Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Jobdescription
Hobbies and Interests
Disclaimer
Languages
Timeline
Generic
Harsha Kumar M

Harsha Kumar M

Mysuru

Summary

To work in a progressive organization in a challenging and competitive environment this offers personal growth, while being innovative and flexible by utilizing my academic qualifications and other technical skills.

Overview

7
7
years of professional experience

Work History

Branch Operations Officer

Ujjivan Small Finance Bank LTD
Mandya
10.2021 - 02.2024
  • Managing operations and overall functioning of the branch
  • Responsible for adherence to all guidelines and regulatory requirement
  • Cost Management and Cost effectiveness at the branch to ensure profitability, also ensure that branch Adheres to the KYC and Anti money laundering norms at all times
  • Maintaining Good Staff Relationship
  • Ensuring that the customers get world class services and their needs are understood and met through The financial products offering of the bank
  • Supervising key areas including marketing business channel development, team development and revenue Generation
  • Building relationships with high net worth individuals
  • Responsible for dealing with external and internal auditors and inspections and compliance
  • Maintaining a professional image at all times
  • Managing and monitoring the performance of bank employees
  • Handling customer queries face to face, over the phone or via correspondence and Excellent Customer Service
  • Marketing new financial products or services
  • Ensure all required docs are available prior to opening account and Documents verification
  • Maintenance of Important Registers
  • Perform blacklist check internally, in central bank blacklist while opening personal or corporate accounts
  • Process balance order/ standing order instruction as per customer request
  • Process stop payment of cheque requests within the stipulated time frame
  • Ensure inward / outward clearing cheque images are technically verified and Authorized, and taking care of loans like housing loan, mortgage and Gold loan.

Assistant Manager- Customer Service

Axis Bank ltd
Mysuru
03.2019 - 08.2021
  • Provided customer service and assistance to customers in resolving issues and concerns.
  • Coordinated with other departments to ensure customer satisfaction.
  • Trained and supervised customer service staff on policies, procedures, and best practices.
  • Monitored customer feedback and implemented changes based on those insights.
  • Resolved escalated complaints from customers in a timely manner.
  • Developed strategies to increase customer loyalty and retention rates.
  • Assisted in the development of new processes to improve customer service efficiency.

Officer- Customer Service (Teller and Front office desk)

Equitas small finance bank
Mysuru and Chamaraja Nagara
03.2017 - 01.2019
  • Monitored all operations for potential security risks and threats.
  • Handling cash and cash management on a day-to-day basis.
  • Book keeping, Record maintains

Education

Finance And Controlling - SAP- FICO

R Square Technologies-SAP
Malleshwara, Bengaluru
09-2024

B.COM (Finance) -

Vidyavardhaka First Grade College
01.2015

PUC -

TTL Independent PU College
01.2012

SSLC -

Maharashi Public School
01.2009

Skills

  • Operating System: Windows XP, Windows 7
  • MS Office- MS Word, MS Excel, MS Powerpoint
  • SAP: Accounts payable(AP), Accounts receivable(AR), Order to cash process(OTC), Procure to pay(P2P), TDS-Withholding tax, Asset accounting
  • Quality assurance processes
  • Cash handling experience
  • Team leadership abilities
  • Branch Operations Management
  • Decision-making capabilities
  • Relationship building and management
  • Operational Reports
  • Sales Development
  • Account Review
  • Financial Oversight
  • Customer Service
  • Work Prioritization
  • Relationship Building
  • Process Improvement

Accomplishments

  • Exhibits creative and leadership qualities with a proactive approach.
  • Demonstrates high determination, Integrity, Vision.

Personal Information

  • Father's Name: S Manjunatha
  • Date of Birth: 12/04/1993

Jobdescription

  • Managing operations and overall functioning of the branch.
  • Responsible for adherence to all guidelines and regulatory requirement.
  • Cost Management and Cost effectiveness at the branch to ensure profitability, also ensure that branch Adheres to the KYC and Anti money laundering norms at all times.
  • Maintaining Good Staff Relationship.
  • Ensuring that the customers get world class services and their needs are understood and met through The financial products offering of the bank.
  • Supervising key areas including marketing business channel development, team development and revenue Generation.
  • Building relationships with high net worth individuals.
  • Responsible for dealing with external and internal auditors and inspections and compliance.
  • Maintaining a professional image at all times.
  • Managing and monitoring the performance of bank employees.
  • Handling customer queries face to face, over the phone or via correspondence and Excellent Customer Service.
  • Marketing new financial products or services.
  • Ensure all required docs are available prior to opening account and Documents verification.
  • Maintenance of Important Registers
  • Perform blacklist check internally, in central bank blacklist while opening personal or corporate accounts
  • Process balance order/ standing order instruction as per customer request
  • Process stop payment of cheque requests within the stipulated time frame
  • Ensure inward / outward clearing cheque images are technically verified and Authorized, and taking care of loans like housing loan, mortgage and Gold loan.

Hobbies and Interests

  • Reading News Papers And Books
  • Playing Cricket
  • Listening To Music

Disclaimer

I declare that all the information furnished is true to the best of my knowledge and belief.

Languages

kannada
First Language
English
Upper Intermediate (B2)
B2
Hindi
Beginner
A1
Tamil
Beginner
A1

Timeline

Branch Operations Officer

Ujjivan Small Finance Bank LTD
10.2021 - 02.2024

Assistant Manager- Customer Service

Axis Bank ltd
03.2019 - 08.2021

Officer- Customer Service (Teller and Front office desk)

Equitas small finance bank
03.2017 - 01.2019

Finance And Controlling - SAP- FICO

R Square Technologies-SAP

B.COM (Finance) -

Vidyavardhaka First Grade College

PUC -

TTL Independent PU College

SSLC -

Maharashi Public School
Harsha Kumar M