Harshal Kamble
Pune
Summary
Senior Case Processing Executive at AM Infoweb, skilled in record retrieval, HIPAA compliance, and client satisfaction. Proven success in high-volume customer service at Amazon, surpassing KPIs using CRM tools. Proficient in Microsoft Office with strong attention to detail.
Overview
7
7
years of professional experience
Work History
Senior Case Processing Executive
AM Infoweb
Pune
11.2022 - Current
- Expertise in record retrieval processes (medical, legal, and third-party records).
- Strong understanding of HIPAA and Subpoena regulations and data privacy standards.
- Excellent communication and client interaction skills.
- Strong organizational and multitasking abilities.
Customer Service Executive
Amazon
Pune
08.2018 - 11.2022
- Strong customer service and communication skills.
- Proficient in handling high-volume customer interactions via phone, email, and chat.
- Experienced in resolving escalated issues with professionalism and efficiency.
- Skilled in using CRM tools and proprietary systems for account management.
- Ability to meet and exceed key performance indicators (KPIs) and response time.
Education
BE in Information Technology (IT) - 7.51 CGPA
Priyadarshini College of Engineering
Nagpur06-2018
HSC - 65.38%
G.B.M.M.High School
Hinganghat02-2014
SSC - 77.80%
St.John's High School
Hinganghat03-2012
Skills
- Microsoft Office Suite (Word, Excel, Outlook)
- CRM
- Active Listening
- Attention to Detail
- Problem-Solving
- Strategic Thinking
- Time Management
Affiliations
- Team Sports
- Cooking or Baking
- Travel
Accomplishments
Top Performer Award
Learning and Development Certification
Outstanding Innovation or Solution
Highest Customer Satisfaction Rating
Languages
Marathi
First Language
Hindi
Proficient (C2)
C2
English
Advanced (C1)
C1
Timeline
Senior Case Processing Executive
AM Infoweb
11.2022 - Current
Customer Service Executive
Amazon
08.2018 - 11.2022
BE in Information Technology (IT) - 7.51 CGPA
Priyadarshini College of Engineering
HSC - 65.38%
G.B.M.M.High School
SSC - 77.80%
St.John's High School
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