HARSHAL CHOKSI

• Managed service operations for 29 dealer locations.
• Mentored team to enhance data analytics, customer obsession, and financial acumen skills.
• Optimized processes for faultless new car and service reporting delivery.
• Maintained necessary stock of spares and accessories to meet customer service needs.
• Handled complex customer complaints needing managerial intervention.
• Initiated network improvements through innovative telematics strategies for better client connections.
• Collaborated with rural influencers to boost market penetration.
• Conducted regular meetings with corporate clients, fleet operators, and leasing companies to identify service requirements.
• Performed administrative duties such as preparing budgets, monitoring expenses, creating purchase orders.
• Supported foreign distributors in understanding company operational protocols.

Achievements

• Accelerated dealer business growth by 11%.
• Boosted customer NPS by 9 points.
• Increased rural business growth by 40%, corporate business growth by 18%, and fleet business growth by 70%.
• Coordinated 13 distributor visits to optimize understanding of operational protocols.

• Managed Service business operations for five districts in North Kerala.
• Supervised operation of a vehicle park with an annual capacity to handle reports totaling 600,000.
• Enhanced team expertise in technical, commercial, and customer obsession strategies.
• Enhanced customer experience through improved infrastructure.
• Boosted digital efficiency for consistent business operations.

Achievements

• Achieved business growth with a CAGR of 12% over 3 years.
• Added 17 new workshops (Network expansion). Enhanced customer interaction areas in 28 existing workshops.
• Achieved full integration of workshops at Dealer Experience Centre, leading to a 60% increase in CRE productivity.

• Restored operations for struggling dealer, boosting the growth of company.
• Closely monitored business opportunities and ensured their conversion to improve financial stability.
• Identified new business opportunities through cross-functional teamwork.
• Identified and rectified unnoticed financial discrepancies related to dealer charges.

Achievements

• Increased dealer labor revenue by 27%.
• Increased dealer business performance from -26% to 4% within two months.
• Addressed operational challenges to reopen six rural workshops.

• Managed service operations for 14 dealers across Chandigarh and Punjab.
• Regional Complaint Coordinator (Apr 2017 - Mar 2018): Enhanced customer satisfaction by identifying and addressing weaknesses in dealer performance.
• Regional Fleet coordinator (Apr 2018 - Mar 2019): Optimized fleet repair processes to ensure minimum downtime with strategic supply prioritization and extended operational hours.
• Regional Business cordinator (Apr 2019 to Jun 2020): Supported underperforming dealers by implementing strategies to enhance their business outcomes.

Achievements

• Managed key dealerships across Chandigarh, Ludhiana, Jalandhar, Amritsar, and Sangrur districts.
• Achieved a 30% decrease in complaints.
• Implemented corrective actions to enhance customer satisfaction for a consistent CSI 140+.

• Increased customer retention rate and dealer profitability.
• Transitioned CI to advanced workshops.
• Organized workshops for dealer representatives to enhance rural service outreach.
• Ensured alignment of part availability with maintenance schedule.
• Boosted client contentment by elevating service quality.

Achievements

• Enhanced service business growth, achieving a CAGR of 12% for Saurashtra dealers.
• Transformed CI of 17 workshops to a modern concept.
• Established seven access points in rural areas to boost customer connections.

• Executed FIFO methodology to manage stock effectively.
• Ensured timely resolution of warranty claims.
• Conducted regular visits to OEM facilities for refresher training on handling and stocking batteries.
• Engaged in BTL sales activities to enhance knowledge on battery handling and stocking at retail outlets.
• Supported franchisee with claim settlements and ensured FIFO was maintained for stock.
• Reduced warranty claims by 18%.

• Planned and executed production strategies to achieve daily targets.
• Ensured adequate parts for assembly line to achieve daily targets.
• Contributed to New Product Development: Atul Smart.
• Prepared consignment packaging in SKD condition for exports.
• Configured assembly line for international distributor Euro Motors, Sri Lanka.

Achievements

• Boosted line productivity by 16%.
• Advanced to the position of Export Coordinator in FY 2010-11.
• Executed product performance demonstration at Euro Motors (Pte), Srilanka, leading to significant OEM order.