Harshal Amre
Mumbai
Summary
Dedicated to delivering excellence in all assignments, I strive to establish a symbiotic relationship with the organization, enabling the fulfillment of its goals while propelling my own career forward. With a strong commitment to professional growth, I aim to contribute my skills and expertise to drive success and make a meaningful impact within the company.
Overview
25
25
years of professional experience
2
2
Certification
Work History
Sr. Service Manager, Enterprise Batch Management
ATOS Global IT Solutions And Services Pvt. Ltd.
07.2019 - Current
- Managed the delivery of enterprise-wide batch and workload automation solutions, ensuring seamless operations and achievement of organizational objectives for a banking customer
- Led the end-to-end deployment, administration, and optimization of the BMC Control-M suite, improving job scheduling efficiency and reducing operational overhead.
- Collaborated with application teams to define automation strategies, streamline workflows, and ensure alignment with business goals.
- Monitored and analyzed system performance, proactively identifying and resolving bottlenecks to maintain optimal uptime and service quality
- Established and maintained strong client relationships, serving as a trusted advisor for workload automation needs and driving customer satisfaction.
- Developed and implemented robust incident management and escalation protocols, achieving a significant reduction in resolution times and service disruptions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Service Manager, Enterprise Batch Management
ATOS Global IT Solutions And Services Pvt. Ltd.
04.2018 - 06.2019
- Oversee and manage batch operations using BMC Control-M Core Infrastructure.
- Validate and gatekeep user requests to promote jobs to the production environment, with adherence to standards and provisioning of self-service access for batch operations to authorized users.
- Support approximately 300 applications with 400K jobs on application servers hosted across on-premises, cloud, and in-country data centers.
- Manage patching and upgrades on OS, database, and application servers in coordination with internal support teams.
- Manage upgrades for Control-M and related agents to the latest versions, staying aligned with vendor releases.
Team Lead
Atos India Private Limited
03.2008 - 03.2018
- Leading a team of 14 professionals while remotely overseeing NetBackup operations, including scheduling, monitoring, and administering backup and restoration activities across six NetBackup domains (version 7.1) for Banking customer
- Preparing and maintaining backup policies, troubleshooting backup and restoration issues, and addressing failures.
- Configuring, managing, and resolving technical challenges related to NetBackup offhost backup through third-party agents.
- Upgraded NetBackup clients from version 6.5.6 to 7.1.
- Diagnosing, analyzing, and resolving reported incidents via Remedy ticketing system.
- Maintaining the Known Error Database (KEDB) to document and track recurring issues.
- Driving problem management by reviewing frequent backup failures and implementing permanent solutions.
- Generating daily status reports for approximately 3,000 backup jobs, while systematically tracking failure logs for customer records and future reference.
Technical Support Engineer
Travelex
05.2007 - 03.2008
- Supporting Travelex users and bureaus across the EMEA and APAC regions for their software and application related issues
- Monitoring servers, applications, databases, file systems etc
- Using Tivoli Monitoring utility
- Backup scheduling and monitoring for Wintel servers using Brightstor ARCServe & Veritas Netbackup Backup Utility
- Creating reports of incidents, work requests, change requests etc
- For the higher management using Crystal Reports
- Analyzing and assessing the operating system threats and vulnerabilities
Team Member
JP Morgan Chase
02.2006 - 05.2007
- Working as a datacenter Team Member giving datacenter operational support to JPMorganChase Bank Mumbai datacenters
- Configuring, managing and troubleshooting backups and restoration processes for centralized data backup with IBM 3582 Tape Library as well standalone drives through Veritas Netbackup 5.1 & ArcServe
- Media Management through Vertices
- Monitoring servers for hardware and network failures
- Coordination with vendors for various failures
- Symantec Antivirus upgradation for Wintel servers
Engineer
NSEiT
06.2003 - 02.2006
- Working as a datacenter shift engineer giving 24/7 support to National Stock Exchange of India datacenter
- Taking backups & doing restorations of databases, file systems, user applications on UNIX (HP/AIX/Linux), NT/Win2K (Compaq/IBM/HP) Systems with Veritas Netbackup 4.5 through Storage Tek L700 Tape Library
- Doing daily checklist before market hours on market related production servers
- Monitoring the production servers for any software or hardware failure
- Doing batch processing & batch loading for datawarehouse servers
- Doing EOD on Stratus systems for live market as well BOD / EOD on CDSL & NSDL servers on Win2K systems
System Operations Engineer
ICICI Infotech
07.2001 - 06.2003
- Scheduling and monitoring Data Centre activities
- Taking host based backups & doing restorations of data on Sun and NT servers
- Taking hits and generating bandwidth reports of various websites
- Keeping track of daily procedures and updating the same as and when changes occur
MR Faculty
NIIT
04.2000 - 03.2001
- Handling Students’ queries in the Machine Room
- Maintaining and Administrating Software like NT, SQL Server and Databases, Linux etc
- Keeping track of Hardware functioning including Terminal Server in the Centre
- Preparing reports like S/W and H/W downtime
Education
B. Com
Jai Hind College
MumbaiGNIIT -
NIIT
MumbaiSkills
- Service delivery management
- Operations management
- IT service management
- Incident management
- Verbal and written communication
- Staff management
- Documentation and reporting
- Operational efficiency
Certification
- ITIL Foundation Certificate in IT Service Management (v3)
- Amazon AWS Cloud Practitioner
Languages
English
Marathi
Hindi
Functional Summary
Dos, Windows 3.1/95/NT/2K, VOS, Unix, Linux, C, C++, Java, Visual C++ (4.0), Visual Basic 6, Visual Java, Sun Java (2), Access, Sybase, Sql Server, Veritas Netbackup 5.1, 6.5, 7.1, ArcServe, NT Backup, BMC Control-M 9.0.21.200
Awards
- Certificate of Excellence for Efficiency, JP Morgan Chase, 09/01/06
- Mission impossible award, 10/01/09, for excellent contribution to the project.
Hobbies and Interests
- Listening to music
- Watching cricket
Personal Information
- Passport Number: E2425227
- Date of Birth: 06/20/77
- Marital Status: Single
Timeline
Sr. Service Manager, Enterprise Batch Management
ATOS Global IT Solutions And Services Pvt. Ltd.
07.2019 - Current
Service Manager, Enterprise Batch Management
ATOS Global IT Solutions And Services Pvt. Ltd.
04.2018 - 06.2019
Team Lead
Atos India Private Limited
03.2008 - 03.2018
Technical Support Engineer
Travelex
05.2007 - 03.2008
Team Member
JP Morgan Chase
02.2006 - 05.2007
Engineer
NSEiT
06.2003 - 02.2006
System Operations Engineer
ICICI Infotech
07.2001 - 06.2003
MR Faculty
NIIT
04.2000 - 03.2001
B. Com
Jai Hind College
GNIIT -
NIIT
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