Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Harshal Goswami

Harshal Goswami

Client Relationship Executive
Ajmer

Summary

Personable Customer Relations leader driven to exceed client expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving client satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between client and organization and improve response time.

Overview

3
3
years of professional experience
4
4
Certifications
3
3
Languages

Work History

Client Relationship Executive

RPO Arena
05.2023 - 03.2024
  • Nurtured long-lasting relationships with clients by consistently providing superior service, attending to their unique needs, and delivering on commitments.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Fostered positive work environment through comprehensive employee relations program.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Strengthened client relationships by proactively addressing concerns and providing timely solutions.
  • Completed daily logs, tracked data and managed clients' book of business.
  • Delivered exceptional service to high-value clients, fostering trust and long-term loyalty.
  • Booking shifts for nurses and talk directly to the Trust.

Client Executive

IMS PEOPLE POSSIBLE
12.2021 - 02.2023
  • Attended training to stay up to date with new products and service offerings.
  • Developed understanding of client's business and supported procedures and adherence to service agreements.
  • Updated customer records in CRM to document interactions.
  • Cross-trained and provided backup support for organizational leadership.
  • Utilized social media sites to recruit new employees.
  • Scheduled interviews with other healthcare professionals.
  • Developed and implemented onboarding and orientation programs for new employees.

Sales Manager

Mahindra Automobiles
05.2021 - 11.2021
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Established and cultivated solid business relationships with new or existing customers.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Implemented systems and procedures to increase sales.
  • Designed presentations and marketing materials to promote insurance products.
  • Educated clients on insurance policies and procedures.
  • Generated leads through cold-calling, networking and other outreach methods.

Education

MBA - Sales And Marketing

Maharashtra Institute of Technology
Pune, India
04.2001 -

BBA -

Birla Institute of Technology Mesra
Jaipur, India
04.2001 -

Higher Secondary - Commerce

All Saints Sr. Sec. School
Ajmer, India
04.2001 -

Skills

  • Interpersonal and client communications
  • Industry awareness
  • Systems and software programs
  • Business growth strategies
  • Business development and planning
  • Teamwork and collaboration
  • Problem-solving abilities
  • Relationship building

Certification

Google Ads Display Certification

Accomplishments

  • Collaborated with team of 10 members in the development of new booking process in a company.
  • Documented and resolved 200+ issues which led to 150% result.
  • Achieved 200% by completing 25 new nurses onboard in UK healthcare industry with accuracy and efficiency.
  • Recommended for best Employee of the year in IMS.
  • Awarded as best Employee of the month in Mahindra company by selling 5 cars within month of joining.
  • Resolved product issue through consumer testing.

Timeline

Client Relationship Executive

RPO Arena
05.2023 - 03.2024

Client Executive

IMS PEOPLE POSSIBLE
12.2021 - 02.2023

Sales Manager

Mahindra Automobiles
05.2021 - 11.2021

MBA - Sales And Marketing

Maharashtra Institute of Technology
04.2001 -

BBA -

Birla Institute of Technology Mesra
04.2001 -

Higher Secondary - Commerce

All Saints Sr. Sec. School
04.2001 -

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Harshal GoswamiClient Relationship Executive