Harshal Bhandari
Business Reporting and Governance
Thane,Maharashtra
Summary
Results-driven professional with over 17 years of experience in reporting and Management Information Systems (MIS), along with 12 years of expertise in automation using VBA. Proficient in Power BI, Tableau, advanced Microsoft Excel, Access, and various office tools, demonstrating strong technical acumen. Led reporting teams and service management initiatives for 8 years, showcasing a proven track record in time and project management. Committed to enhancing operational efficiency, reducing costs, and delivering exceptional customer service while effectively navigating high-pressure environments to execute multiple projects successfully.
Overview
19
19
years of professional experience
6024
6024
years of post-secondary education
3
3
Languages
Work History
Business Reporting & Governance Associate Manager
Accenture Solutions Pvt. Ltd.
03.2016 - Current
- Spearheaded a multitude of Power BI projects of varying complexity levels.
- Recruited, coached, and developed team members while overseeing their progress.
- I mentored and guided less-experienced colleagues.
- Collaborated with diverse support teams to find solutions for different concerns across all operations.
- Managed the implementation of the BRG product.
- Managed the BRG Mobilization project to ensure seamless transitions from the client to Accenture with regard to SLA, KPI, and reporting.
- Managed SLA/KPI calculations, and established client communication for performance reporting governance.
- Led governance meetings for a company on a regular basis to ensure adherence to regulations.
- Responsible for project identification aimed at reducing efforts and increasing BRG efficiency in the role of an automation expert.
- Managed a 10-member BRG team and ensured on-time completion of all projects and deliverables
- Led cross-functional teams to streamline project delivery and enhance operational efficiency.
- Developed strategic frameworks to optimize client engagements and improve service quality.
- Managed stakeholder communications to ensure alignment on project goals and expectations.
- Implemented innovative solutions to address client needs and drive business growth.
Team Leader - Projects
Serco Global Services
12.2014 - 03.2016
- Successfully completed 9 automation assignments for the finance and banking industry.
- Maximized productivity through strategic automation initiatives.
- Implemented process improvements that increased efficiency and reduced service turnaround times.
Sr. Associate\Analyst
NCO India Pvt. Ltd
Powai, Mumbai
01.2013 - 12.2014
- Implemented proactive measures to enhance account performance based on the findings from attorney analysis.
- Achieved accurate measurement of attorney firms' performance through key metrics reports.
- Ensured seamless communication between clients and attorneys throughout legal proceedings.
- Delivered meaningful reports based on comprehensive data analysis.
- Conducted daily client meetings for information collection and requirement analysis.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented training programs to elevate team performance and skillsets.
- Analyzed workflow data to identify bottlenecks and recommend process improvements.
- Oversaw project management initiatives to ensure timely delivery of client solutions.
Team Lead
Annvika Process outsourcing Pvt. Ltd.
02.2011 - 03.2012
- Maintained overall call center performance, meeting SLA, billing, and quality targets.
- Maintained a vigilant watch on client-specified SLAs, guaranteeing compliance with the agreed-upon service level commitments.
- Worked alongside clients to produce and distribute reports.
- Allocated tasks according to team members' strengths and skills.
- Provided consistent guidance and mentorship to the team through weekly training sessions.
- Collaborated with the IT team and CRM end users to successfully address technical challenges.
- Managed a group of three MIS professionals, including one senior-level database management executive.
- Enhanced efficiency by implementing macros to automate report generation.
- Led team in achieving operational efficiency through streamlined workflows and process improvements.
- Mentored junior staff, enhancing team performance and fostering professional development.
- Implemented quality control measures, ensuring adherence to industry standards and client expectations.
- Coordinated cross-functional projects, improving communication and collaboration among departments.
MIS Executive
Credence Analytics (I) Pvt. Ltd.
Malad
07.2010 - 02.2011
- Maintained an up-to-date daily MIS report as per schedule.
- Delivered a comprehensive presentation on the weekly sales update.
- Managed cross-functional interactions to streamline the RFP process.
- Administered database operations, ensuring seamless functioning of AMC and billing activities.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Senior MIS Executive
Eureka outsourcing Pvt. Ltd.
Thane
08.2006 - 07.2010
- Maintained consistent quality in preparation of performance reports throughout employment at Eureka OSL almost for 15 Processes
- Launched 'Eureka Times', a news-style platform showcasing ongoing troubles & operations reports concerning the Eureka OSL. Apprised process stakeholders of staffing challenges.
- Provided actionable insights on data disposition issues to process owners
- Compiled and analyzed data for evaluating second-party call center efficiency.
- Generated tailored, automated formats as per client specifications.
- Acted as the Single Point of Contact (SPOC) between the client and third-party call centers, handling training-related reports.
- Maintained comprehensive reports on all aspects of training and OJT.
- Led operational strategy development to enhance service delivery and client satisfaction.
- Streamlined outsourcing processes, resulting in improved efficiency and reduced turnaround times.
- Mentored cross-functional teams, fostering a culture of continuous improvement and innovation.
- Analyzed performance metrics to identify areas for operational enhancement and cost reduction.
Education
Bachelor of Computer Applications - Bachelor of Computer Applications
IGNOU
New Delhi, India01.2015
H.S.C, Science - Science
K. J Somaiya Collage of Science And Commerce
Vidya Vihar, Mumbai06.2005
S.S.C - 10th Standard
K.E.S Mehendale Highschool, Roha
Roha, Raigad06.2003
Skills
VBA automation skills
Awards
- 2 times Star of Business awards in Accenture
- 1 Rock Star Award in Accenture
Hobbies and interests
- Travelling
- Cooking
- Reading Books (non fictional)
Accomplishments
- Accenture : September 2023 : Promoted to Level 8 - Associate Manager( equivalent to Operations Manager)
- Accenture: recognized as TRUE partner by operations team for Implementation of the Power BI dashboards
- Accenture: to reduced 2 BRG FTEs in last year by implementing All the reports in Power BI along with Microsoft dataflows
- Accenture : Till date saved ~$200K by implementing 30+ Automation and Power BI ideas
- Accenture : In 2024, Saved $67K by implementing Power BI dashboards and VBA projects
- Accenture : Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of reports.
- Accenture : Improved GSM scores by successfully handling customer complaints and implementing monthly staff training.
- Accenture : March 2020 : Promoted to Level 9 - Specialist ( equivalent to Assistant Manager)
- Intelenet : Developed and Implemented Employee welfare management system single handedly
- Annvika BPO PVT. Ltd. : Build MIS team from scratch and trained the resource to develop and deliver reports as per requirements from client.
Languages
6,C2
Domain Experties
Following are the Domains and clients that I have supported till date.
- Marketing Operations Domain
- Human Resource Operations
- Airline Operations
Timeline
Business Reporting & Governance Associate Manager
Accenture Solutions Pvt. Ltd.
03.2016 - Current
Team Leader - Projects
Serco Global Services
12.2014 - 03.2016
Sr. Associate\Analyst
NCO India Pvt. Ltd
01.2013 - 12.2014
Team Lead
Annvika Process outsourcing Pvt. Ltd.
02.2011 - 03.2012
MIS Executive
Credence Analytics (I) Pvt. Ltd.
07.2010 - 02.2011
Senior MIS Executive
Eureka outsourcing Pvt. Ltd.
08.2006 - 07.2010
Bachelor of Computer Applications - Bachelor of Computer Applications
IGNOU
H.S.C, Science - Science
K. J Somaiya Collage of Science And Commerce
S.S.C - 10th Standard
K.E.S Mehendale Highschool, Roha