Harshal Modiya
Ahmedabad,Gujarat
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
14
14
years of professional experience
Work History
Resolution Manager
Vodafone Service India Pvt Ltd.
04.2024 - Current
- Handling customer complaints and closing with quick resolution
- Objection handling in order to prevent credit leakage
- Taking customer's complaints and getting it resolved by forwarding to Customer Relations Team
- Validation and approval of credits up to 40GBP on customer's account
- Assisting frontline advisors on technical queries, and helping them on product related queries on real-time basis.
- Developed and implemented resolution strategies to reduce customer complaints and increase retention rates.
- Managed team of resolution specialists, ensuring effective communication and collaboration for optimum results.
- Streamlined processes by creating standard operating procedures for consistent handling of customer concerns.
- Negotiated dispute settlements with clients, securing favorable outcomes while preserving business relationships.
Senior Executive
Vodafone Service India Pvt Ltd.
07.2019 - 03.2023
- Excelling experience that I am having in Customer Service Industry to present my role in organization
- Though for short tenure, was assigned team to provide them real-time support on process knowledge in absence of Team Lead
- Managing individual performance based on targets required by Management.
Process Specialist
Ttec India (Formally known as Motif India Infotech Pvt Ltd)
02.2015 - 06.2019
- Having rich experience in Customer Service Industry for more than 4+ years
- Started career in this industry from grass root level and helped Client's members through non-voice channels
- From last 2 years performing the role of Subject Matter Expert(SME)/Mentor and grooming newly hired teammates with product knowledge
- Managing team/individual performance and also helping them to improve their performance
- Creating daily/weekly/monthly reports
- Ensuring that all Client's deliverables are taken care of before deadline
- Owning Team Leader's responsibilities in absence of the Leadership Team on the floor
- Assisting training team in OJT
- Coaching teammates in the areas of opportunities
- Evaluating teammate's performance on the basis of Quality and Client's Metrics.
Trainee Company Secretary
Office of Official Liquidator, High Court Of Gujarat
11.2012 - 09.2013
- Worked as Trainee Company Secretary in the Office of Official Liquidator (High Court of Gujarat), Ministry of Corporate Affairs for period of 11 months
- Assisted in procedural works as per provisions of The Companies Act, 1956 relating to winding up
- Inspection of records maintained by Registrar of Companies of the companies in liquidation
- Assisted in taking possession of companies in liquidation on the Orders of Hon'ble High Court of Gujarat, checking inventories, movable and immovable assets of company in liquidation
- Complying with the Orders of Hon'ble High Court incidental and supplemental to matters related to companies in liquidation and reporting the same.
Trainee Company Secretary
Madhya Pradesh Stock Exchange Limited (MPSE)
10.2010 - 10.2011
- Worked as apprentice in MPSE for a period of 9 months and assisted in Secretarial works and compliances of the organization
- Accepting and verifying transfer deeds and forms of investors
- Assisted in preparation of Agenda and Minutes of Board Meetings
- Punching of investor's bids on BSE/NSE's - IPO/FPO portal and handling transaction incidental and supplemental to Initial Public Offerings (IPO)/Further Public Offerings (FPO)
- Drafting letters and correspondence with various authorities like SEBI, NSDL, CDSL, etc., in matters connected thereto on behalf of MPSE.
Education
MBA - Supply Chain Management
06.2023
Diploma In Business Management - Business Management
04.2015
CS Executive - Company Secretary
06.2010
Skills
- Ability to grasp quickly
- Eagerness to learn
- MS Office
- Internet Skills
- Basic Computing
- Technical knowledge
- Assertiveness
- Teamwork and Collaboration
- Problem Resolution
Languages
English
Hindi
Gujarati
Educationprofile
- MBA (SCM), NMIMS, 2023
- Diploma In Business Management, WLCI, College, Nagpur, 2015
- CS Executive, ICSI, 2010
- Bachelor in Commerce, DAV, 2011
- H.S.S.C, CBSE Board, 2008
- S.S.C, CBSE Board, 2006
Permanentaddress
A-901, Laxmi Niwas, Nr Hiramanek School, Ahmedabad, Gujarat, 382405
Hobbiesandinterests
- Cooking
- Workouts
Personal Information
- Father's Name: Sunil Modiya
- Date of Birth: 11/08/1990
- Marital Status: Married
Disclaimer
I solemnly declare that the statements made above are correct to the best of my knowledge and belief.
Timeline
Resolution Manager - Vodafone Service India Pvt Ltd.
04.2024 - Current
Senior Executive - Vodafone Service India Pvt Ltd.
07.2019 - 03.2023
Process Specialist - Ttec India (Formally known as Motif India Infotech Pvt Ltd)
02.2015 - 06.2019
Trainee Company Secretary - Office of Official Liquidator, High Court Of Gujarat
11.2012 - 09.2013
Trainee Company Secretary - Madhya Pradesh Stock Exchange Limited (MPSE)
10.2010 - 10.2011
NMIMS - MBA, Supply Chain Management
WLCI, College - Diploma In Business Management, Business Management
The Institute of Company Secretaries of India - CS Executive, Company Secretary