing them insights about their sales across regions and providing feedbacks about their performance across that region
- Analyze the data and represent the findings through different dashboards to help clients in their strategic objectives.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Worked with internal teams to understand business needs and changing strategies.
- Conducted data analysis to prepare forecasts and identify trends.
- Collected, tracked and reviewed data to evaluate business and market trends.
- Provided supporting information to substantiate research findings.
- Assisted with efforts to track, evaluate and report on impact of programs using multiple data sources.
- Generated standard or custom reports summarizing business, financial or economic data.
Assistant Manager
Medi Assist Insurance India Pvt Ltd
06.2020 - 12.2021
- Managing day-to-day client interaction and client expectations for overall Corporate Business comprising of Broker Vertical for Business of Rs 30 + Cr
- Managing a Team of 6 Team Members
- To provide service to customers through Co-ordination
- To solve grievance of customers by coordinating with concern departments
- Provide proper information to customers regarding their Mediclaim
- Provided training to New joinees.
- Mis Preparation share with broker and HR.
- Coordinating with Insurer for claims related, payment related Issues And following with their claims team for Approvals of received GRV from claimant, HR and broker
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality and conformance.
- Medi-Assist is Third Party Administrator (TPA) of Health Insurance Policies, which is an ISO 9001:2008 certified organization, committed to provide quality services in Health Insurance.
Assistant Manager
Medi Assist Insurance India Pvt Ltd
06.2020 - 12.2021
- Managing day-to-day client interaction and client expectations for overall Corporate Business comprising of Broker Vertical for Business of Rs 30 + Cr
- Managing a Team of 6 Team Members
- To provide service to customers through Co-ordination
- To solve grievance of customers by coordinating with concern departments
- Provide proper information to customers regarding their Mediclaim
- Provided training to New joinees.
- Mis Preparation share with broker and HR.
- Coordinating with Insurer for claims related, payment related Issues And following with their claims team for Approvals of received GRV from claimant, HR and broker
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Reviewed completed work to verify consistency, quality and conformance.
- Medi-Assist is Third Party Administrator (TPA) of Health Insurance Policies, which is an ISO 9001:2008 certified organization, committed to provide quality services in Health Insurance.
Assistant Manager
RAKSHA TPA PVT.LTD
12.2007 - 06.2019
- Managing day-to-day client interaction and client expectations for overall Corporate Business comprising of Both Direct and Broker Vertical for Business of Rs 38.5+ Cr
- Managing a Team of 3 Executive along with 2 Sr.Executive
- Taking interviews and scrutinize candidates for my Team
- Making yearly Business Retention and development Plans and implementing the same
- Developing New Business through continuous Liaising with Insurance Companies and Brokers
- Have been successful in getting 5 years consecutive Renewals for all Blue Chips Corporate in my tenure
- To mobilize internal and external support for corporate objectives along with below activities
- Enforced company policies and procedures to strengthen operational standards across departments.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned work and monitored performance of project personnel.
- An IRDA licensed Third Party administrator and ISO 9001-2000 Company (Under Escort Flagship) for servicing Medi-claim policies of public& pvt, sector insurance Companies.
Assistant Manager
RAKSHA TPA PVT.LTD
12.2007 - 06.2019
- Managing day-to-day client interaction and client expectations for overall Corporate Business comprising of Both Direct and Broker Vertical for Business of Rs 38.5+ Cr
- Managing a Team of 3 Executive along with 2 Sr.Executive
- Taking interviews and scrutinize candidates for my Team
- Making yearly Business Retention and development Plans and implementing the same
- Developing New Business through continuous Liaising with Insurance Companies and Brokers
- Have been successful in getting 5 years consecutive Renewals for all Blue Chips Corporate in my tenure
- To mobilize internal and external support for corporate objectives along with below activities
- Enforced company policies and procedures to strengthen operational standards across departments.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Assigned work and monitored performance of project personnel.
- An IRDA licensed Third Party administrator and ISO 9001-2000 Company (Under Escort Flagship) for servicing Medi-claim policies of public& pvt, sector insurance Companies.
Education
Bachelor of Science - Chemistry
Mumbai University
03.2006
High School Diploma - undefined
Maharashtra State Board
03.2003
S.S.C - undefined
Maharashtra State Board
03.2001
Skills
Team leadership
Extra-Curricular Activities
A Member of the NSS (National Social Scheme) Volunteer for three years in the college. Participated in Pulse polio Immunization Programmed.
Extra-Curricular Activities
A Member of the NSS (National Social Scheme) Volunteer for three years in the college. Participated in Pulse polio Immunization Programmed.
Interests
Reading Books
Listening Music
Dancing
Additional Information - Permanent Address
Nachare House, Paylipada, Sion-Trombay Road, Mumbai, Maharashtra, 400088
Personal Information
- Date of Birth: 1985-03-05
- Marital Status: Married
Timeline
Senior Manager
Family Health Insurance TPA & Pvt Ltd
09.2025 - Current
Senior Manager
Family Health Insurance TPA & Pvt Ltd
09.2025 - Current
Senior Manager
Paramount Health Insurance TPA Pvt Ltd
06.2023 - Current
Senior Manager
Paramount Health Insurance TPA Pvt Ltd
06.2023 - Current
Senior Process Associate
Marsh India Insurance Broker Pvt Ltd
08.2022 - 03.2023
Senior Process Associate
Marsh India Insurance Broker Pvt Ltd
08.2022 - 03.2023
Data Analyst
Savex Technologies Pvt Ltd
02.2022 - 08.2022
Data Analyst
Savex Technologies Pvt Ltd
02.2022 - 08.2022
Assistant Manager
Medi Assist Insurance India Pvt Ltd
06.2020 - 12.2021
Assistant Manager
Medi Assist Insurance India Pvt Ltd
06.2020 - 12.2021
Assistant Manager
RAKSHA TPA PVT.LTD
12.2007 - 06.2019
Assistant Manager
RAKSHA TPA PVT.LTD
12.2007 - 06.2019
Bachelor of Science - Chemistry
Mumbai University
High School Diploma - undefined
Maharashtra State Board
S.S.C - undefined
Maharashtra State Board