Harshal Bhatt
Azure Network Engineer
Ahmedabad
Summary
Azure Network Engineer with 7+ years of experience in designing, implementing, and supporting enterprise Azure networking and hybrid connectivity solutions. Expertise includes Azure Virtual Networks, Subnets, Hub-and-Spoke architecture, VNet Peering, Azure Firewall, Azure Load Balancer, Site-to-Site VPN, Point-to-Site VPN, ExpressRoute, routing, and network monitoring. Strong troubleshooting skills using Network Watcher, Azure Monitor, Log Analytics, and packet capture.
Overview
8
8
years of professional experience
3
3
Certifications
3
3
Languages
Work History
System Engineer
Tata Consultancy Services (TCS)
07.2019 - Current
- Implemented Azure virtual networks, subnets, and IP addressing for enterprise workloads.
- Orchestrated Hub-and-Spoke network topology leveraging centralized Azure firewall.
- established network security groups and user-defined routes to enhance traffic flow and routing.
- Established and configured user-defined route Azure firewall rules and ExpressRoute connectivity on Azure for Cisco ASA, Cisco ISE, and Cisco Meraki.
- Executed and managed Azure load balancer (public and internal) to guarantee high availability.
- Implemented hybrid connectivity through site-to-site VPN and ExpressRoute
- Implemented VNet peering (local and global) across multiple Azure subscriptions.
- Diagnosed and addressed network connectivity latency and routing issues utilizing Network Watcher, Azure Monitor, Log Analytics, and packet capture.
- Described Azure network architecture routing designs and operational procedures
- Designing and configuring various network services
- Service provisioning for configuration of client devices and core systems
- Collaborated with diverse service types: internet (EDI) and voice service (PRI, SIP, BVE)
- Executed bandwidth upgrades for leased lines, enhancing overall network performance. Configured IP addressing to optimize data flow across systems.
- Managed ENS, EPL, EVPL, and COAX off-net services for improved connectivity.
- Streamlined processes related to leased line installations and maintenance.
- Worked on CLIPS (SOM, PAT, IPC, CCS, Service Now, NB Router, Capacity tool)
- Mentored to resolve team queries and issues
Senior Support Executive
Ishan Netsol Pvt. Ltd.
12.2017 - 07.2019
- Delivered technical support and guidance to customers, ensuring prompt resolution and elevated satisfaction levels.
- Functioned as primary escalation point for complex network issues, demonstrating advanced troubleshooting skills and extensive knowledge of networking protocols and technologies.
- Directed team of support engineers, providing mentorship training and performance feedback to enhance support delivery standards and cultivate professional development.
- Fostered and sustained robust relationships with key customers, acting as trusted advisor and championing customer needs within organization.
- Partnered with product development and engineering teams to prioritize enhancements and bug fixes derived from customer feedback and support trends.
- Established best practices for incident management, incorporating efficient ticket prioritization and escalation procedures to exceed customer expectations
- Exhibited dedication to customer success and operational excellence by engaging in on-call rotation for 24/7 support coverage of critical issues and emergencies.
- Facilitated regular training sessions and knowledge-sharing activities for internal teams to enhance technical skills and elevate customer support capabilities.
- Facilitated development of support documentation, including knowledge base articles and troubleshooting guides, to empower customers and enhance self-service options.
Education
Bachelor of Engineering - Electronics & Telecommunication
Gujarat Technological University
06-2017
Skills
Azure Networking, Azure Firewall, Routing, Switching
Certification
Microsoft Certified: Azure Network Engineer Associate (AZ-700)
Timeline
System Engineer
Tata Consultancy Services (TCS)
07.2019 - Current
Senior Support Executive
Ishan Netsol Pvt. Ltd.
12.2017 - 07.2019
Bachelor of Engineering - Electronics & Telecommunication
Gujarat Technological University