Summary
Overview
Work History
Education
Skills
Academics And Professional Development
Tools Worked
Professional Highlights
Affiliations
Timeline
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Harshal Kamble

Summary

Dynamic Project Management Specialist with 12+ years of experience and a proven track record in leading diverse teams, optimizing schedules, and effectively coordinating resources. Demonstrated ability to maintain project timelines through decisive leadership and proactive problem-solving. Skilled in persuasive communication and negotiation with stakeholders, ensuring alignment and successful project outcomes. Seeking to leverage expertise in a challenging role that offers opportunities for growth and impactful contributions.

Overview

15
15
years of professional experience

Work History

Project Manager

Wipro Technologies
02.2021 - Current
  • Staging/Roll out/Training for IPad project
  • Monitor communications with end user
  • Provide onsite support for client
  • Streamlining the customer service processes
  • Performing statistical and root cause analysis on adhoc data

Manager Process Excellence

Ingersoll Rand Pvt Ltd
02.2019 - 12.2019
  • Create standard process documentation (SOP) across clients
  • Process standardization for new clients/business
  • Implementing tactical strategies to achieve the desired vision
  • Executing against long and short-term objectives to support the transformation goals
  • Working with necessary site personnel to identify, address, and eliminate process related obstacles
  • Assisting in the change of systems/processes as required in support of the Lean initiatives
  • Utilize value stream mapping techniques to design optimal information, material, and production flow methods

Manager Process Excellence

Aeries Technology Pvt Ltd
02.2016 - 12.2018
  • Create standard process documentation (SOP) across clients: Digital River & Pulse Secure
  • Process standardization for new clients/business
  • CASHe – The loan giving app (A Fintech Start up under Aeries group)
  • Manage Customer Support Department for CASHe
  • Monitor communications (via email/call) for CASHe
  • Manage social media responses
  • Streamlining the customer service processes

HR BPO Quality Manager

Aon Hewitt
05.2015 - 02.2016
  • Identify project opportunities in the aligned client domain
  • Deployment of audit mechanism based on requirement
  • Conduct Root cause analysis on internal errors
  • Impart training on basic six sigma concepts
  • Study the process and generate automation opportunities

Assistant Manager

NCO India Pvt Ltd
04.2013 - 05.2014
  • Performing statistical and root cause analysis on adhoc data
  • Preparing monthly executive summary for key stake holders for effective decision making
  • Train on Yellow Belt

Assistant Manager Business Transformation

MModal Global Services
04.2010 - 03.2013
  • Standardizing and documenting processes in SIPOC format for Domestic and Global sites
  • Driving Lean Six sigma in the organization by playing the role of six sigma green belt coordinator
  • Performing statistical and root cause analysis on adhoc data
  • Monitoring metric performance for continuous process improvement
  • Content development for future training batches
  • Worked on international projects to optimize productivity of the organization
  • Carried out an extensive Voice of Business activity and analyzed findings of over 600 employees from various locations to optimize the Automated Speech Recognition process
  • Analyzed Customer Satisfaction Surveys
  • Conduct 5S for admin team

Education

Master’s in Business Administration - Marketing Management

Indira Institute of Management
Pune
06-2010

Skills

  • Stakeholder Engagement
  • Process Standardization
  • Service Quality Management
  • Customer Engagement Strategies
  • Project Reporting
  • Six Sigma Process Improvement
  • Collaborative Team Management
  • Data analytics
  • Risk Analysis
  • Data-Driven Decision Making

Academics And Professional Development

  • Six Sigma Green Belt
  • Principles in Lean Thinking
  • Certificate course in Chinese language.
  • Diploma in Event Management
  • Wipro PMP

Tools Worked

  • MS Suite (Word, Excel, PowerPoint)
  • MS Visio
  • Minitab

Professional Highlights

  • Awarded 'Employee of the quarter' for the quarter January 2012 – March 2012
  • Designed Business Process Management System for the organization
  • Trained a batch for Yellow Belt and Green Belt of 20 each
  • Designed Solution Kit for Best Practice sharing
  • Mentored 20 green belt projects out of which closed 15 projects
  • Driven 6 individual six sigma projects as green belts

Affiliations

  • Reading
  • Listening to Music
  • Dance
  • Travel

Timeline

Project Manager

Wipro Technologies
02.2021 - Current

Manager Process Excellence

Ingersoll Rand Pvt Ltd
02.2019 - 12.2019

Manager Process Excellence

Aeries Technology Pvt Ltd
02.2016 - 12.2018

HR BPO Quality Manager

Aon Hewitt
05.2015 - 02.2016

Assistant Manager

NCO India Pvt Ltd
04.2013 - 05.2014

Assistant Manager Business Transformation

MModal Global Services
04.2010 - 03.2013

Master’s in Business Administration - Marketing Management

Indira Institute of Management

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Harshal Kamble