Harshada Pai
Implementation Specialist
Mumbai
Summary
Seasoned Business Analyst offering 4+ years of industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Implementation Specialist
Ivalua
05.2024 - Current
- Created project plans and managed implementations within the established timeline and budget.
- Collaborated with solution architects and engineering teams to translate client requirements into system design.
- Documented system design, set expectations for delivery, work with internal resources and clients to drive decisions and communicate trade-offs in scope variances.
- Completed preliminary configuration of the Ivalua Buyer solutions..
Business Analyst
Gupshup Technology
9 2021 - 05.2024
- Consulting clients on various market trends, suitable usecases , API touchpoints , CRM integrations during their end to end chatbot implementation.
- Worked on projects which includes industry usecases : BFSI , E-commerce , EdTech etc and leveraged ChatGPT , NLP as well on channels like WA, IG, FB and website.
- Creating business requirement documents , statement of work,
presentations on backend/ frontend architectures and flows. - Ensured that issues were identified, tracked, reported on and
resolved in timely manner, reducing average time-to-resolution.
Product Technical Analyst
Zycus Infotech
12.2019 - 09.2021
- Provided training and demonstrations of Zycus S2P/P2P products such as iSource , iContract , iSupplier, eProc , eInvoice , ZSN.
- Created approval workflows for POs, invoice , supplier request and contract.
- Created BRDs for onboarding clients with new modules, features and also assisted in end to end implementation process.
- Assisted with configuration changes , enhancement requests , shared usability feedbacks internally to upgrade product and shared business reports with clients.
Education
Bachelor of Engineering - Electronics And Telecommunication
Thakur College of Engineering And Technology
Mumbai 08.2015 - 2019.05
HSC -
B.S.G.D.S College of Science
Mumbai 08.2013 - 2015.03
SSC -
Children's Academy
Mumbai 06.2003 - 2013.03
Skills
Zycus
Ivalua
Procurement
SQL
SDLC
Business process mapping
Project Management
MS tools
Certification
Advanced SQL: My SQL data Analysis & Business Intelligence and Business Intelligence
Accomplishments
Zycus award for Tech Support - Incident Management for the month of April '21
Timeline
Implementation Specialist
Ivalua
05.2024 - Current
Product Technical Analyst
Zycus Infotech
12.2019 - 09.2021
Bachelor of Engineering - Electronics And Telecommunication
Thakur College of Engineering And Technology
08.2015 - 2019.05
HSC -
B.S.G.D.S College of Science
08.2013 - 2015.03
SSC -
Children's Academy
06.2003 - 2013.03
Business Analyst
Gupshup Technology
9 2021 - 05.2024
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