Summary
Overview
Work History
Education
Skills
References
Languages
Team Engagement - Activities
Timeline
Generic
Harshal Giri

Harshal Giri

Thane

Summary

Dynamic logistics professional with a proven track record. Excelling in supply chain management and third-party logistics coordination. Adept at enhancing operational efficiency and resolving complex issues, I bring strong problem-solving skills and a commitment to customer satisfaction, ensuring timely deliveries and optimized resource utilization.

Overview

17
17
years of professional experience

Work History

Customer Service Executive

Reliance Jio
02.2021 - 10.2025

  • Resolved customer queries via email and phone, enhancing satisfaction levels.
  • Ensured compliance with all service level agreements and quality metrics.
  • Assisted customers with inquiries about services and products, promoting informed decisions.
  • Addressed customer complaints through effective communication and problem-solving techniques.

Logistic Manager

City Express
04.2017 - 03.2020
  • Managed daily logistics operations for timely delivery and inventory management.
  • Coordinated transportation schedules to optimize route efficiency and reduce delays.

Distribution Manager

Arya Logistics
07.2012 - 04.2017
  • Developed and implemented efficient logistics strategies for optimal resource utilization.
  • Coordinated with suppliers and vendors to streamline supply chain processes.
  • Collaborated with cross-functional teams to enhance overall logistics performance.

Operation Executive

Patel Express Courier & Cargo
03.2009 - 05.2012
  • Planning and supervising the shipments
  • Managing vendor and service provider
  • Coordinating with warehouse for vehicle requirements
  • With diligence and eye for detail keeping documents and stock inventory
  • Handling PAN India dispatches and ensuring on time delivery of material as per customer requirement
  • Handling 3PL activities

Education

MBA - Business Administration

National Institute of Management
Mumbai, Maharashtra
08-2009

Skills

  • Customer service
  • Third-party logistics (3PL) coordination
  • Warehouse operations
  • Shipping compliance for hazardous materials
  • Effective problem solving
  • Inventory control and supply chain management

References

Available upon request.

Languages

  • English
  • Hindi
  • Marathi

Team Engagement - Activities

  • Team management
  • Training new joiners
  • Taking on leadership responsibilities

Timeline

Customer Service Executive

Reliance Jio
02.2021 - 10.2025

Logistic Manager

City Express
04.2017 - 03.2020

Distribution Manager

Arya Logistics
07.2012 - 04.2017

Operation Executive

Patel Express Courier & Cargo
03.2009 - 05.2012

MBA - Business Administration

National Institute of Management
Harshal Giri